One more thing, there is a "neutral drain" sequence that engages after the agitate cycle. After agitation, the motor reverses direction and pumps the standing water out of the tub. Then the motor stops for 5 seconds and then restarts in the same direction. This disengages the neutral drain and engages the spin. Be sure to let the drain cycle complete prior to checking the spin. There is a kind gentleman on the web named Angel Acevedo who has prepared a series of excellent videos that will help you find and repair the failure in the spin/agitate cycles. I am going to be tied up for the rest of the day with my family and won't be on the computer, however, if you view these videos they will give you a good idea of the way to diagnose where the problem lies. The clutch is the first suspect, and if not that, it is the gearbox, assuming the motor is turning, which it should be now that you have fixed the cap. To check the clutch, I suggest this video. It shows how to replace the clutch if it proves bad. If the clutch is good, or you see no drive going to the clutch, then the problem is in the transmission itself. There is a repair procedure to fix a rather common failure mode in this transmission, but it involves having to tap and drill out a (presumably) busted stud. The kit is cheap, but you have to open the case, not a whole lot of fun unless you want to learn how the gearbox works. It is really not too complicated, but it IS messy. The good news is you can get refurb transmissions, complete and guaranteed, on ebay for under a hundred bucks. There's a used one for 35 bucks. But I would suspect the clutch first, check that, before moving on to the gearbox.

I have just loaded Outlook on a new notebook, Outlook 2002. I've used this version of Outlook since 2002, but alas that notebook did a big crash. The good news, I had all but the last two days of message folders on a back up drive, in a folder called "Exchange". Now, on my old XP home there was a folder called "OutlookFolders" which had "Exchange" and other details in it. So, all I need to do is copy the back-up data into the new computer's "OutlookFolders", but I can't find them, nor can the XP search. I do have folders maked to shoe hidden. Any help would be appreciated.

Beache perhaps you need to look on the left side of the Outlook screen. Underneath the "Mail" heading there are "Favourite Folders" and "Mail Folders" and each has a clickable pair of chevrons beside them for a drop down menu. Try clicking each and see what you have, might just be your answer.

So you have 512 megs of RAM, 448 for regular use and 64 dedicated to your video. No problem. You say the C:\ drive has 66% but is that 66% used or free space? Either way it is good but hopefully you mean there is 66% free space on this drive meaning you can still add more stuff. You should never fill a hard drive more than 75% - or keep a minimum of 25% free space for the swap file to work efficiently. You never mentioned what size the hard drives were. Any time your question seems not to be understood try asking again but phrase it differently, someone will catch on and ask questions giving you the chance to answer those question and then understand you computer problem. Don't let that stop you from asking. Same with online technicians, some are great and others not so great. Sometimes it is luck if we catch the right person who has encountered the same problem before or knows exactly where to look in his or her manual. All professional tech support staff keep manuals handy for reference. Now the pictures. Most internet providers only allow a certain amount of data in each email. I keep all my emails under 6 megabytes and that works for me, none get returned for being too large. What size were the 4 photos the tech support placed in a folder for you? If they total under 6 megs you are good. You can always send one photo per email too, yes it is a bit of work but if that is what you need to do then it will be worth it. Hover your mouse over each photo and it should show the file size for you. When you are sending photos do you 'attach' or 'insert' your pictures? Either way works but it is easier to attach so you can write your text without the pictures being in the way. However if you need to explain each photo then insert one and add the text underneath. Repeat for each photo as needed. The 'insert' applies to Internet Explorer, I see no way to insert a photo in Yahoo mail. The tech helped you remove programs from your 'Startup', that is good because those programs are no longer running in the background using up your valuable resources. You have rebooted with no problems since then haven't you? Please do not mess with Windows Messenger, just leave it there. This is a part of your Windows and you really do not want to mess with that. I too would like to remove it but life is simpler by leaving it alone.