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Can't get Windows Media Player 11 to load

18 years ago

When we try to setup WMP11, we get a message that says

"It was not possible to complete setup; WMP11 was not installed. Restart Windows and then run WMP setup again.

For more assistance, click Web help. We've tried restarting and reloading and just get the same thing. Then tried Web help and it says "You've encountered error message C00D2AFB while using WMP. Additional information is not currently available for this error. We have version 10, but every time we click on it, we have to run through the setup. Any suggestions?

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Comments (6)

zep516
18 years ago
What operating system do you use? What previous version of windows media have you been using before you decided to up-grade to WMP 11... Below is the required operating system:

Microsoft Windows XP Home Edition Service Pack 2 (SP2), Windows XP Professional SP2, or Windows XP Tablet PC Edition SP2.
stu2900
Original Author
18 years ago
Sorry about that. I'm using Windows Home Edition Service Pack 2. The version of WMP I currently have is 10.
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Question #1 - Here is an article expounding the features of WMP11 you might find interesting. #3 - You obviously have, or had at that time, connection problems between yourself and your ISP. When this happens again you can either reboot and start over or - click Start click Run type ipconfig /release click OK A small black window will appear for a very short time, now click Start click Run type ipconfig /renew click OK and hopefully things will have improved for you. #4 - A CD holds 80 minutes of music, there is no way to define how many songs due to varying lengths. For example I have a CD here with 21 tracks over 74 minutes but they vary from a mere 58 seconds to almost 4 minutes in play time. On the books issue I believe you can get better and more up to date info using your friendly Google. Any time you need an answer try Googling, if the first attempt does not answer your need then rephrase the query. As you bring up a list try looking through for those written in a style you are comfortable with. Any of these can be added to your Favourites or Bookmarks for future reference.
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I guess I don't communicate well..... Zep- the wmp runtime is in my start/computer/add/remove. It looks like there are 2 parts when wmp is downloaded? randy- When you have your wmp going- and want to drag/drop a song from the left hand column(library), to the right hand column(sync)- there is a very small '+' sign when dragging the song- it is very little and stays with the song as you are dragging it. I reinstalled wmp again- now the '+' is working, but when I try to sync it, it 'fails/error', and does not sync. I have the song in a file, then it automatically goes to my library. But it doesn't 'load to the Sansa.
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First I did a restore to remove two updates the evening of September 7, 8:36/8:38. The restore appeared to be successful, but the problem continues. So I restored back about one week and the restore terminated in "...did not complete successfully... system files and settings not changed" It went on to suggest I "temporarily disable anti-virus software" I couldn't find any way to disable Avira AntiVirus. But, I decided to try to view a picture form the desk-top, it worked this time, so I tried a video clip and it too now works. These were the two problems I noted ... go figure. Given I have removed several Microsoft updates, should I now go back to Microsoft and ask for a "Check of Updates"?
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zep516
18 years ago
Ok you have version 10, and it works, but every time you use it goes through a set up routine and then functions correctly?

Is this correct? My thinking here is lets try to get 10 work correctly.

zep
zep516
18 years ago
Also when you click on Media player 10, Are you may clicking on the SET-UP file on the desk top. instead of the actual player it self, try clicking START>PROGRAMS> Now look for windows Media player there and open it perhaps that is the problem
stu2900
Original Author
18 years ago
Tried the START>PROGRAMS> thing and WMP10 came right up. Maybe it's working correctly and I just don't know it. I was sent what I think is called a streaming video and when I tried to play at first even when manually opening WMP10, it wouldn't play. Not sure what I did, but now if I open it manually it plays. I was under the impression that it would open automatically. Should it? Then again, do I really need or want WMP11. Thanks for any help you can give me.
zep516
18 years ago
no you do not need 11, I do not know a whole lot about windows media players, but yes on some files and it should open automatically. Now if you want go back in programs put you mouse over windows media player(Icon) left click an hold now in one motion drag it to an empty space on desk top let go, you will have a short cut to windows media player on the desk top..

zep

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