I think they took a day or so to reply to my query, too...but I have to remind myself that our internet traffic is sometimes much different from theirs. But...they always answer. In today's cyber world...that's a plus. And...as you discovered...they don't just shoot out a few directions and leave you hanging. They hold your hand if you need them. I was very impressed with their attitude. They have a support site, too, Judy. It should be linked at the Malwarebyte site I posted above. I haven't spent much time there but on one or two occasions I found an answer to a curious interaction between Win 7.1 and Malwarebytes. Anne

Usually it's a two step process - a file is downloaded to your PC, then it needs to be "run" If you're using Firefox, after the download, click on the downward pointing arrow at the upper right on the tool bar. Then you should see a file that ends in .exe. Click on that, that will install the product. If using Chrome, a bar appears on the bottom that shows the download's progress. When it's complete, click on the box for the file to run. Either way, the same. Where it downloads to, the desktop or a different folder, is of no consequence so long as you access it from the browser when the download shows as having finished.

This response also crossposted as was your question +++++++++++++++++++++++++++++++++++++++++++++++++++++ I would suggest you redirect your effort and money toward using a top rated security (antivirus) system. If you're using one and getting viruses, what you're using isn't working. You can't use more than one at a time and each shown in the ratings when used by itself should help you avoid problems. The ratings are from a respected and very trusted source, PC Mag. The top rated choices are shown as EC, Editors' Choice. These are the not-free ones, moderately priced and considered a notch above the free ones. Security programs There are also free ones, ratings from the same source Free Security programs The last factor to be mindful of for your internet safety is your own conduct. Don't go to sites you don't know, don't click on links you don't know, don't download unnecessary material. The better security programs will advise you whether a link or a download is safe before you proceed with it. Many internet service providers (ISPs) offer well regarded security programs to customers for no charge. Check with yours, maybe you have one available to download and use.

Using a highly rated security program is a better approach and protection requires no user invention. By doing so, neither Super Anti Spyware nor Malwarebytes will likely be needed. It's not like having these run are essential or even needed for a properly protected machine. If you're not using a best in class program, uninstall what you have plus these two , pick just one of the top three rated programs on this list of independent test results shown in the link below, and be happy. Best rated free antivirus programs