Hi Zep, Here's the information from the Whocrashed report. System Information (local) -------------------------------------------------------------------------------- computer name: LYNNDELL windows version: Windows XP Service Pack 3, 5.1, build: 2600 windows dir: C:\WINDOWS Hardware: Inspiron 530, Dell Inc., 0FM586 CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 2950799360 total VM: 2147352576, free: 2022486016 -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Tue 6/10/2014 9:46:41 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini061014-01.dmp This was probably caused by the following module: win32k.sys (win32k+0x5FC9E) Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBF85FC9E, 0xFFFFFFFFADB9BAE4, 0x0) Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M file path: C:\WINDOWS\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. ------------------------------------------------------------ I'll try reinstalling Firefox, but I'm doubtful because during the course of today - after my initial Firefox difficulties, I did update from Firefox 29 to Firefox 29.0.1. So I can re-install 29.0.1, but installing it this afternoon did not fix the problem. I'll check back later. And now I'll reinstall. Thank you. Lynn.

pkPonder. Thanks for replying to email. I'll take a look. I have my privacy settings straight I think. It took a while to understand and I also have a friend who announces new threats that FB has put upon our safety. I have not changed to messenger and know others have used it for awhile and wanted me to. Why? My bank credit card was used by an owner of a restaurant who had my receipt from the week before. The man wiped me out without swiping it or getting my signature. Yeah, I have gone after him. My bank investigators got him right away - when I notified them. It is disturbing in many ways. I caught him also swiping it twice and one of those swipes had no signature. It went thru my bank. Scary. Privacy is uncertain anywhere. Pay with cash some say. Need documentation for some things like overcharging. Thanks, Mary for the adblocker info. No, I didn't know I could do that. It is great news to know the site online I looked at shoes yesterday won't show up on FB the next day. I am a student to all of you and do listen. I come back here to just read. Also on FB there are come-ons within the postings. One yesterday shouted "Would you like to know more about your neighbor?" and a link. There were hundreds of people who responded with a resounding NO. FB lets us learn hard lessons on our own while counting the cash they made off of the deceitful people. I detest it but use it to keep up with friends - like everyone else. Next up I will ask u all how to get my "downloaded to PC" IOS pics and videos landing in the right direction and do I have the right software and other hard stuff to easily send them to FB and other places. I think most of you are Android users. But I will wait and let you digest the conundrums I have place on you so far.

I fear you still have some of the infections still lingering and that could very well be interfering with your installation. I would suggest going to LzD and having Corrine look at your logs she will be able to see if any of the infection is still there and how to remove it. She is great at this she goes step by step as slow as you need. You would not want to risk having infections on it at any rate. Analysis and Malware Removal that is the link to LzD where you can create your own post, you do need to register at the forum and they will email you back. I am there and Corrine will be there to help you. Let us know so we can be watching for you.

I haven't read all the replies, but here's what I did to get rid of it, outside of throwing something at my computer screen! lol. I use AOL, in YaYa's current topic someone said to install Firefox. I went to adblockplus.com. It's free and fast. I closed my AOL then downloaded it. I logged onto AOL again, came here, and voila, it's gone! I'm not using the FF internet though, but it got rid of that black THING.