Yes, they were both listed but the google toolbar would not remove even after I clicked remove. So I uninstalled all the AOL programs. I think that took the google toolbar out, too. Then I ran a Super spyware blaster scan and made sure everything was clean. Now I ran a search on the pc for "AOL" and I am trying to delete everything that is still listed by doing that. Some of the items will not delete so I am not pushing my luck. Am I doing the right stuff? Thanks, Debbie.

Which browser are you using? Did you install the toolbar by itself, or did it come bundled with something else (like google earth, for example)? Did it ever work properly, or did it fail the first time you used it after installing it? In any event, I'd look in the ADD/REMOVE list to see if the toolbar is listed and if so-uninstall it. Also uninstall any program that you installed along with it. If the toolbar is not in the ADD/REMOVE list, you could try doing a system restore to a date prior to installing the toolbar. If you haven't already done so, search "google toolbar problems"-you may find an answer. In my opinion-toolbars are a nuisance and a waste of time...but your mileage amy vary. You can always try a different toolbar if you must have one. If a different one should also fail, you may have a hardware problem or a conflict with another process running on your laptop.

Ok I downloaded the malwarebytes and ran a full scan; went to bed because it was taking so long. Got up today and saw it had completed the scan and it found 4 items. So I clicked to remove them and it said to restart the computer. Before I did, I copied what the notepad said. Then restarted the computer. Unfortunately, when I restarted the computer, I was unable to get an internet connection so I got worried that I deleted an important program and clicked restore on the malbyte menu. Then when that didnt work, I called for tech support and spent the last hour & a half on the phone with technical support both with Microsoft and ATT Tech Support. Nothing was working. To make a long story short, the end result - I disconnected the modum, turned off the computer completely.....let it sit for about 3 mins and then plugged the modum back in; waited for all the lights to come on steady and then I restarted the computer. Everything seems to be working now, I can access the internet (obviously, since I'm posting here) and I went back to the malwarebytes program and copied what the note pad said. Not sure if this is different from what it said after the initial scan, before I clicked on "restore deleted items". Here is what the notepad says now : Malwarebytes' Anti-Malware 1.39 Database version: 2516 Windows 5.1.2600 Service Pack 3 7/28/2009 7:27:19 AM mbam-log-2009-07-28 (07-27-19).txt Scan type: Full Scan (C:\:) Objects scanned: 265085 Time elapsed: 2 hour(s), 27 minute(s), 56 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 2 Registry Values Infected: 0 Registry Data Items Infected: 2 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\(1d4db7d2-6ec9-47a3-bd87-1e41684e07bb) (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\(0ed403e8-470a-4a8a-85a4-d7688cfe39a3) (Adware.Gamevance) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

that does come as an addon so go into the area where you have addons listed and try removing it from there. I don't use chrome, but in firefox it is under tools>addons. Do you know when you installed it if it was recent your best bet with this stubborn thing might be to do a simple system restore to the day before you installed it. any time you ask for help please tell us which version of windows you are using and the versions of the browsers since those will require different instructions. If you need instructions for doing a system restore we need to know your windows version. I would also run an updated malwarebytes free scan because that thing is often associated with malware. Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware and superantispyware SUPERAntiSpyware. as I said this thing is notorious for linking with known malware, this is one statement I found "We found that the software has certain suspicious behavior such as downloading malicious codes, installing toolbar with users� acknowledgement as well as changing homepage." Running malwarebytes and superantispyware should take care of it but if not let us know.