Flexsteel vs. Lane vs. Natuzzi leather sectionals
tuckerlr
17 years ago
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irisangelapearl
16 years agoRelated Discussions
Sofa leather vs fabric (both high-end)
Comments (3)What about a microfiber? We have a family of 9 with seven children and we put hard usage on our furniture. I'm hoping that with the youngest being 8, we can now put the This End Up (most uncomfortable furniture!) in the basement and get some comfy pieces for our family room. I found a Bradington and Young leather sectional floor sample for $3k at a lovely furniture store in downtown Baltimore - Shofer's. The salesperson is wonderful. Since it's all high end or almost high end, the prices are the same. If I had an unlimited budget, I'd get the Austin high back sectional, but reality is the $3k is more our budget. I'm concerned about the leather comfort - we lie on our sofas to watch movies or snuggle up with a good book. I'm thinking microfiber is best for durability/cleanability and comfort. But...is it still a 1 in your 4:1 ratio? Thanks! Hope you are open tomorrow. I want to visit your store! Oh, I should also say that we really like the Lee Industries deep seat sectional, but that comes in at $4300, but does have at least one extra seat than the Bradington & Young leather sectional. So confused here!...See MoreBarcalounger v Lane v Best or other recliner advice
Comments (22)A better name for The Best Home Furnishing Company is "The Worst Home Furnishings Company" when it comes to customer service and standing behind their products. Don’t walk away from this brand, RUN QUICKLY! My wife and I live in Minnesota, but have a park model home in Estero, FL. We purchased a Best Home Furnishings recliner in February of 2016 from a furniture store in Naples, FL. Our home in FL is only occupied for two weeks in November, and the months of February and March each year. When we arrived in November of 2018, we noticed that the fabric was cracking on the headrest. Our home is air conditioned all year round, has proper humidity, the windows are tinted, and we have shades that are closed when we are gone. Furniture could not have a better environment to sit in. I took the back of the chair off in November of 2018 and took it to Kanes Furniture where we purchased the chair. My goal was to simply replace the back. We were informed that model had been discontinued so no back was available. That should have been my first clue to how Best Home Furnishings handles a chair that has problems……just discontinue it. The next thing we were told is the chair is out of warranty. I explained that I understand there is a calendar warranty, but further explained how little the chair had been used. I felt that the company should stand behind it due to the little wear and tear this chair had actually incurred, and I was sure there was a problem with the material used to cover this model chair. I totaled up the number of days that anyone could have sat in the chair, and it was 189. We had two Flexsteel recliners in our home in Minnesota that provided over 30 years of trouble free service. Speaks volumes to the old saying, “you get what you pay for”. The furniture store at least listened to me and provided the phone number of manufacturer of the chair, The Best Home Furnishings Company in Ferdinand, Indiana. (at least this was where my call went) When you call with a complaint the first thing you will find is the people who answer the phone have been trained to get rid of you quickly. They have no intention to let you talk to anyone of authority. After a firm back and forth with the lady that answered the phone she finally told me “I am just doing my job”. Really? Discarding a customer with a concern about your product is your job? Fortunately, I was able to push through to someone up the ladder named Pat. Three voice mails and a week later Pat did call me back. From their website and years in business I was sure I would find Best Home Furnishings a reputable company that would be concerned about this product’s failure and would want to have a discussion and find common ground…... NOT THE CASE. Once on the phone with Pat, I repeated what I told Kane’s Furniture and assumed Pat would be familiar with this problem and work with me to find a fair solution……not a chance. Pat is very well trained to hear your concern and then repeat "sorry, it is out of warranty and we can’t help you” multiple times until the discussion ends. He made no effort to keep us as a customer. It was obvious he just wanted to discard us as quickly as he could. The lack of finding a phone number on their website should have been a excellent indicator to me of their customer service. If it is there, they have done a good job of hiding it. Speak with a customer, good heavens, that’s a concept from the 20th century!! The only manner of contact I could find on the site was to email them. Before you purchase any product made by The Best Home Furnishings Company from a furniture store, you may want to visit the Better Business Bureau website and read about them. The BBB shows 32 complaints about this company for various reasons. In addition, on Google they are only able to achieve a 3.6 star rating. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. The Best Home Furnishing Company brags about being in business since 1962 and quality of their furniture building process. It is obvious to me that the original owners of this company are no longer active as I am sure they would have met this problem with a completely different attitude….the attitude that cared about customer satisfaction, quality furniture, and allowed The Best Home Furnishings Company to grow and prosper. Lastly, I will “venture a guess” the reason they took the “cut & run” attitude with me is there are probably hundreds or thousands of customers across America just like me that have a Best Chair with the same defective cover. Class Action Lawsuit time? Let's band together and send a message. When a quality company has a problem with a product, they either extend the warranty or have a recall to make sure people get taken care of. Not run from the problem like The Best Home Furnishings Company is doing. Most successful companies want repeat customers. Shame on you! Dave Nolander...See MoreFriend purchased Natuzzi from Bloomingdale's...
Comments (32)Purchased a Natuzzi Editions set about 4 weeks ago from Scan Design in Lynnwood WA. We were very skeptical given the reviews posted here. We checked and confirmed the set was manufactured in China. We know that 'made in China' is not necessarily a bad thing but it is important to understand to what quality standard the manufacturing was requested. After 4 weeks, we couldn't be happier. The set is beautifully crafted with soft real leather all around. We removed part of the covering on the bottom of the sofa to assess the construction. There is a mix of hardwood plywood, masonite and some pine. Seems to be well engineered and optimized for a solid construction and long life...hardwood where hardwood needs to be, pine where pine needs to be. We think it says a lot that Natuzzi is willing to put their name on the side of the couch. In our multi-week shopping experience we learned that many retailers sell sofas without a clear manufacturer listed. We recently noticed that we have another set in our living room that is also Natuzzi (actually made in Italy). We didn't pay attention to the brand when we purchased it about 10 years ago. It has been one of the best purchases we've made. We're glad to see the tradition continue. This post was edited by gehlenv on Tue, Nov 5, 13 at 10:20...See MoreThomasville vs. Ethan Allen vs. Bassett
Comments (26)I too am looking at couches and my choice so far has been Ethan Allen. I have two matching Thomasville sofa’s in my den that are about 18 years old. Fabric is still great but the springs are now getting worn. My Living room has a four year old Thomasville and I absolutely hate it. I did not know they were sold When I bought and so regret it having paid what I did. I have replaced cushions and the back cushion twice already. The quality is terrible. Its not what used to be So I would definitely stay away. I can’t decide if I buy Ethan Allen or reupholster the den couches that I have loved and still do.. I have been told by reupholsters if its old Thomasville it is definitely worth re-doing....See Moredcollie
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