NOTHING BUT TROUBLE: I bought a new one...Had it for 4 weeks & they had to replace it. The 2nd one I have had in service now for less than 2 months. Altogether I have had the service team out 6 times all total. 6 times. The unit was professionally installed. The LP Gas conversion was the first issue they said as it didn't work at all correctly. Something wrong with the unit that they simply couldn't fix. Now the Oven doesn't work right and the burners still do not work evenly with "popping" noises and changes in gas flame heights without touching any control buttons. Looks Great! Pretty Stove. But useless if you can't use it - especially for $10k. I bought ours from Fergussons in Nashville TN and their people are unable to do anything - bad service team as their technicians actually use youtube to work on the unit.....that has to be a bad issue. (NOTE: the JennAir matching dishwasher dumps water all over my new floors and cabinets. We had a full kitchen renovation) To say we are unhappy with the product is an understatement and yet it seems we are stuck with it thus far until the next steps whatever they are. Suggesion is IF you buy one....don't pay for it in full and "maybe - just maybe" you'll get better service? UNIT: JennAir - 48" RISE™ Gas Professional-Style Range with Chrome-Infused Griddle

Jokingly, my friends call me the Complaint Queen; but I get results about 85-90% of the time. At this point, you need to go to the top. You want to get to the person who can order people to fix it; with large public corporations its easy to find that person, but you should also look for names under the person. You want to call the CEO's office, ask specifically for his/her adminstrative assistant and sounding as professional as possible, and without telling them you want to complain, ask for their fax number. Fax a letter as early in the day, or after the close of business. Follow-up with snail mail. Email does work, but its hard to get the right email address for the top people. However, if you do find a name who you think should be copied, finding a company's email protocol is out there. Additionally, you need to go on the Internet and find out who is in charge of Jenn-Air marketing and sales, and send a copy to that person, and anyone else you think of that can make something happen. Keep your letter short as possible, but be certain to make it clear that their company has problems that will hurt the company' image and ultimately their bottom line. MAKE IT A BUSINESS ISSUE AS WELL AS YOUR ISSUE. You want to make solving your problem a win/win situation. I checked the internet and the key names are out there, as well as pr contacts which sometimes can be very helpful if you contact them carefully. Also, check out your state's attorney general's office. Some states have staff who help on consumer issues. If you are in a area where a tv station who does consumer stories, call them. It's a good story. Believe me, when it comes to complaining, the squeaky wheel does get the oil!

Does anyone happen to have the Natural Gas hood orifices for their Jenn-Air gas range that they no longer need? I purchased this range a little over two years ago. It came with the natural gas orifices but we were LP so we used the conversion kit to convert. We are now converting back to Natural Gas and I can not locate my original natural gas orifices. I have not been able to locate Natural Gas conversion kit and Jenn-Air is currently trying to locate part number for me to order.It seems everyone has the LP conversion kits but no one has the Natural Gas. I know I should have done better keeping up with the originals but I never knew they would be so difficult to replace. If anyone happens to know the part number for the Natural Gas orifices I would like that information also. Thanks!

Nice bit of "Jenn-air" history, hvtech42! My only disagreement with it would be to "Lump all the JA products together" in the "History Lesson". I have no experience with the JA cooking products, (cooktops, ranges, ovens~~~etc). But I do have a lot of experience with a Jenn-air Fridge and in fact, I've done a lof of research on them. Back in 2006, I was looking for a 48" built in fridge. Back then, I only had 3 choices, (or at least that's all I could find in stores and on the net). One was GE, since I had a GE S X S full sized fridge I was going to replace, (I could not get icemaker parts even during it's one year warranty)!!, & It leaked and rusted out the sides of the fridge~~sooooo~~~~GE was out of the running, (back in 2006). The other choices were SZ and Jenn-air. Apparently SZ was having evaporator problems back in 2006, (some say it was a copper problem, others say it was caused by copper tubing and aluminum fins on the tubing)~~~~anyway~~~SZ was rated "Dead Last" in reliability by Consumer Reports~~~~yeah I know, but I took time to research the evaporator problem and found out enough about it to scare me off! Jenn-Air "S X S as well has built ins" have been rated the #1 fridge for reliability by readers of Consumer Reports since 2006, and today I believe it is "Tied" with another manufacturer for the #1 position, SZ is about 4 points below, (So not significant, at least to me). The Jenn-Air of 2006 was "Way Ahead of it's Thyme". It offered conveniences and attributes that even most fridges today don't offer. It was one of the first to use the variable speed compressor, very quiet and efficient and great temp control. It has digital readouts and settings for 3 different areas of the fridge, (Meat Keeper, Chrisper and main compartment). It has a 4th digital readout and control for the freezer. It has crank up and down shelves---luv those, so handy when encountering a tall bottle or whatever! The fridge also has built in Diagnostics The disgnostics will check the speed of every fan in the fridge, it will check compressor speed, check the flap operation between the fridge and freezer, all in all about 31 diagnostic test~~~~~sooooo~~~~if I ever have a problem with the fridge, I should be able to pretty well "Nail down" which part is causing the problem and make sure the appliance repair company has it, BEFORE they come out and have a "Look SEE" as they do with most fridge repairs. So, great history lesson, but I think you have to (at the very least) split the JA Fridge from the JA cooking appliances to really see "The Whole Picture"! Unfortunately, today, 2014, it looks like Whirlpool may have removed a lot of the things I really like about my JA Fridge, The crank up/down shelves, The 3 different temp settings for different areas of the fridge, and I would bet money they removed the "Diagnostics" Too!! Gary