A "recovery" (I'd use the word restore) is exactly that - erasing EVERYTHING and starting over. In other words, restoring the computer to the way it was when you opened the box. The tech should have made that clear to you and had you back-up important files. There IS a reason the printer driver download is hanging at the last % but for the life of me I can't remember what it is.

What was the suffix on the original email you could not open? Was it .pps - .ppt - or was there an additional x on the end of either suffix? You cannot simply change a suffix, all that does is ruin the file entirely. If you have MS Office you do not need Open Office. However if it is an older version (97, 2000 or 2003) and you receive a PowerPoint 2007 presentation it may not work. You can download the stand alone player from Microsoft from the link below. Take a look here and see if that cures your problem. PowerPoint presentations are among the best emails you can get in my opinion. The program was and still is basically a program for the office environment but many have found it an excellent way to show off family or scenery photos. Here is a link that might be useful: PowerPoint 2007 player

zep516, I tried sending an email to myself as suggested but it was never delivered...It shows up in my "sent" files, but never came through in the "in" box, owbist, no this was an original email I sent out. I'm thinking that it could be something creeping in because I changed some settings because my ISP company has gone to a new system and I got this long email instructing me how to change some firewall setting to accommodate their new system. This morning I went back into Windows setting and set everything back to "default". I don't know if my e mail is going to work right now or not, it's something I'll have to check out. What is this GREYMAIL? I got an email this morning, something about it, I deleted it and hit "block sender and bounce to sender". any other info will be appreciated..........

Please call or text me moni