If it came as a docx document, then I think that the sender is using Word 2007, and forgot to save it in the old doc format and your word reader program can't read word 2007. I did the same thing sending a document to someone who didn't have W. 2007. I try to remember to save things I want to send in the old format, but it it easy to forget. Tell them to resend if possible. Possibly Open Office works for word 2007 too. Anyway, it is a handy thing to have on your P.C.

This is a VERY nasty piece of malware. You CANNOT get rid of Braviax by simply deleting both files with that name in c:\windows and c:\windows\system32, or by unmarking it in MSCFG . On the next reboot or start, they will be back, along with everything else in the payload the nasty delivered. Braviax (which actually may have different names)is just part of the pack. One of my employees carelessly clicked on a link that came up in Google when she was searching for a church! The malware unpacked its payload. It scooted past our two active antivirus programs and firewall. Then it sent up a barrage of popups. Many were phony virus alerts; a click would have launched or downloaded more bad stuff. But some alerts also were coming from AVG, McAfee, and Windows. I quickly fired up AVG, it found an infection right away, but before the scan could complete, the virus disabled AVG. AVG and McAfee won't run now, not even in Safe Mode. The nasty also shut down our cable access to the Internet, hijacking our connection -- and started sending out ITS stuff from OUR PC. What a mess. It's going to take an expert to clean it out, damaged files will need to be reinstalled, and it may be that the best solution will be FORMAT C: and reinstall XP from scratch. The fact that we don't have a dedicated removal tool from any of the big antivirus publishers yet suggests how well the bad guys did their nasty work. Send Bill Gates back to the drawing board, with a stop in the woodshed along the way. ed p.

If that's a paperclip you're clicking on that is an Attachment... Save the Attachment, Scan it with your virus checker... After your Save the file right click on it and go to Open with, it will have a list of the programs you have on your computer that will open the file... When it says: "This file does not have a program associated with it to perform this action. Create an association in the Folder options control panel." here's what you do... First check out the file extension, .jpg, gif or whatever... Then go to Control Panel, Folder Options, File types... Scroll down the list until you find the right file Extension, left click on it once then left click on Change and pick a program to open that file, making sure you have a check mark in Always use the Selected program to open this kind of file then click OK... You'll only have to do that once with each different file Extension you run across... ( It's best to select a program that's listed under Recommended and usually the first one on the list is the one you have set to open other such files. ) Now then, if you go through all that and that particular file still does not Open it probably means that there is something wrong with that file or you have no programs that can open it and no matter what you do you will not be able to open that file... Good luck! Rita Oh, if you don't have any programs listed under Recommended you'll have to guess at which one to select, that can be dangerous and you don't want a check mark in Always use the Selected program to open this kind of file until you KNOW that program will Open THAT file...

What was the suffix on the original email you could not open? Was it .pps - .ppt - or was there an additional x on the end of either suffix? You cannot simply change a suffix, all that does is ruin the file entirely. If you have MS Office you do not need Open Office. However if it is an older version (97, 2000 or 2003) and you receive a PowerPoint 2007 presentation it may not work. You can download the stand alone player from Microsoft from the link below. Take a look here and see if that cures your problem. PowerPoint presentations are among the best emails you can get in my opinion. The program was and still is basically a program for the office environment but many have found it an excellent way to show off family or scenery photos. Here is a link that might be useful: PowerPoint 2007 player