Well then I am confused. If it is a main line (not just YOUR service drop) and it is outside the easement, then they need to move the entire main line. If it is just your service drop, then they could just not do anything to the cable in the ground right now and run a new service drop well away from your tree. What it sounds like is that it IS a main feeder line since it serves the neighborhood behind you. If that is the case one of two things are going on... 1) The phone cable is out of easement, and again, they should move the line and not disrupt your tree. 2) The tree is in fact in the easement. To check, you can get a "Plat Map" from your city office. On it, you will see your boundaries. Also you will see a line thru your boundary that says some thing like "16' U-Easement.". What that measn is that from your property pin or stake, 8' either side of the pin is utility easement. All your phone, cable, power lines should be in the 16' area going down the back of your property. If the phone cable is more than 8' on your side of the pin, they need to move the cable, NOT your tree. However, I just use the 16' easement as that is what most are here. Could be a 20' easement (10' both sides of property pin), could be an 8' easement (4' each side of property pin). If you would like, go to the city office and get the plat map and scan it and send it to me. I will be more than happy to help you as I said earlier, thats what I do for the cable comapany here.

Here's what happened: Yesterday, I called the phone company bright and early and explained the problem. The guy said "We'll call you right back." And he did, claiming it was fixed. Alas, it was not, and I called him again to let him know it still wasn't working. This time, they tell me "we'll get a guy working on it, and call you back." (I guess the little Brownie that lives in the office wasn't able to figure it out, so they needed "a guy"...) Later that afternoon, I called my ISP and found out that four of their customers in the my area had no service. Four customers doesn't sound like much, but you have to remember the town has about 370 people. It's a rural area, not exactly booming economically (KWIM), so if you have 10% of the people with a computer online, you're doing good. Out of that number (let's round up and say 40), over half half are going to sign on with the phone company because they don't know enough about computers to even look for another option. You could divide the remaining twenty in half again, for wireless service, with the remaining ten divided between satellite and the only other dial up ISP with a local number for this area. So, four is about right. Yes, there are only two companies in the entire world that offer local dial up service to this area. Lots of companies *claim* to offer a local number, and it probably would be if we had service with another phone compnay, but we do not. It is what it is. My ISP tells me that if the routing has changed, it might not be a localnumber anymore, and if they can't fix it to call accounting to see about a refund. I call the phone company back to see if this is going to be permanent, and he said they were "tracking the lines", which I recognize from past experience is a swell technical sounding phrase meant to placify the customer. He asked meexactly what was going on, and I explained that although this had been a local number for over a year, as of yesterday it stopped working. I could dial in using the area code, but the number wasn't supposed to be long distance. He thought that was curious. I didn't think it was curious so much as irritating, still, I realize it's not this guy's fault, so I don't get upset. We continue chatting and he says "You know, I think we have DSL available in your area." (Technically they do, but despite that big fat cable buried right out in front of my home, the actual service stops two miles west. I called about it a month ago and was told that at this time there isn't enough "customer interest" to activate it further east anytime soon.) Bless his heart, not knowing that, he said, "Have you thought about switching to our DSL? We're running a special, only 69.99 a month plus tax plus..." (I'm thinking, Oooo, what a deal! That's only three times what I'm already paying the company that can't even keep a basic land line operational for 60 days in a row. I'm completely underwhelmed.) I politely cut him off saying "Uh, You know, right now is probably NOT the best time to hit me with a sales pitch to upgrade my service for an even *more* expensive plan..." He laughed and said "Yea, I know, but I'm supposed to..." I said "Hey, I understand, it's like, 'would you like fries with that?' We both laughed, and he promised to give us a call when it was fixed. He really *is* very nice, even if he can't help. Later that afternoon, I discovered that my ability to dial in using the area code had also gone pffffft. When I called the number direct, I got a "This number is no longer in service" message. Of course, that's not true, it's working number for everyone but us. When I called using the 1 plus area code, I got the recording that says 'We're sorry. It is not necessary to dial a 1 or the area code for this number. Please hang up and try your call again." With any other company, this might be discouraging, but coming from these guys it's means they're doing *something*, so that's progress. LOL This morning, the 13th, I call and tell the guy what's going on with the line today and he says "We're aware of the problem". (I get the impression the other three customers might have beat me to the punch with the status update.) Then he tells me, "We'll get someone working on it." I'm thinking, excuse me, but wasn't someone supposed to be "working on it" since yesterday? I'm sure there's a three dollar word for this kind of thing, but all I could think of at the time were the four letter ones. Not good. Instead, I tell him thank you, and go outside. The deal is that my DH works on a pipeline, and they've been laid off for most of the winter. They just started a job this week, but the budget is a bit pinched for me to run out and order a more expensive internet service even if it were available. We're talking dialup or nothing. I just walked around in the yard admiring the crocus and quince and was telling God about it. I mean, he already knows, but it makes *me* feel better to have someone to listen to me rant. ;^) So, I make my rounds inspecting the yard, finish my whine about the internet and said "and Bless my phone company". Now, that is the *first* time I have ever said that. Usually, if I think of them at all, my thoughts immedietly go over to the Dark Side. But there you go; here I was getting all warm and fuzzy over a utility company. I guess all the fresh air and sunshine went to my head. On a whim, I came in, sat down at the desk, tried to connect again, and voil Here I am. Which means the line is *still* local. Looks like God really was listening. That, and someone just had that coffee maker plugged into the wrong outlet afterall...

In general, internet house plan providers sell the drawings; they don't build the houses in order to be able to photograph them for marketing purposes. Sometimes an owner will send them a photograph or they will be allowed to visit a completed house and take photographs. And they obviously have no control over modifications that have been made to the house. Most internet house plans only include renderings and elevations that do not necessarily conform to the plans. If you hired an architect to design a custom house you wouldn't get to see photographs of the finished product so why would you be so resentful of what the inexpensive plan providers offer?

This is normal. Has been happening for years. You are lucky that this is the first one that you have received. One of the reasons I check the websites of the utilities a couple of times a week. I also check my bank accounts even though they are good about stopping charges if they think they are suspicious. I had mine stopped last weekend when I went to two asian grocery stores and a Vietnamese bakery. Luckily I knew to just call to have it cleared. Sorry I edited couple of times a day to couple of times a week although I do check to see how much energy I use almost daily.