Revo uninstaller is sort of a combined way to uninstall programs and clean up the registry for that programs left overs and some of the left over files/folders it might leave. It's not always 100% effective but its better than windows uninstall - which is really just running the programmers uninstaller. You can try to use revo... I always run it on its most aggressive scan. . To me it sounds like you might need to reinstall AVG 12 the older version..... disable it.... uninstall it maybe with Revo first... then follow up with the AVG uninstall tool .. most want you to run that tool from safe mode. Here is a link that might be useful: www.revouninstaller.com

If all else fails, may I suggest that you use the Windows Disk Cleanup or better yet CCleaner. Then try again. I am thinking you may have had a corrupt download and it is being stored in a temp file thus impeding your successful update download. Also, have you tried updating in Safe Mode? DA

Forget it, got it to update - finally. Jane

Thanks so much for letting us know. I was getting an error messages that said "Connection to the update server has failed". I wasn't sure if it was AVG or my computer. I'll wait until it's fixed and try again. Dee