Hi Karyn, That is the address I've sent them to and I'm going to try again. They have built more hotels since the summer before last but at least they are nice hotels. All the extra rooms near the Falls are destroying dozens of small operators just down the road. You'd think with 8 million tourists a year there would be enough to go around. I've lived here my whole life and still think it's a beautiful place but the growth of the tacky businesses in the tourist area can get tiresome. Off to e-mail. Tyler.

Joe, Here's the Minitoolbox report, with the checks you prescribed. MiniToolBox by Farbar Version:10-01-2013 Ran by Owner (administrator) on 14-01-2013 at 22:51:53 Running from "C:\Documents and Settings\Owner\My Documents\Downloads" Microsoft Windows XP Service Pack 3 (X86) Boot Mode: Normal *************************************************************************** ========================= Event log errors: =============================== Application errors: ================== Error: (01/10/2013 07:49:26 PM) (Source: MsiInstaller) (User: JERRYGATEWAY) Description: Product: Microsoft .NET Framework 3.0 Service Pack 2 -- Error 2004. Method GetFontCacheDataFolder failed. HRESULT: 0x80004005. Error: (01/10/2013 07:49:26 PM) (Source: MsiInstaller) (User: JERRYGATEWAY) Description: Product: Microsoft .NET Framework 3.0 Service Pack 2 -- Error 2004. Method SHGetFolderPath failed. HRESULT: 0x80004005. Error: (01/10/2013 07:19:56 PM) (Source: PerfNet) (User: ) Description: Unable to read Server Queue performance data from the Server service. No Server Queue performance data will be returned in this sample. Error code returned is in data DWORD 0, IOSB.Status is DWORD 1 and the IOSB.Information is DWORD 2. Error: (01/10/2013 07:19:56 PM) (Source: PerfNet) (User: ) Description: Unable to read performance data from the Server service. No Server performance data will be returned in this sample. Error code returned is in data DWORD 0, IOSB.Status is DWORD 1 and the IOSB.Information is DWORD 2. Error: (11/20/2012 08:44:35 AM) (Source: ESENT) (User: ) Description: svchost (1344) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\(F750E6C3-38EE-11D1-85E5-00C04FC295EE)\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8). Error: (11/15/2012 05:33:50 PM) (Source: LoadPerf) (User: ) Description: The performance counter name string value in the registry is incorrectly formatted. The bogus string is 18846, the bogus index value is the first DWORD in Data section while the last valid index values are the second and third DWORD in Data section. Error: (11/15/2012 05:33:47 PM) (Source: LoadPerf) (User: ) Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The Error code is the first DWORD in Data section. Error: (11/15/2012 05:33:47 PM) (Source: LoadPerf) (User: ) Description: The performance counter name string value in the registry is incorrectly formatted. The bogus string is 18846, the bogus index value is the first DWORD in Data section while the last valid index values are the second and third DWORD in Data section. Error: (11/04/2012 06:09:27 PM) (Source: MPSampleSubmission) (User: ) Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 1.1.1593.0, P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 mptelemetry0, P10 mptelemetry1. Error: (11/04/2012 05:34:03 PM) (Source: MPSampleSubmission) (User: ) Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 1.1.1593.0, P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 mptelemetry0, P10 mptelemetry1. System errors: ============= Error: (01/13/2013 08:37:24 AM) (Source: Print) (User: NT AUTHORITY) Description: Sharing printer failed + 1722, Printer PageManager PDF Writer share name Printer2. Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:35 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Error: (01/12/2013 07:44:34 PM) (Source: Service Control Manager) (User: ) Description: The Application Management service terminated with the following error: %%2 Microsoft Office Sessions: ========================= =========================== Installed Programs ============================ 7-Zip 4.65 Adobe Acrobat 7.0 Professional (Version: 7.1.0) Adobe Acrobat 7.0.9 Professional (Version: 7.0.9) Adobe Flash Player 10 ActiveX (Version: 10.0.45.2) Adobe Flash Player 11 Plugin (Version: 11.5.502.146) Adobe Reader 9.5.2 (Version: 9.5.2) Advanced SystemCare 6 (Version: 6.0) Apple Application Support (Version: 2.3.2) Apple Mobile Device Support (Version: 6.0.1.3) Apple Software Update (Version: 2.1.3.127) ArcSoft PhotoImpression 5 AstroViewer 3.1.5 Audacity 1.2.6 Autostar Suite Autostar Suite Astronomers Edition Avira Free Antivirus (Version: 12.1.9.1236) Blackhawk Striker 2 (Version: WT010647) Blasterball 2 Revolution (Version: WT010648) Bonjour (Version: 3.0.0.10) Broadcom 802.11 Network Adapter (Version: 4.10.47.0) Browser Address Error Redirector Browser MOUSE CCleaner (Version: 2.29) Critical Update for Windows Media Player 11 (KB959772) DiMAGE Viewer DVD Solution EPSON Attach To Email (Version: 1.01.0000) EPSON Perfection V100 Photo Scanner Driver Update EPSON Perfection V100P User's Guide EPSON Printer Software EPSON Scan Eraser Eraser (Version: 5.84) ESET Online Scanner v3 EZ Vinyl Converter 2.0.0 by MixMeister Garmin City Navigator North America NT 2010.20 (Version: 13.20.0.0) Garmin Communicator Plugin (Version: 2.8.3) Garmin USB Drivers (Version: 2.3.0.0) Gateway Game Console Google Chrome (Version: 23.0.1271.97) Google Toolbar for Internet Explorer Google Update Helper (Version: 1.3.21.123) GoToAssist Corporate (Version: 9.0.0.570) gtw_logo High Definition Audio Driver Package - KB888111 (Version: 20040219.000000) ImgBurn (Version: 2.5.0.0) Intel Matrix Storage Manager Intel(R) Graphics Media Accelerator Driver (Version: 6.14.10.4543) IrfanView (remove only) iTunes (Version: 11.0.1.12) Japanese Fonts Support For Adobe Reader 9 (Version: 9.0.0) Lexmark 8300 Series Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100) Maxtor Backup (Version: 1.00.0040) Maxtor Encryption (Version: 1.01.0040) Maxtor OneTouch III (Version: 3.02.0040) McAfee Security Scan Plus (Version: 2.1.121.2) Microsoft .NET Framework 1.1 (Version: 1.1.4322) Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2742597) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729) Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft Application Error Reporting (Version: 12.0.6012.5000) Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1) Microsoft IntelliPoint 7.1 (Version: 7.10.344.0) Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft National Language Support Downlevel APIs Microsoft Outlook 2002 (Version: 10.0.6626.0) Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014) Microsoft Text-to-Speech Engine 4.0 (English) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft Works (Version: 08.05.0818) Motorola SM56 Speakerphone Modem Mozilla Firefox 18.0 (x86 en-US) (Version: 18.0) Mozilla Maintenance Service (Version: 18.0) Mozilla Thunderbird (2.0.0.24) (Version: 2.0.0.24 (en-US)) MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0) MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) Napster (Version: 3.0.3.7) Napster Burn Engine (Version: 2.5.0000) OpenOffice.org 3.3 (Version: 3.3.9567) Palm (Version: 4.1.0420) Pdf995 (installed by TaxCut) PdfEdit995 (installed by TaxCut) Penguins! (Version: WT010651) Polar Bowler (Version: WT010660) Polar Golfer (Version: WT010661) Power2Go 4.0 PowerDVD Presto! Forms 3.50.01 Presto! PageManager 7.12.02 Print to Fax (Version: 1.00) QuickTime (Version: 7.73.80.64) RealPlayer Basic Recover My Photos (Version: 3.6.1.60) Recovery Software Suite Gateway (Version: 1.00.0000) Registry Mechanic 6.0 (Version: 6.0) SCRABBLE (Version: WT010654) SigmaTel Audio (Version: 5.10.4803.0) Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0) Spybot - Search & Destroy (Version: 1.6.2) SUPERAntiSpyware (Version: 5.6.1012) Synaptics Pointing Device Driver (Version: 7.12.3.0) TaxACT 2008 TaxACT 2009 TaxACT 2010 TaxACT 2011 - 1040 Edition TaxCut Premium 2007 (Version: 07.03.0000) Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.15.0000) TIPCI (Version: 1.15.0000) Tradewinds (Version: WT010655) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1) Update for Windows Internet Explorer 8 (KB968220) (Version: 1) Update for Windows Internet Explorer 8 (KB976662) (Version: 1) Update for Windows Internet Explorer 8 (KB976749) (Version: 1) Update for Windows Internet Explorer 8 (KB980182) (Version: 1) Update for Windows XP (KB2141007) (Version: 1) Update for Windows XP (KB2345886) (Version: 1) Update for Windows XP (KB2467659) (Version: 1) Update for Windows XP (KB2541763) (Version: 1) Update for Windows XP (KB2616676-v2) (Version: 2) Update for Windows XP (KB2616676) (Version: 1) Update for Windows XP (KB2641690) (Version: 1) Update for Windows XP (KB2661254-v2) (Version: 2) Update for Windows XP (KB2718704) (Version: 1) Update for Windows XP (KB2736233) (Version: 1) Update for Windows XP (KB2749655) (Version: 1) Update for Windows XP (KB951072-v2) (Version: 2) Update for Windows XP (KB951978) (Version: 1) Update for Windows XP (KB955759) (Version: 1) Update for Windows XP (KB955839) (Version: 1) Update for Windows XP (KB967715) (Version: 1) Update for Windows XP (KB968389) (Version: 1) Update for Windows XP (KB971029) (Version: 1) Update for Windows XP (KB971737) (Version: 1) Update for Windows XP (KB973687) (Version: 1) Update for Windows XP (KB973815) (Version: 1) ViewMate Desktop Mouse CC2201 Uninstaller Viewpoint Media Player Virtual Account Numbers (Version: 1.0.0.9) Virtual Account Numbers (Version: 3.7.11.0) Virtual Moon Atlas WebFldrs XP (Version: 9.50.7523) Windows Backup Utility (Version: 5.1) Windows Defender (Version: 1.1.1593.21) Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0) Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0) Windows Genuine Advantage Validation Tool (KB892130) Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2) Windows Internet Explorer 7 (Version: 20061107.210142) Windows Internet Explorer 8 (Version: 20090308.140743) Windows Media Format 11 runtime Windows XP Service Pack 3 (Version: 20080414.031525) Yahoo! Install Manager Yahoo! Toolbar ========================= Memory info: =================================== Percentage of memory in use: 76% Total physical RAM: 1014.11 MB Available physical RAM: 240.46 MB Total Pagefile: 1915.69 MB Available Pagefile: 758.2 MB Total Virtual: 2047.88 MB Available Virtual: 1994.31 MB ========================= Partitions: ===================================== 1 Drive c: () (Fixed) (Total:67.68 GB) (Free:24.96 GB) NTFS 2 Drive d: (RECOVERY) (Fixed) (Total:6.83 GB) (Free:4.77 GB) FAT32 ========================= Users: ======================================== User accounts for \\JERRYGATEWAY Administrator ASPNET Guest HelpAssistant Owner SUPPORT_388945a0 **** End of log ****

Zep, I finally had some time this morning... so I downloaded HijackThis and followed your instructions to the letter. Here's the uninstall list. Now, my husband and I took a look at it and he said "if it's just installed and not running then it's not a problem". Is that true? 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) Ad-Aware Adobe Bridge 1.0 Adobe Common File Installer Adobe Flash Player ActiveX Adobe Flash Player Plugin Adobe Help Center 1.0 Adobe Photoshop CS2 Adobe Reader 8.1.3 Adobe Stock Photos 1.0 AnswerWorks 4.0 Runtime - English AOLIcon Apple Mobile Device Support Apple Software Update avast! Antivirus Broadcom Advanced Control Suite Canon IJ Network Scan Utility Canon IJ Network Tool Canon MP Navigator EX 1.1 Canon MX850 series Canon MX850 series User Registration Canon My Printer Canon Utilities Easy-PhotoPrint EX Canon Utilities Solution Menu Cardiris Cisco Systems VPN Client 4.8.02.0010 Creative MediaSource Dell Digital Jukebox Driver Dell Driver Reset Tool Dell Media Experience Dell Support Center (Support Software) DellSupport DMX Update FileZilla (remove only) Free Solitaire 3D 1.7 Google Desktop Google Earth Google Toolbar for Internet Explorer Google Toolbar for Internet Explorer HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB942288-v3) Hotfix for Windows XP (KB952287) ImgBurn (Remove Only) Intel Matrix Storage Manager Intel(R) 537EP V9x DF PCI Modem Internet Explorer Default Page iPod for Windows 2006-03-23 IrfanView (remove only) iTunes J2SE Runtime Environment 5.0 Update 10 J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 6 J2SE Runtime Environment 5.0 Update 9 Java 2 Runtime Environment, SE v1.4.2_03 Java(TM) 6 Update 11 Java(TM) 6 Update 3 Java(TM) 6 Update 7 Java(TM) SE Runtime Environment 6 Update 1 Learn2 Player (Uninstall Only) Macromedia Flash Player 8 MailWasher Free Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Encarta Encyclopedia Standard 2005 Microsoft Excel 97 Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2005 Microsoft National Language Support Downlevel APIs Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Enterprise 2007 Microsoft Office Enterprise 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Picture It! Premium 10 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Publisher 97 Microsoft Silverlight Microsoft Streets and Trips 2005 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Works Microsoft Works 2005 Setup Launcher Microsoft Works Suite Add-in for Microsoft Word Modem Event Monitor Modem Helper Modem On Hold Mozilla Firefox (3.0.5) MSXML 4.0 SP2 (KB925672) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) My Way Search Assistant NVIDIA Drivers OpenOffice.org Installer 1.0 Paint Shop Pro 7 Photo Click Photodex Presenter Picasa 3 PIXMA Extended Survey Program PowerDVD 5.5 Presto! PageManager 7.15.20 ProShow Gold Qualxserve Service Agreement Quicken 2007 QuickTime RealPlayer Basic ScanSoft OmniPage SE 4 Security Update for 2007 Microsoft Office System (KB951550) Security Update for 2007 Microsoft Office System (KB951944) Security Update for 2007 Microsoft Office System (KB958439) Security Update for CAPICOM (KB931906) Security Update for CAPICOM (KB931906) Security Update for Microsoft Office Excel 2007 (KB958437) Security Update for Microsoft Office OneNote 2007 (KB950130) Security Update for Microsoft Office PowerPoint 2007 (KB951338) Security Update for Microsoft Office Publisher 2007 (KB950114) Security Update for Microsoft Office system 2007 (KB954326) Security Update for Microsoft Office system 2007 (KB956828) Security Update for Microsoft Office Word 2007 (KB956358) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Shockwave Shutterfly Plugin Sonic Audio module Sonic DLA Sonic MyDVD LE Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager Sound Blaster Audigy 2 ZS Spelling Dictionaries Support For Adobe Reader 8 Spybot - Search & Destroy TrueSwitch Wizard Verizon TurboTax ItsDeductible 2005 TurboTax ItsDeductible 2006 TurboTax Premier 2007 TurboTax Premier Investments 2006 Update for Microsoft Office Outlook 2007 (KB952142) Update for Microsoft Office Publisher 2007 Help (KB957249) Update for Microsoft Office Word 2007 Help (KB957252) Update for Office 2007 (KB946691) Update for Outlook 2007 Junk Email Filter (kb959141) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) VC 9.0 Runtime Verizon Broadband Toolbar (IE only) Verizon Broadband Toolbar Firefox only Verizon Online Help and Support Verizon Servicepoint 1.5.22 Viewpoint Media Player WD Diagnostics WebCyberCoach 3.2 Dell WexTech AnswerWorks Windows Genuine Advantage v1.3.0254.0 Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 10 Windows Media Player 11 Windows Media Player 11 Windows XP Service Pack 3 WinZip X-Win32 7.1 ZoneAlarm ZoneAlarm Spy Blocker

i downloaded irfanview and all plugins. i resized a jpeg and it did it but it uses paintbrush or paint and saves the resized image as a bmp extention not a jpeg. when i tried to upload the resized file it was refused because the file is not valid.... ie not jpeg. :( :( so now i am wondering if i should uninstall this product as it is not doing what i want. IMPORTANT question - when i installed irfanview a window appeared asking about associations. i did not know what to do as all associations were NOT checked and i figured it made sense to use these associations so it knows how to open files with different extentions. so i clicked on select all. the next window then asked, and this is the issue, "You want to change current associations and to associate one or many file types with IrfanView! Are you REALLY sure?" that is an exact quote i did not add ! or caps. so i worried about the current wording and when it capitalized really, well i said no. it accepted that. so i assume i ended up with the same thing as if i did not check select all and left all boxes unchecked. should i have gone with select all and replied yes? i was afraid this might cause conflicts with other programs and their functions. not sure what to do. any suggestions? remember win 98 se did all this in mozilla browser. thanks, tom