Trojan agent is a different one and very difficult to get rid of if you go on over to LzD you will see several threads there dedicated to trying to clean it out of a lot of pcs, so yes he does need to go there and ask Corrine for help it will not get clean with out special help. If you have ATF which we usually have you use at LzD you do not need ccleaner they are quite similar, you can use it to clear out the same things. And yes it is always best to run ATF or CC prior to running any thing else so that you have gotten rid of all that extra junk and the scans do not have to deal with it so the scanning takes less time. As you know he will have to follow the directions he is given at LzD explicitly to gain the full benefit of their expertise.

Hmm, I just found out the way to find out where the files that Secunia is updating are located. If you right click on the program in Secunia, and then click on 'show details', it shows the location and you can double click on it. The Symantec location led me to a folder called Shared Symantec (which I did not see directly under Program Files, but it was under Common Files under Program Files). I deleted the whole folder. Hopefully it doesn't contain any files that I need seeing as it was 'shared'. I'll leave it in my recycling bin for awhile. Also I double-clicked the AVG location in Secunia, and deleted ALOT of AVG files. I guess I should have played around more, but sort of gave up when I didn't see anything under Program Files. Thanks for your help.

Most of the checkboxes there are for things that actually don't take up much room, and don't make much difference either way. These take up room and are worth deleting : Temporary Internet files Temp files (especially) Recycle bin (especially) The rest you can think of as historical traces of things you've done. If you're a privacy nut you might want to keep them checked for deletion. Otherwise, it really doesn't make much difference. For example : Run (in Start menu) Clipboard "Run" would be things you've typed into the Run box. If you deleted them, then the next time you use the Run box they won't predicatively autofill. If you're not a power user that won't make any difference to you. Clipboard - kind of the same thing. I have a clipboard add-on that saves the last 20 things I copied & pasted. Deleting that list would clear those 20 things, and i wouldn't be able to paste them again. Memory dumps & Chkdsk file fragments are, for the former, leftovers from crashes that can help diagnose those crashes, and for the latter, just file fragments of corrupted files also probably from some kind of crash. You pretty much never need them. Basically the only things you really should think of clearing out are the Temporary Internet files (the Internet Explorer cache), Recycle bin,, and temp files, all of which take up space. Those are the only things i check for deletion. You can leave Windows Error Reporting and Event files - they might help to diagnose a problem if it should come up. Everything else, it doesn't really matter either way. None of them remove actually programs or anything of the like. Good luck, Kent

Two steps backwards, one step forward. While dealing with the impending death of my own pc's hard drive, I had plenty of time to work on her computer. I opened the case. Cleaned out the dust bunnies much more thoroughly than I had in October. I found the fan - and actually took it out and cleaned it thoroughly (mostly compressed air, and a little damp cloth). I did remove the label and add a drop of WD 40. (While I was at it, I searched for replacement fans in case this didn't work - and bookmarked some - it would be so simple to replace if needed.) Put the pieces back together and started it up. Still noisy. I started organizing her files, deleting duplicates and ridiculous things she didn't even know she had on there. I put everything in logical folders - then copied her 16GB of video (Ipod videos and flip share) onto a 32mb flash drive. Deleted 8gb of that video bc. it's also on her ipod. Then I ran auslogics defrag. Defrag was 100% successful - and she now has about 15GB free on a 40GB drive. Now the noise is less. I hear the fan a little - but you have to stop to listen. Not sure if it just took running a little for the oil to do it's thing. From what folks said earlier, it's unlikely that freeing up space and defragging reduced the noise. So far, so good. (I even think I could have turned it on with the case open - but i didn't have to.) Thanks. Lynn.