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Color printer won't work w new cartridge

15 years ago

I have an HP 990cse color inkjet printer. I just put in a new color ink cartridge and the color printing function will no longer work. The b/w cartridge is almost new.

I did not forget to remove the sticky tape. It's the right cartridge. I have taken it out and reinstalled several times--still nothing. I really can't use the printer--and it's my only one--without color so the situation is pretty desperate. Any ideas?

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Comments (11)

grandms
15 years ago
I suggest you go to the HP website. Click on support and then enter the name and model number of your printer. Opt for the online chat help and see if the help you need is available there. More likely to find a solution there than here where we'd be "guessing" at a solution to your problem.
ginny12
Original Author
15 years ago
Thanks--good advice.
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There should be a support number or website on the box. Call HP, they have model-specific tools and tests to get it working. Also, they will replace the cartridge if it proves to be defective. There is no charge for this, even if the printer is no longer under warranty. The new HP cartridge is under it's own warranty. Not trying to send you away, but we aren't experts and have no ability to replace the defective cartridge.
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I can certainly sympathize with your situation...I have been without a printer for many months now because the ink cartridges are so expensive. I have a Canon Multipass 550 which has been a lifesaver in the past...being able to fax, copy and print...then when you do breakdown to buy one...install it and it still says empty cartridge, you really want to scream. But get this...the cartridge isn't the problem...it's the print head...to the tune of $50 or so and this is the third time I have replaced it and lord only knows how many cartridges were full before I wised up! Now get this....those print heads can be washed in your kitchen sink, dried on the counter and reinstalled...I sure am glad I saved the other two, i'll try that next time! But, now...I can't get the printer to print everything on the page....it prints one or two lines of the document, then skips a good paragraph size area and picks up the print again......any suggestions! and of course, it doesn't help that the manual is online and no hard copy is provided...I'm ready to do the old uninstall/reinstall thing and see if that helps! Technology sucks....here today, obsolete before noon the next day! and it wasn't a cheapee either...about $250- $300 smack a roos 2-3 years ago! Even with the cheapees....you spend a fortune on ink, that's were they make the money i guess! So what do I have to lose if the washing dosen't work......blank pages! Congratulations to anyone who can buy Canon Cartridges for $2.00 what is the secret! Here is a link that might be useful: http://homepage.ntlworld.com/wilf.james/cartclen.htm
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I buy my ink at my local Walmart. I can buy it cheaper there and it is the same brand as if I ordered it from my printer manufacturer website. When I bought my new printer, I bought it online from Walmart. The ink price for one black ink cartridge is 14.99 and the color is 19.99. Added together, that is cheaper than one cartridge of ink for the old Deskjet 932C I had. I gave that printer along with my old scanner and my old HP computer to a friend who has 2 children and didn't have a computer for her kids to learn with. I also gave her the spare ink I had for it so she did not have to go out and buy new ink. My printer now is an all in one and use No.s 21, 21XL and 22, 22XL Tri-color , Photo print ink cartridge 58.
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A tip to save ink: I print in "Fast Draft" mode rather than "Normal"--it uses much less ink, and the minor decrease in print quality doesn't bother me. If I'm doing a very important document, I just change to "Normal" quality. My printers are set to "Fast Draft" as default, so I don't have to remember to change the preferences each time. gneegirl, the cost of cartridges depends on the printer--my newer printers use cartridges that cost $15, whereas my old all-in-one uses cartridges that cost $30. And my laser printer cartridges are $65 (but last much, much longer).
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vala55
15 years ago
I bought one a long time ago that would not accept a replacement cartridge. I called HP, they walked me through a couple of things, then told me they would send a re manufactured printer and I was to ship the other printer back to them using the box & labels inside. I had a another printer the next day if I remember right. Always very good service from HP.
susieq07
15 years ago
Did you try a little alcohol, on a tissue on the place the tape comes off of, to get it started flowing?
ravencajun Zone 8b TX
15 years ago
I have found on some models for some reason they want you to replace the black cartridge also, have you tried removing and replacing the current black cartridge along with the new color one? you may try that and even adding a new black one to see if that is what it takes.

and to clarify is it printing at all? does the black print?
what happens when you do try to print?
ginny12
Original Author
15 years ago
Gee, I was hoping this thread would drop into oblivion. Now I have to tell the truth.

After I tried everything and then posted here, I went back to trying everything--and I had not completely removed the sticky tape. My brain was visiting another planet, I guess. Thanks for all your suggestions--all good. Blushing hard here.
vala55
15 years ago
Don't worry Ginny, when I submit my question I usually find the solution on my own 5 minutes later.
susanjn
15 years ago
This forum is just magic like that!

Ginny, I'm glad it was an easy fix.
grandms
15 years ago
Ginny, I'm glad you 'fessed up. I needed a good chuckle. Now I know I'm not the only one who does things like that. LOL!
ravencajun Zone 8b TX
15 years ago
as long as it works now that is all that matters!
ginny12
Original Author
15 years ago
Thanks for the kind words everyone...good folks here.

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