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Sub-Zero Freezer Drawer Ice Maker not working

8 years ago

Hi everybody,

It's been a long time it seems since I've been here. And just like a child who needs money, I'm back!

We have SZ built in freezer drawers with an ice maker. Love it. But now it has me stumped. It is 2 years and 2 weeks old (of course just out of warranty) and for some reason the ice maker is not making ice. (well, it might make it, but it's not falling down into the bucket)

I see it in the holding place before it drops it down into the bucket. It seems to be stuck in there. Should I take a wooden spoon and encourage it to come down? I don't want to break anything.

Maybe something is indicating to its brain that the ice bucket is full and it shouldn't drop it. I have looked but don't think that's the problem.

I have turned the "ice" button off, waited a bit, then turned it back on.

Any suggestions? The SZ Trouble Shooting section is not very helpful.

Thanks for the help.


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