malwarebytes is not an antivurus program it is an anti malware program and will find much much more than your antivirus will, there is a free version but you can also purchase it for a minmal fee which gives you lifetime protection and will enable it to do auto updates and scheduled scans. I would definitely get and use malwarebytes it is one of the top products we use on the support forums to clean the hardest infections. Malwarebytes' Anti-Malware Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected.  The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt  Copy and Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. There are free antivirus programs that are available that are just as good as or in some cases better than ones you pay big bucks for, the same companies that give those free also do sell a more full featured version so they are available for sale, I prefer to support companies that will go above and beyond and provide a free version for those who can not afford to pay for a product, they certainly do not have to do that but it is an extremely helpful thing to do, the more people we can keep from getting infected the better off we all are. I personally use AVAST and find it an excellent product. People often try to push the big name products especially when they are making a profit from selling them, installing them and maintaining them. The decision should be a good informed and researched one made by the pc user.

Windows Mail is what they call Outlook Express in Vista and it can be set up with your internet provider very easily and then you could use it as the default. Just call your provider and they walk you thru it. Or just click on it in "all programs" and it has a set up program built in if you know the info it asks for. I have Yahoo mail and Hot mail, etc. and I have never been able to get any to set up as the default as you are asking. All my email thru online addresses go thru Windows Mail (OE). If you figure out how to do it differently, please post back as I'd like to know too.

Hi, Jane Oh, I didn't know this error was happening when you start up the computer. I thought it was only when you tried to have Gmail's webmail open as the default email client that you got the message. I'm afraid I'm not familiar with any of Gmail's offline functions, so I can't help with that. And I'm not sure how the error message you're getting at computer start-up relates to your difficulty in having Gmail's webmail as the default email client. (I imagine that it would be possible for you to disable whatever offline Gmail feature you're using (is it the notifier or something else ?), or at least to set it so it doesn't start at computer start-up to see if that helps Gmail to open as your default client when you're online. AFAIK, the notifier is necessary for Gmail's webmail to be the default client. But perhaps the offline Gmail interferes with that ? I don't know. I'll keep looking into it.) You could try clearing your browser's cache and specifically Gmail's cookies and restart your browser to see if that clears things up when your computer restarts. Re: Outlook: since you were having issues with Outlook taking control as the default email client, my directions above were to Outlook itself. In Outlook's Tools > Options > Other there is a place to de-select Outlook as the default mail handler to help clear the way for Gmail to handle that.

My experience with Verizon tech support has always been positive. They're available, knowledgeable and concerned. Granted, if your issues come from a specific app you installed, etc, there may be a limit to what they can do. Call them from a different phone so that you can manipulate entries on your Galaxy S3. As you suggest, the other approach is to just do a factory reset. That'll require you to set up the phone again. It's easy insofar as apps are concerned, you can do it all quickly from a PC browser connection to Google Play.