ok, did the above steps. I now have an Avast icon.... :)

Ok. Let me know if you're still getting "Windows Security Alerts keeps popping up" and how things are in general with the computer. Back later today.

Joe

No security alerts... In general, seems good....thank you. Have a good day! See you later. :)

Theresa

Hi Theresa,

Glad things are little better for you with the computer.

I'd like you to clear all the restore points when you get a chance. Instructions below:

delete all system restore points

1. In Control Panel / System, click System Protection (on the left of the window).

2. Under automatic restore points, uncheck all the boxes in the list of disks available. This is to disable the System Restore.

3.Vista will ask you to confirm this.

4. Confirm by clicking the Disable System Restore. All restore points existing system will be abolished

5. Click OK to close the window.

6. Click System Protection, recheck all the boxes in the list of available disks and then click OK.

7. This will thus put the system restore to function.

8. You can then create a restore point total of nine by clicking the Create button. The system will then create other at regular intervals.

Joe

Hi Joe, I followed your above instruction. Still get the error message, when I try to create a Restore Point:

Error message reads:

The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F)

Please try again.

I tried shutting down the computer after unchecking boxes. I unchecked one box at a time. Nothing.
There is a lot of lag when I'm playing games on Facebook and watching videos also...

Hi if you have time, could you post the following logs for me.

Download DDS download here click Here

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open 2 logs:

1 DDS.txt
2 Attach.txt

* Save both logs to your desktop.
* Please include the entire contents of both logs in your next reply.

Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copy and pasting it into the reply.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
Run by Threas at 14:11:10 on 2012-02-23
Microsoft� Windows Vista� Home Premium 6.0.6002.2.1252.1.1033.18.2814.1593 [GMT -5:00]
. AV: avast! Antivirus *Enabled/Updated* (2B2D1395-420B-D5C9-657E-930FE358FC3C)
SP: avast! Antivirus *Enabled/Updated* (904CF271-6431-DA47-5FCE-A87D98DFB681)
SP: Windows Defender *Enabled/Updated* (D68DDC3A-831F-4fae-9E44-DA132C1ACF46)
. ============== Running Processes ===============
. svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\CyberLink\YouCam\YouCamService.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Users\Threas\AppData\Local\Google\Update\1.3.21.99\GoogleCrashHandler.exe
svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchFilterHost.exe
. ============== Pseudo HJT Report ===============
. uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mStart Page = http
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: (18df081c-e8ad-4283-a596-fa578c2ebdc3) - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Skype Browser Helper: (ae805869-2e5c-4ed4-8f7b-f1f7851a4497) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Microsoft Live Search Toolbar Helper: (d2ce3e00-f94a-4740-988e-03dc2f38c34f) - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: (dbc80044-a445-435b-bc74-9c25c1c588a9) - c:\program files\java\jre6\bin\jp2ssv.dll
TB: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll
TB: (604BC32A-9680-40D1-9AC6-E06B23A1BA4C) - No File
TB: (9565115D-C7D6-46D3-BD63-B67B481A4368) - No File
TB: ShopAtHome Toolbar: (98279c38-de4b-4bcf-93c9-8ec26069d6f4) - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: (472734EA-242A-422B-ADF8-83D1E48CC825) - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Google Update] "c:\users\threas\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
dRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: (2670000A-7350-4f3c-8081-5663EE0C6C49) - (48E73304-E1D6-4330-914C-F5F514E3486C) - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: (92780B25-18CC-41C8-B9BE-3C9C571A8263) - (FF059E31-CC5A-4E2E-BF3B-96E929D65503) - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: (8AD9C840-044E-11D1-B3E9-00805F499D93) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_030-windows-i586.cab
DPF: (CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_007-windows-i586.cab
DPF: (CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: (CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: (CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
TCP: DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1
TCP: Interfaces\(C53262C3-4621-4DE4-9D5D-414D410C4238) : DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1
Handler: skype-ie-addon-data - (91774881-D725-4E58-B298-07617B9B86A8) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - (FFC8B962-9B40-4DFF-9458-1830C7DD7F5D) - c:\progra~1\common~1\skype\SKYPE4~1.DLL
mASetup: (10880D85-AAD9-4558-ABDC-2AB1552D831F) - "c:\program files\common files\lightscribe\LSRunOnce.exe"
. ================= FIREFOX ===================
. FF - ProfilePath - c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.startsearcher.com/?q=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - about:home
FF - prefs.js: keyword.URL - hxxp://www.startsearcher.com/?src=kw&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94)\components\RadioWMPCoreGecko19.dll
FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol500.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\users\threas\appdata\local\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\users\threas\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npAclmPlugin.dll
FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npProductDetectPlugin.dll
. ---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
. R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2010-6-21 15328]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-2-20 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-2-20 314456]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-2-20 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-2-20 55128]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-2-20 44768]
R2 cyberbackup.Service;cyberbackup.Service;c:\program files\cyberbackup\CyberbackupService.exe [2012-1-17 13824]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]
R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.17.20\SymcPCCULaunchSvc.exe [2012-2-17 135608]
R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.17.20\ccSvcHst.exe [2012-2-17 126392]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2009-4-20 365952]
R2 ReflectService;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2010-6-21 220128]
R3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\drivers\clwvd.sys [2012-2-15 27760]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-9 43040]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 Norton Internet Security;Norton Internet Security;"c:\program files\norton internet security\engine\16.0.0.125\ccsvchst.exe" /s "norton internet security" /m "c:\program files\norton internet security\engine\16.0.0.125\dimaster.dll" /prefetch:1 --> c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [?]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-1-31 158856]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-4-20 193840]
S3 PSMounter;Macrium Reflect Image Explorer Service;c:\windows\system32\drivers\psmounter.sys [2010-6-21 44512]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-1-20 16896]
. =============== Created Last 30 ================
. 2012-02-21 07:06:25 6552120 ----a-w- c:\programdata\microsoft\windows defender\definition updates\(6167fd3a-aa70-411b-9e4e-0d8e6f78bf39)\mpengine.dll
2012-02-21 05:02:28 6557240 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2012-02-21 04:18:57 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-02-21 04:18:54 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-02-21 04:17:30 -------- d-----w- c:\programdata\AVAST Software
2012-02-21 04:17:30 -------- d-----w- c:\program files\AVAST Software
2012-02-19 23:11:58 388096 ----a-r- c:\users\threas\appdata\roaming\microsoft\installer\(45a66726-69bc-466b-a7a4-12fcba4883d7)\HiJackThis.exe
2012-02-19 23:11:54 -------- d-----w- c:\program files\Trend Micro
2012-02-19 12:44:50 -------- d-----w- c:\users\threas\appdata\roaming\Malwarebytes
2012-02-19 12:44:32 -------- d-----w- c:\programdata\Malwarebytes
2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\0200110.014
2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup
2012-02-18 03:57:24 -------- d-----w- c:\program files\Norton PC Checkup
2012-02-18 00:57:23 -------- d-----w- c:\programdata\PC Drivers HeadQuarters
2012-02-17 14:45:49 2048 ----a-w- c:\program files\internet explorer\iecompat.dll
2012-02-15 21:53:59 -------- d-----w- c:\users\threas\appdata\local\CyberLink
2012-02-15 21:49:04 27760 ----a-w- c:\windows\system32\drivers\clwvd.sys
2012-02-15 20:25:29 -------- d-----w- c:\programdata\install_clap
2012-02-15 17:23:21 -------- d-----r- c:\program files\Skype
2012-02-15 00:31:51 2044416 ----a-w- c:\windows\system32\win32k.sys
2012-02-15 00:31:48 680448 ----a-w- c:\windows\system32\msvcrt.dll
2012-02-15 00:31:35 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2012-02-01 21:36:20 -------- d-----w- c:\program files\iPod
2012-02-01 21:36:17 -------- d-----w- c:\program files\iTunes
2012-01-31 11:45:27 9728 ----a-w- c:\windows\system32\lsass.exe
2012-01-31 11:45:27 72704 ----a-w- c:\windows\system32\secur32.dll
2012-01-31 11:45:27 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-31 11:45:27 377344 ----a-w- c:\windows\system32\winhttp.dll
2012-01-31 11:45:27 278528 ----a-w- c:\windows\system32\schannel.dll
2012-01-31 11:45:27 1259008 ----a-w- c:\windows\system32\lsasrv.dll
. ==================== Find3M ====================
. 2012-02-21 09:01:41 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-01-29 10:10:42 237072 ------w- c:\windows\system32\MpSigStub.exe
2011-12-22 00:52:12 55168 ----a-w- c:\windows\help\oem\scripts\HPSAUpdaterObj.exe
2011-12-14 21:29:18 876928 ----a-w- c:\windows\help\oem\scripts\HP.SupportFramework.dll
2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-08 20:58:12 22528 ----a-w- c:\windows\help\oem\scripts\PWAlertEnable.exe
2011-12-07 16:29:22 49152 ----a-w- c:\windows\help\oem\scripts\Interop.TaskScheduler.dll
2011-11-30 21:20:08 21048 ----a-w- c:\windows\help\oem\scripts\HPSADeployer.exe
2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
. ============= FINISH: 14:13:30.05 ===============

Hi Theresa,
Norton Bootable Recovery Tool Wizard (Version: 4.1.0.15)
Norton PC Checkup (Version: 2.0.17.20)
Norton Utilities (Version: 14.5)

Boot the computer to safe mode and try uninstalling those entries above from your programs an Features list.

You also may consider running Application Remover again and see if it can remove any left over Norton files.

Let me know.

Joe

I want you to run this tool too, Norton remover. Please scroll down to Step # 2. Look for the yellow Download button / tab. Download it and run it.

See link.

Here is a link that might be useful: Norton remover.

Thanks Joe! I did what you suggested above. What's next?

Were any files removed? I hope so.

See if you can create a restore point now. I provided a link for you.

Here is a link that might be useful: restore-point-for-windows-vistas

Joe, yes the files for Norton were removed.
Still can't create a restore point.Still get the error message, when I try to create a Restore Point:

Error message reads:

The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F)

Please try again.

Ok. It looks like possible registry corruption but that's a guess. Only because I saw a reg cleaner installed on your machine that we removed. I am working from this link below. There talking about creating a new user account, they also ran SFC and we did that already. Take a look a the link. In the mean time I'm still thinking.

Here is a link that might be useful: (0x8004231F)

I read the info.Thanks! I don't know if this means anything or not, but, I looked in my user accounts and I am listed as the Admin.(Threas)and (Alex) as Guest, but in the Minitoolbox log ran earlier, is has (Alex) as Admin. and (Threas)as Guest. While I was in user accounts I deleted (Alex)account. That account doesn't get used any more. I hope I didn't further screw things up...

User accounts for \\THREAS-PC

Administrator Alex Guest
Threas

**** End of log ****

No that should not hurt. I'm not sure how to change your user account. I have never given instructions on that. Someone else here may know and it may be worth a shot. I'm still looking around.

Do you have a Vista operating disk?

Joe

I do not have a Vista operating disk. I do have back up discs thru Macrium Reflect..Does that help?

Do you think the link you gave above"(0x8004231F)",is worth a shot creating a new admin. account? Here's what it says:

"If the above step does not fix the issue I would suggest that you create a new administrator user account on the computer.

Login to the new user account and check if you can create system restore point.

Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click Create a new account.
Type the name you want to give the user account, click an account type, and then click Create Account.

http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account";

I'd be curious ;
What's the newest restore point.
What's the oldest restore point.
About how many restore points are there.

You can easily look at that with CCleaner options.

Sounds like you've changed so much from reading parts of the above, its not much good to you anyways.
What I might do is schedule a check disk, turn off system restore & restart the computer before turning it back on & trying to make a new restore point. Be nice feeling to run defrag before making any restore point.

Did you get the web camera working ?

I didn't create a new Administrator account. Should I try that?
Should I install CCleaner?

Didn't really play with camera yet. But I'm pretty sure, no go.

If your comfortable creating an account by all means do it.

Yes install CCleaner.

Funny I see what I think is your camera running at start up:

mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s

The camera must be running,because, I tried to do an uninstall of Cyberlink YouCam 5, and it says YouCam is using this program, please close and retry. I don't know how to turn it off...????

I installed CCleaner. Right now I'm running a Drive Wiper on both Drives. C & D.

Okay, I created a new Administrator account. Now what? Joe, have I told you lately how much I appreciate all your help? :)

Anytime we make a change we want to go back and see if we can create a system restore point. See if you can.

Do you have a Vista disk? Not a recovery disk, but a retail version of Vista.

Back to hijackthis,

When you get a chance, do System Scan only, place a check mark in this entry:
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"

Fix checked.
Close hijackthis
Reboot.

That will stop Youcam from running

I don't have a retail version of Vista...
I tried to create a restore point again, no luck. Same message as above.
I ran hijackthis scan. Rebooted. What should I try next?

If you fixed that entry above you could see if the camera works now.

Lets also turn System restore off and on see link. Then see if a restore point can be created.

Here is a link that might be useful: Turn-System-Restore-on-or-off

Lets try this too.

Delete Shadow Copies Using "Disk Clean"

Please use OPTION ONE See link.

Here is a link that might be useful: Delete Shadow Copies

When I open the Elevated Command Prompt, is says to go to "General" tab click on "unblock" next to Security, under "Advanced" button. I don't have that part....???

Scroll down to option one on that page where it says all this stuff below.

*********************************************************
OPTION ONE
Delete Shadow Copies Using "Disk Cleanup"

NOTE: Disk Cleanup will delete all shadow copies and restore points saved to the selected hard drive letter except the most recent copy.

1. Open the Start Menu, type cleanmgr into the search box, and press Enter.
2. Select the drive/volume letter that you want to delete shadow copies on, and click on OK. (see screenshot below)
   NOTE: You will not see this window unless you have more than one drive or partition on your computer.
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Doh! Sorry about that. I didn't read far enough down...:? Ok, I did the disk clean up for Drive C should I also do one for Drive D "Recovery"?

NO! Don't do that. There may be recovery files there that will be needed someday. Try to create a restore point again after cleaning up those files and see what happens.

Nope...still won't create recovery point...

Try visiting the windows up-date page. Let the computer scan for up-dates. Windows up-date should be in Start> All Programs list.

Windows Update : Latest Scan Yesterday 8:30AM. When I scan for updates, the scan doesn't stop.....?

My laptop is really lagging now... like something is running in the background...?

Maybe we should restore it to factory settings, like it was new. Do you have any recovery disks?

I have Disks from Macrium Reflect. Will that do?

I have no idea what they are. Where did you get them?

You should have made recovery disks when you got the computer, ha ha no one does. You do have a recovery partition I saw it so you may be able to make disks.

Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything.

See link for reference on hp recovery.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&tmp_task=useCategory&cc=us&dlc=en&lc=en&product=3979133

I have a Disk that I made. It's marked Recovery Disk. Is this good?

I can't guarantee anything sometimes things can go wrong when you make a disk. Your computer was pretty messed up when you first got here, no restore, no camera, sluggish,etc ect. We have covered a lot of bases and not getting anywhere. I would review the links I gave above about recovery above. There for your model. Then strongly consider doing a recovery. You will loose all your files, pictures, and that sort of thing. You would need to back up pictures etc that you wanted to save.

Check out the links so you have some knowledge about it.

Joe

"Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything."

The Recovery Manager comes up.

Thanks, Joe...

Hey Joe, I restored my computer to factory settings. I still can't find the integrated webcam. Any advice?

Theresa

No! I give up on that for now HA HA ! More importantly did you install an Anti Virus program? Did you go to windows up-date in install all up-dates including service packs. You will need to reinstall flash, java too.

Tell me where you are with it.

Make sure the computer is up to date with windows up date, service pack, Anti Virus like Avast. Then deal with the Webcam issue.

Fixing Webcam Problems in Windows Vista

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01560721&cc=us&dlc=en&lc=en&product=3979133#N1100

Joe

Thanks Joe! I did all the above... I cannot fond the webcam in device manager. I went through the above posts and researched a lot... still at a loss....???

Click Start , type Device Manager , and select Device Manager from the list provided.
If there is no Imaging devices entry in the listing, highlight any topic (for example: Keyboards), and then on the Action menu, click Scan for hardware changes .

If the Device Manager does not recognize the existence of the webcam after the scan, there may be a hardware issue.

Did you try the above exercise?

Did the above....more than once...:/

I would conclude then a hardware issue. Broken Intergrated Circuit chip, broken connection, bad diode, resistor or anything like that. An alternative might be to consider a USB webcam as listed in the link provided.

http://www.newegg.com/Store/SubCategory.aspx?SubCategory=152

I have a HP laptop with windows 7 so it may not be the same but if I click on the start button and type webcam in the search programs and files box my webcam is the first thing listed in the search result. I can right click on the name of the webcam and select send to and choose desktop. it will make a shortcut on the desktop. Or I can choose pin to taskbar or pin to start menu from the drop down list. This may not help you at all but thought I would suggest trying.

Joe, i think you are right... thank you for all your help... :)
Bob, thank you for the tip. Unfortunately, I did that and there is no webcam device detected.
I'm probably going to buy one.
Thank again for all your help.

Theresa