Trojan agent is a different one and very difficult to get rid of if you go on over to LzD you will see several threads there dedicated to trying to clean it out of a lot of pcs, so yes he does need to go there and ask Corrine for help it will not get clean with out special help. If you have ATF which we usually have you use at LzD you do not need ccleaner they are quite similar, you can use it to clear out the same things. And yes it is always best to run ATF or CC prior to running any thing else so that you have gotten rid of all that extra junk and the scans do not have to deal with it so the scanning takes less time. As you know he will have to follow the directions he is given at LzD explicitly to gain the full benefit of their expertise.

Hmm, I just found out the way to find out where the files that Secunia is updating are located. If you right click on the program in Secunia, and then click on 'show details', it shows the location and you can double click on it. The Symantec location led me to a folder called Shared Symantec (which I did not see directly under Program Files, but it was under Common Files under Program Files). I deleted the whole folder. Hopefully it doesn't contain any files that I need seeing as it was 'shared'. I'll leave it in my recycling bin for awhile. Also I double-clicked the AVG location in Secunia, and deleted ALOT of AVG files. I guess I should have played around more, but sort of gave up when I didn't see anything under Program Files. Thanks for your help.

I will send but the question is will you use it? Do a general cleanup of your computer and if that doesn't help, than I would use the AOL Quick Restore. To clean out unwanted files. Start - Control Panel - Internet Options open - Delete cookies, Delete files (select all off-line content) - Click OK to Exit. Then go to Start - Run - Enter %temp% - Click OK - Click Edit - Click Select All - Delete. Start - Run - Enter - C:\windows\temp - OK - and select everything except temporary internet files, cookies and history folders and delete them. If you don't see Temporary Internet files, cookies and History listed - select all and delete. Then Restart your computer. 1. Error Checking- This takes about 35 minutes. Start - my computer - right click local disk (C) - properties - Tools Tab - Error checking section - Check now - check mark both boxes - Start - This requires a restart to begin. 2. Start - Run - type - sfc /scannow - OK Don't forget the space between c and / You will need the Recovery CD that came with your PC if any thing is found wrong. Don't insert unless asked for. Then use the Defragmenter. Start - All Programs - Accessories - System Tools - Defragmenter - Analyze and Defragment. If you computer starts running better download CCleaner and use the Clean and Registry. Un check the Recycle Bin and Run and anything else you don't want removed. http://www.ccleaner.com/download/ Spyware Blaster - http://www.javacoolsoftware.com/spywareblaster.html Ad-Aware - http://www.pcworld.com/downloads/ All downloads listed are free. Shaddy did you ever get your ScreenHunter for Screen Shots Working? cg

Glad the problem was caused by Bad modem and it was fixed. We had similar problem about two months ago. Downloading slowness only happened between around 9:00am to 7:00pm, sometimes to the point we received nothing. Of course at first intenet provider denied they caused it. After we checked moden (it was a fairly new one), wireless SW, our computers, connectors from moden to cable, from cable to wall plugs...etc. it seems everything was good. I said it must caused by weather because we had record heat this summer. The look I got clearly indicated I was crazy. DH said we just needed to buy a brand new modern, or not to use internet during day time ( what a brilliant solution!!) I sometimes work from home, I HAVE TO use internet during day time. I called the internet provider for a house call. May be I sounded too crazy for them to deny an appointment. The service person checked everything as we did, everything was fine. Then he went up to attic. Came down said the connector between provider's cable to our house was too old and too small gaudge, it restricted signal flow when temperature went up. He replaced the connector with one that allows must higher amount of signal flow. The problem was solved. I was too happy to write down the name of the hardware he replaced with.