Problems with new iPod, bonjour and downloads

13 years ago

I am going crazy trying to figure out what is wrong. We already had other iPods and iTunes was loaded on my PC. But my daughter got a new iPod for Christmas. The instructions said to download the latest version of iTunes so I did. Probably a big mistake....

Her iPod was not recognized. Based on the Help section of iTunes, I uninstalled iTunes and reinstalled it. Partway through the reinstall I got this message:

"Bonjour Service failed to start. Verify that you have sufficient privileges to start system services."

I then spent 2 hours on the phone with Apple Support and they walked me through various steps and several uninstalls and reinstalls. Nothing worked.

So Apple Support decided that I must have a Microsoft problem. I have verified that I am the System Administrator. I even tried a System Restore thinking that I restore back to 12/24 and try using my old iTunes. but I got a message that System Restore could not help me.

I don't know what to try next!

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Comments (15)

bpgreen
13 years ago
What version of Windows are you running?

Can you check your system messages to see if there are any error messages about bonjour?

I could be wrong, but I don't think you need bonjour for itunes and an ipod, just if you are sharing music on the network.

Apple folks tend to be most familiar with getting apple things to work with other apple things and they tend to make sure itunes works well with apple and mostly works with windows. When problems arise, they're quick to blame MS. My wife had a problem with audio books with one release of itunes, we took her laptop to the apple store and the "geniuses" helped her by removing all of her audio books and adding one of theirs, then declaring it fixed. When she added hers back, it didn't work. They then said it was a MS problem. I did a little searching on the web and discovered it was a bug with that particular release of itunes--it would only work if you had fewer than X (I forget the number) audio books (which was why it worked when they loaded the single book).
jane__ny
13 years ago
I think bp is correct. You don't need Bonjour. I use an Ipod and keep bonjour and various other Apple services shut off because they run in start-up and slow things down. I don't know if you can install ITunes without it, but you could shut it down in msconfig.

Jane
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Alright, here's the new log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:54:28 PM, on 10/20/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\LEXBCES.EXE C:\WINNT\system32\spoolsv.exe C:\WINNT\system32\LEXPPS.EXE C:\WINNT\Explorer.EXE C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe C:\Program Files\Common Files\AOL\1100784346\ee\AOLSoftware.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Lexmark 3100 Series\lxbrbmon.exe C:\WINNT\system32\ctfmon.exe C:\Program Files\Lexmark 3100 Series\lxbrcmon.exe C:\Program Files\AOL 9.1\waol.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\ehome\ehSched.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINNT\System32\nvsvc32.exe C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\wuauclt.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: (no name) - "02478D38-C3F9-4efb-9B51-7695ECA05670> - (no file) O2 - BHO: SSVHelper Class - "761497BB-D6F0-462C-B6EB-D4DAF1D92D43> - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: scriptproxy - "7DB2D5A0-7241-4E79-B68D-6309F01C5231> - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - 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beache
Original Author
13 years ago
I'm running Windows XP.

In order for the latest version of iTunes to download you must allow Bonjour to download too. The install is hanging up when it hits the services section and for some reason Bonjour thinks I don't have Administrator privileges. I do have them and no one else does on my PC. I've spent days trying to fix this now. I'm going to the Apple store today, but I'm not too confident that they will be able to help me....
zep516
13 years ago
Other ideas:

Right click the installer file and run as administrator.. or..

Type this into runbox services.msc When the services window opens see if you can find Bonjour service in the list, if you do double click it and set the service automatic.
zep516
13 years ago
oops sorry XP will not have the right click run as administrator option,
carry on with the services,msc thing...
beache
Original Author
13 years ago
Bonjour is not under Services. I suspect it was wiped out when the Apple tech was helping me. They wanted me to get rid of all traces of iTunes before I tried another install....
zep516
13 years ago
Then why do you get this Bonjour Service failed to start.

Do you know?
beache
Original Author
13 years ago
I am trying to download the latest version of iTunes.It loads everything up until about 3/4 done. Then when the "starting services" section starts the download stops and I get the message about Bonjour.
zep516
13 years ago
In the programs file folder folder did Apple tech have you manually Delete any ITunes folders to make sure all ITunes related files are gone?
zep516
13 years ago
Did the Apple Tech have you try to install an older version of ITunes to see if that would work, like Version 9.0 in the link below.

Here is a link that might be useful: oldapps.com/itunes.
beache
Original Author
13 years ago
We did delete all iTunes folders in program files.

I went to the Apple store today. They said that I need Windows 7 or Vista and I'm running XP.

She did not suggest installing an older version of iTunes, but I am going to try that now.
zep516
13 years ago
Let us know..
beache
Original Author
13 years ago
Okay, so I installed version 9 of iTunes. It loaded fine and all of my songs are there...BUT I'm back to my original Christmas Day problem--it recognizes my iPod, but not my daughter's new iPod touch. They were able to activate her new iPod at the Apple Store so she can use the apps, etc. but she can't access her music.

I am really leery of installing Windows 7 or Vista, when I keep seeing others on the internet message boards who already have one of those OS and still are having iTunes problems.
zep516
13 years ago
My Internet connection is awful today. I know you have battled with this and others too. If you can search for these key words iPod touch not reconized by xp and review some of the links just might find something, not being an Ipod user can't provide first hand experience.

Windows XP

Quit iTunes and disconnect the iPhone / Ipod
Go to the Start menu, thenthe Control Panel and open Administrative Tools, then Services.
Select "Apple Mobile Device" then "Stop the service."
After it is stopped, click "Start the service."
Connect the iPhone / Ipod again, launch iTunes and check for recognition.

I was able to find that bit of information above:

http://reviews.cnet.com/8301-19512_7-10115187-233.html

Other the that I'm out of ideas..
ravencajun Zone 8b TX
13 years ago
one place I send people with ipod issues is ipod lounge they are very familiar with all things ipod you might try that forum for more hands on help from those ipod folks.

try www.ilounge.com and go to the forums

Problems with new iPod, bonjour and downloads

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