NOTHING BUT TROUBLE: I bought a new one...Had it for 4 weeks & they had to replace it. The 2nd one I have had in service now for less than 2 months. Altogether I have had the service team out 6 times all total. 6 times. The unit was professionally installed. The LP Gas conversion was the first issue they said as it didn't work at all correctly. Something wrong with the unit that they simply couldn't fix. Now the Oven doesn't work right and the burners still do not work evenly with "popping" noises and changes in gas flame heights without touching any control buttons. Looks Great! Pretty Stove. But useless if you can't use it - especially for $10k. I bought ours from Fergussons in Nashville TN and their people are unable to do anything - bad service team as their technicians actually use youtube to work on the unit.....that has to be a bad issue. (NOTE: the JennAir matching dishwasher dumps water all over my new floors and cabinets. We had a full kitchen renovation) To say we are unhappy with the product is an understatement and yet it seems we are stuck with it thus far until the next steps whatever they are. Suggesion is IF you buy one....don't pay for it in full and "maybe - just maybe" you'll get better service? UNIT: JennAir - 48" RISE™ Gas Professional-Style Range with Chrome-Infused Griddle

Microwave/oven combo installed in new build 2018. "F2" error message July of 2022, so whole unit out of commission. (Homebuilder has same unit, same outcome.) Jenn-air said right off the bat we'd have to wait a while for the replacement control board. Just had yet another contact with them, during which they insist there's been no recall over that part, but they still cannot provide that part (?) and would I like to put us on a list to go to an internal review board, for consideration of a pro-rated replacement unit. My 2 questions: why would we WANT another Jenn-air?? and if they can't cough up the part because of demand ... how is there NOT a recall? I asked if they couldn't "rob" a part off a set in inventory, and the tech acted like he didn't understand the question. So, here we are. Oh, yeah, and on my first contact, I gave them the model number and serial number, and they asked ME for the part #!! How would I know the damn part #???

No brand is immune from failures unfortunately. Even the so-called high end brands. Appliance manufacturers just don't see any point in reliability. I'm doing a kitchen upgrade. The oven, microwave, fridge are just over 7 years old and all happen to be Whirlpool. With the exception of the fridge which had a bad start capacitor which I replaced, they have been relible. They are simple, few bells and certainly no whistles. I feel like I want to upgrade them with convection ovens but part of me is convinced I'll spend good money on appliances that will be less reliable than what I have. More research to do... sigh...

I hate my Jenn-Air French-door floating-glass refrigerator The French door design of this refrigerator is seriously flawed. If you open the right door first, which most people will do, then open the left door, a normal next step, and close the right door, the left door will smash against the glass of the right door when you try to close it. The problem lies in the fact that the hinge attached to the left door does not retract far enough to clear the right door. This is my third French-door refrigerator (other brands) and I have never had this problem before. Here is what Jennair has to say in their user guide: “ There are two refrigerator compartment doors. The doors can be opened and closed either separately or together. There is a vertically-hinged seal on the left refrigerator door. ■ When the left side door is opened, the hinged seal automatically folds inward so that it is out of the way.” I bought this fridge over a year ago and have had at least three different repairmen come more than six times to try and repair it. They have changed the hinge twice, to no avail. They have installed shims to level the back of the fridge, no improvement. I called again today and they are sending a new technician to view the situation. I am not holding out much hope.