You can make the font bigger online. I don't know what browser you have but in firefox you hold down control and hit the + key and it makes the font larger (control and the - key makes it smaller). The font in the catalog is teeny tiny too!

joyful, RH is not "speaking out of the side of their mouth" about the finish on their items. All bathroom items are labeled "solid brass" are labeled so in reference to their construction, not their finish. Faucets, light fixtures, accessories - all kinds of stuff. My point about nickel is that it's also magnetic, so the "magnet test" is not necessarily definitive if you have something that is plated in either nickel or chrome. mitchdesj is right though. The original post did not say that you had a problem with a couple of items, it said "several" and "every single one of them" was steel, which implied a widespread problem due to RH going the way of "big business." I'm not arguing that you didn't have a problem with the piece you ordered, I'm just arguing against the generalization that RH now "sells cheap items." I do think, though, that steel is much more corrosive in a wet environment than brass is - so it IS a big deal. We have presumably cheap chrome lights in our current bathroom (put in by the cheap PO) and poor ventilation, and they are rusting. I would not want to pay RH's prices for something and end up with something that rusted in a few years.

"for legal reasons I am not allowed to disclose..." And what law would that be? According to the FTC, "the U.S. Customs Service of the Department of the Treasury requires country-of-origin marking on foreign imports as they are received into this country and until such time as the imported product is 'substantially transformed' in the United States or sold to the ultimate purchaser." So, if their lights are made overseas, they have to be marked with the country of origin. All you're asking the rep to do is read you the label. "Look for that phrase, 'Made in ...' - what's the next word?" If they want your business, why won't they answer? The rules for identifying country of origin are a bit arcane. If they're imported, textile products are required to be identified as such in catalogs and internet listings. This isn't true of light fixtures, AFAIK, but there's no prohibition on disclosing the country of origin. I suspect the answer is that Chinese goods are getting some bad press these days. Restoration Hardware doesn't want to own up to the fact that their lights are made by Chinese sweatshops, so they made up a bogus excuse. Up to you, but I still wouldn't trade with a company of that sort.

Have you actually seen or felt any of the hardware you're considering or just taking your GC's word on it? I had my heart set on the Aubrey pulls so drove 65 miles to a store to put my own hands and eyes on them before I shelled out my hard earned cash, which, btw, I recommend doing with ANY hardware you're considering. I was impressed by the quality of the pulls and knobs RH displays on the little boards. (I was disappointed to not be able to rummage around on the huge wall of hardware like they had years ago.) I bought small samples of the Aubrey in polished nickel and polished chrome, a couple of other pulls DH liked, and a couple of different knobs. They all felt solid, heavy, and very well made. I went on to order samples of a few other pulls from different companies when DH didn't initially like my choice of the Aubrey. Compared to the other pulls, the Aubrey felt completely smooth on the handle part and heavier. Some of the other pulls were rougher and you could feel a seam on the handle from the mold or whatever they use to form them. Even though DH didn't like the style of the pull at first, he liked the quality very much. In the end, I chose three sizes of the Aubrey pulls (no knobs) in polished nickel. Of the 100 pulls I ordered (bought many more than I needed as I wanted the flexibility of changing my mind on sizes and then returned the rest), only one any had sort of little flaw in the nickel. Having read that some people in the past had trouble with the Aubrey screws, I sent a pull with the screws to my cab maker ahead of installation so he could decide if I needed to buy different screws. He said the ones I was sent would work fine on my cabs. He had never used RH hardware before, but was impressed with the quality and appearance after he installed them. It's only been a few months, but I'm having zero problems with the pulls. Well, except maybe my obsessive need to walk around wiping the small finger prints off so that they shine. :-) Look at any pull you're interested in IRL. Touch them. Hold them. Hold them up to your cabs to test the projection and appearance. Good luck! Here is a link that might be useful: More pics on this thread