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bnightowl

Please help..College starting and Laptop just crashed

don_na_na
13 years ago

My daughter and I both have an HP Pavilion DV9910 US Notebook PC (Windows Vista). Both were bought in 2007-08. We have had very little trouble with them until last night - my daughter's screen started getting purple lines vertically on the screen and became unresponsive. We shut down the PC and let it cool..It didn't feel hot, just to be safe. Now when we turn it on it makes a noise like the fan is coming on but all the lights just flash and then it shuts down and then repeats that process over and over. It will not stop this process until the battery is removed. If anyone has any input as to what the problem might be, or what to try to fix this...your advise would be greatly appreciated.

Thanks in advance. Donna

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