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vala55

Dell reformatting

12 years ago

My son just called and is having problems with the Dell PC I bought him. He swears he has a hacker, I think it's probably a virus or he has been going places in the PC he shouldn't. This situation sounds really strange to me.

My question is:

If a hacker get into your computer can you see things being moved?

Can they change your administrator password and lock you out?

Can they come across as MS, pretend to be helping you when you didn't ask for help and give you instructions that lets them in ?

Also, question for Dell users. He got 3 CDs with the PC, can you reformat the PC to like new condition with those CDs?

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