Here's my latest attempt. Uninstalled the software everywhere I could find it. Did an Error Check and then a defrag. Rebooted. Downloaded the software again. Disconnected the printer and reconnected it accoriding to instructions on the Quck Start poster that came with my printer. After installation, I did a manual test page, which printed out fine. I made sure the printer is listed as the default. But when I tried yet again to print from a computer file, yet again nothing happened. If I had a cd, I don't now. That's strange because I have the cd for my scanner,which is older than my printer. I also have cd's that came with my first computer, years ago. But no printer cd. There is still an explanation in front of the Printer Port in the DM, and the printer is still not listed there. The link you gave, grandms, didn't help, unfortunately. I will go to the hp site to locate the live person when I have the time to devote to it. I've spent so much time on this, my RL is slipping, and I have to catch up. Thanks to everyone who has tried so hard to help me. If any more ideas occur to anyone, just post it. I'll be checking back here, as I always do. I love this site. Dee

I'm not familiar with your model of printer but here's one thing to try. I had a similar problem with my HP D1320 model. It was problem free but after changing the color cartridge it took forever to print one page (like 30 minutes). I used their online support and if I remember correctly I was told to hold in the on/off button and, while doing so, open and close the lid 3 or 4 times. That was supposed to "reset" the system. Ultimately we found my problem was that I needed to change my black cartridge --even though it was still half full of ink.

I have found on some models for some reason they want you to replace the black cartridge also, have you tried removing and replacing the current black cartridge along with the new color one? you may try that and even adding a new black one to see if that is what it takes. and to clarify is it printing at all? does the black print? what happens when you do try to print?

Check the link below, hopefully yours is as simple as that was. Here is a link that might be useful: Fix your printer