well it would help if you would tell us which windows you are using. I am going to just guess at xp and give you the directions for doing a system restore to go back to the day it was working properly, try that, let it reboot see if it fixes it.
How to restore Windows XP to a previous state

You could also tell us if your firewall has been turned off - not by you, by malware.

What anti virus are you using, is it up to date and running?

What anti malware programs are you running? Are they up to date? When did you do the last scan?

I'm sorry,yes, I am using windows xp.

I have spybot.I scan every other day, scaned yesterday.

How would i know if my firewll was turned off by malware?

I did the restore,as you said, it did not help, I still can not access internet explorer.
Any other ideas,I appreciate all your help.
cAROL

I still can not access internet explorer.
You can't access Internet Explorer, or you can't access Yahoo Mail via Internet Explorer?

Do you have another browser on your computer, like maybe Firefox? If you don't I'd suggest you get it and then see if you can get your Yahoo mail via Firefox. You can then later deal with the Internet Explorer/ Yahoo mail issue. I imagine by now, that you are chomping at the bit to get into your mail.

Sue

Hi Sue,yes, I am about to loose it over here, I have a thousand things to do today, and for the last 2 days, i have been trying to fix this.
At this point, i really am not sure what i can't access,It says,
"Internet Explorer can not display this webpage",when i try to access my mail.I can do every thing else, like, get on GW., E BAY,I know very little when it comes to computers Sue,is there a place i can go to turn on internet explorer, is this a dumb question, sorry, you may laugh.
cAROL

Sue,is there a place i can go to turn on internet explorer, is this a dumb question, sorry, you may laugh.

fyi...for those who may have not deduced it yet, Carol and I are friends...just so you know since I laughed at her.

Carol, if you look up at the top left of the page, does it say Windows Internet Explorer? If it does, and if you don't have Firefox as a browser I suggest you go and download it now. Then you will likely (hopefully) be able to access your email.

Do you by any chance have a second email addy other than Yahoo? If so, I was thinking that you could maybe have someone else (good friend) access your email, and forward any unread emails to your 'other' address.

Here is a link that might be useful: Firefox browser free download

If you would like to call me, I posted my # on my seed trade list. Just talk on the answering machine and I'll pick up as I'm screenin my calls today...

Sue

since this seems to be a browser problem of some sort I would for now get firefox browser as suggested and use it.

I would also get malwarebytes free and update then do FULL scan with it. Spybot is not one of the top products any longer you can do much better by using malwarebytes, just update it and run scans weekly.

How to download and install Malwarebytes' Anti-Malware application for Windows computers

often times malware can mess with the browser
would love to know which version of IE you are using, at the top of your browser where it says Help click on that then on about and see what the version number is please.
Many websites are no longer supporting IE6 so that could be part of the problem if you are still using version 6.

Sue, you are naughty!!!!!!!!

gatting ready to call ya though.

raven, I will do as you ask, and them get back to you also.
Thank you for your help, most of what is said to me is Greek, but,eh, i am trying. :0)
cAROL

gatting ready to call ya though.

I'm waiting then to take the trash, recycles and compost out.

Ok, Carol now has Firefox.
I was able to get into her email just fine so the problem is not with Yahoo email.

According to control panel and security it looks like she has a Firewall and it is ON. It also looks like there is NO Antivirus program protection.

She has Spybot and 'thought' that was an antivirus program. I told her that is not an antivirus program but a spyware protection program.

We tried to get AVG to download, but I can't remember what happened. I think it might have downloaded but we never got to install it...not sure. Carol, do you maybe have a new strange icon on your desktop that you can open and maybe from there you can get it to install? If so, do that and then go get updates and then do a complete scan.

We tried to go to Housecall, to get a free scan, and that didn't work...not sure what happened or didn't happen.

She said her Internet Explorer updates daily, is that right Carol? I'm wondering if maybe it is your Spybot that is updating daily.

Next, or maybe before, go to the link above that raven provided and see if you can get Malwarebytes' Anti-Malware downloaded, installed, updated, and then do a complete scan.

If Carol doesn't get all straightened up before Sun eve, we are going to try the remote assistance thing. YIKES!.

Further input? If Carol can't get things to download and scan, I imagine I'll be able to tomorrow. If worst comes to worst, instead of taking it in for repair, would buying an overthecounter antivirus anti everything be an option maybe?

Sue

Sue why buy an anti virus when Avast or Avira are free. These seem to use less resources than AVG and are easier to install without getting flipped to the paid version.

Is Spybot really Spybot Search and Destroy or some other Spybot? Spybot S&D does not update daily, it is a manual task but very simple to do and not a bad program.

Let us know your experience with the Remote assistance Sue. I use Teamviewer and often wonder if the Microsoft program is worth trying.

The fact that you could not get AVG or Housecall is troubling. You or cAROL may need to download Malwarebytes on a different computer and transfer with a thumb drive or similar device.

yes the fact it seems to be blocking an AV install is troubling and is often a symptom of a serious infection, I would do the malwarebytes before anything else but it may not allow that either if it is blocking security programs.
If malwarebytes does run please post the log here so we know what it is and what more needs to be done.

I'm back,
Ok, I did down load Anti-Virus Elite,I went ahead and paid for it,next time i will not.
I regestered my pc,ran the anti virus,and they removed just a few things.Nothing serious.

I use Spybot S&D,and i manually run it every other day.

Raven, the number you want is F1

I still can not access Internet Explorer to get to my mail.
Very frustrating to say the least.

Any more suggestions?

Thank you all, and you Sue for all your kind help, even thoguh you laugh at me,:0)
cAROL

FYI...Anti Virus Elite is a rogue app...
2-spyware.com/remove-antivirus-elite.html

How about uninstall IE and get a fresh one.

Try this for IE
support.microsoft.com/kb/923737

why would you get an unknown antivirus and pay for it with out asking if it was a valid product? which it is NOT. Now I would be very concerned about who you just provided your credit card info to. If you used a credit card I would put an alert on it. Go to your add remove programs try to remove it there first before we go farther.

Now you really really need to use malwarebytes to try to remove the Elite AV infection that is on there now. Do that asap, run the full scan. These fake AV infections are serious nasty infections.

What is F1??? I had asked which version of Internet explorer you are using which would be either IE6, 7 or 8.

You really need to add WOT to your browsers because had you had it you would not have been allowed to even go on any website that offered that fake Antivirus program they are all red listed and blocked.

I hate to say it but I think now that you have that program on your pc you will need to go to another forum for help with getting all of it removed. This is the link to where you need to go and you will have to register there then post a new thread in the area I am going to link you to. Tell them you have Antivirus Elite infection.
Analysis and Malware Removal

here is a little info on Antivirus elite
"Anti-Virus Elite is a rogue antivirus application. These rogue antivirus applications pose as a legitimate security application, but in reality is a scam to try to trick you out of money. They will find and claim that there are multiple security problems with your computer. They will claim that you have many viruses. Most of these claims are overblown and false. They further will claim that in order to remove the problems you should purchase their software and then they will be able to fix everything. DonÂt fall for this scam."

Well, I thought i was getting avg,and who would know there was a rough program, you are assuming every one knows this.
I paid with pay pal, do you think i can have it taken off?I will re-read your posting,and try to figure out what all you are saying i need to do, i sure do appreciate your help.Guess i made a mees of thing eh.
cAROL

What I meant was in answer to the questions about what antivirus programs to get Owbist had given a list of good known programs, anytime you are going to get a program you do not know of always come here and ask so we can make sure you are getting a good legit program. There are many many of these rogue programs out there now and we try to keep anyone from falling for their tricks. They are serious malware that act like they are legit programs.

You likely can not get the money back since you used paypal, I am not real familiar with their terms, but you are lucky you did not give them your actual credit card info so that part is good.
The worst part is now you have a bad situation on your computer. My best suggestion is for you to follow my directions to go to the other forum and ask for help telling them you got Antivirus elite. If you need help posting there I can do that for you, I am there also. Just let me know if you want me to start the post there for you. They will lead you step by step using some specialized programs to get your pc cleaned up.

did you post as kitty? I am at LzD now looking for you.

How feasible is it for you to wipe out the pc and start over? Sadly there isn't one tool that fixes all, and removing malware ie very time consuming and results not guaranteed.

If this is a name brand unit, you likely have a restoration cd/dvd or restoration partition that can do this. Your data would need to be backed up first, then restore the system. If you are building a system up from scratch it will take more effort of course, but the end result will be worthwhile and clean.

Good afternoon one and all.I just turned on, and guess what,my Internet explorer is up and running,what the heck is that all about!!!

I uninstalled the rough program,and yes, i signed up as Kitty.
I guess i need to figure out now how to remove the registration eh?
Thank you so much for every thing you all have done.
I now know where to come when i need help,and thank you for letting me in on the fact that there are rough programs out there, i will share this with my friends,as i am sure there are others out there that do not know as well as i did not know.
So you think i should get AVG ANTI VIRUS PROGRAM?
Carol

no you are not done by a long shot you need to go back to LzD where you registered and follow those directions you still have that infection on your pc it is not gone I promise you.
Now that you have started work there with those helpers it is best to stay there so there is no confusion and stick to one set of directions only.
Please do not think you are ok this is a serious infection you have to deal with.
They will help you to install a GOOD antivirus program on the pc and get it fully cleaned up.
Corrine has put up some instructions for you to follow there, if you have questions please just ask there for assistance.
Please continue on at LzD forum here is your thread.
My computer is in fected with Anti Virus Elite,how do i remove it?

AVG, Avast, or Avira PE are all free for personal use and all do a decent job. Each will have their respective strengths and weaknesses, I personally lean toward Avast, though the new v5 has been a little more problematic on some installs.

Just make sure you download from their respective actual site, rather than a 3rd party one.

If you can install this and run it to completion, with either nothing found or everything cleaned, then you can be *relatively* sure your pc is ok:
f-secure.com/en_EMEA/security/security-lab/tools-and-services/online-scanner/index.html

I am now waiting for an answer from LzD,to see if i should now down load an anti virus program,every thing has been removed from my computer,any way, i hope it has, i did just as was instructed.
Just waiting for the ok.
cAROL

Thank you one and all for all your kind help,I am all set now, have done every thing asked of me, and I am Feelin good.
You guys are the best.
cAROL

you now have a clean report but which of the antivirus programs that Corrine suggested to you have you installed on your pc? She was still corresponding with you on the LzD thread you have there. Having good security programs on the pc to help protect us is essential.
Now that you have malwarebytes on there you have one very good antimalware program, you should update it and run a full scan with that one weekly. But it is not an antivirus program you will need one of the ones Corrine mentioned.