This is a follow-up to all the problems with my Electrolux ICON Pro double ovens-(E30EW85GPS5). Yesterday Electrolux approved us for replacement of our ovens and the new ones should be here and installed in about 2 weeks. Based on all the research I have done I truly do believe my problems were unique and that my units were lemons and that over all the Electrolux Icon Pro is a good oven�time will tell once the new ones are here and I can start using them. Furthermore, Lowe's (where I purchased the ovens from) said once the new ovens are here to call their extended warranty department and they can assign a new end date to my extended protection plan based on the install date of the new replacement ovens. So a few lessons learned from this experience: Deal directly with the appliance manufacturer on new appliances not the store's warrant service. Even if they say as a consumer convenience they will handle both the manufacturers and extended warrant issue. Keep great records of everything and if you can photo copy the service mans paperwork for the repair order. Conference call all involved parties together so you can all hear the same thing at the same time. There were some huge communication disconnects between the repair companies, Lowe's and Electrolux regarding paperwork and repair /problem and diagnostic history. If the first resolution offered is not acceptable say so and stand firm. Initially Electrolux offered me a 3 month manufacturers warrant extension and not replacement of my defective ovens. I said no that was useless, especially since I purchased the extended protection plan. Do not consider buying these ovens without also getting an extended service plan, but I would say that on any oven today. In shopping for the appliances in our new kitchen we found that most of the high end appliances (Wolf, Viking, Dacor, Electrolux Icon...) were all priced the same store to store with prices set by the manufactures. We found the saving to occur in combined cost of delivery, installation and especially the cost of the extended service plans. In this we found Sears/ Home Goods to have the most expensive extended service plans on appliances and for Lowe's to have some of the least expensive service plan, especially since they have a reduced price for multiple appliance bundles on the service agreement. With regards to the cracked cooktop grate (cracked after first time using high heat) on my Electrolux Icon Pro slide in cook top; Electrolux is sending me part of the replacement cost of the grate-- $75 of the $155 I paid for the new grate. They said I never contacted them when it broke, correct I contacted Lowe's since that is what the store said to do for all needs on my new appliances. To be continued once the replacement ovens are installed...

Hi - We looked at both and went with the Electrolux Icon double set and absolutely love them. We've been in our kitchen since March, so it's not forever, but they've been a dream. Cook really well and I really like the controls. Easy to figure out - and I didn't expect how much I'd like that they fade out when you're not using it so it's a clean front except the clock. The gliding racks are fantastic - don't know who's had problems with them (read one who cleaned the gliders with something which had an affect on them?) But that was one of my KEY decisions. All three racks in both ovens glide - as opposed to the one in the KA Architect II. I asked and you can pay extra to get the gliders for the other racks but if I was spending for a double set, why would I want to pay more! The only feedback I have (and I posted this elsewhere) is that we placed them above the Electrolux warming drawer for a full stack. That makes the controls slightly above my eye height - and I am 5' 11"! I don't use the top rack of the upper at all b/c even though it slides, I have to lift the food up to get it there. Even the mid is a little higher than usual but I'm tall and hubby is 6'2". My advice would just be to put them in a regular double oven cabinet - I would have liked them slightly lower. That said, my 9 yr is a budding chef and even she can reach the controls so it's not that huge of a deal. Pics below - I think you'll be really happy if you go with the Elux Icon set, but best of luck either way! Alexa P.S. Not sure if this is a remodel/new with cabinets or a replacement, but we put a "tray" cabinet in above the oven and it's fantastic.

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I thought I would update this thread with a recent experience that we had with our Double 30" Electrolux ovens. Installed this August, they seemed fine, until we released the time was running fast on the clock. No big deal. Then we noticed things were taking much longer to cook in the top oven than the bottom, as well as taking much longer to get to temperature. After buying some after market thermometers, we saw the top oven was running 150 degrees below what it said it was running at, unless convection was picked. Bottom oven seemed to run closer to desired temp, but still off a bit. Called Electrolux and had a service company take a look at it. We were not happy about having these problems in an expensive (and new) oven, and requested a replacement. Electrolux said they would get back to us. 1 week later we found out the swap was approved. New oven was delivered, and the temps are running dead on perfect. Every product can have a one off lemon, it's how they deal with it. I am VERY pleased with the service we received, and I would happily recommend Electrolux to anyone who is interested. FYI, regarding the blue flaking, we did have it on both the original oven and the replacement. After the oven was first installed and ran, there were some flakes on the bottom of the oven. After wiping them out the first time, we have never seen them occur again. I attribute it to the first time the oven is moved and not a big deal as it never happened a second time.