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dvd/cd burner won't burn a dvd/2nd pc wont burn either

17 years ago

I have a DVD/CD burner. I can burn a CD but Not a DVD. PC will display "Put a Disk in drive". My wife has the same but will not burn either one and displays same message. Both appear to have started doing this during the 6 months prior to Christmas. Will I have to reload Windows XP Home or it there an easier way? I just did a search and tried the information that came up. Device manager says all is OK on Both PCs. Any information will be greatly appreciated.

coho and dw.

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Comments (9)

horton
17 years ago
Have you tried adjusting the settings on the drive so it's allow to burn CD's?
Open "My Computer", RIGHT click on the DVD/CD burner drive, choose "Properties".
When that opens, click on the "Recording" tab and place a CHECK mark in the box next to "Enable CD recording on this drive". Click on "Apply", then OK.
"Horton"
coho
Original Author
17 years ago
Yes, have been there many times. It is set as you posted.
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iowagirl2006
17 years ago
Are you using the correct media? It is so easy to buy the wrong disks - +R or -R. Some of the newer drives can use both, but I must use +R in mine (and I always buy -R - duh!)
genes
17 years ago
Just curious if you have recently did an anti-vius scan as well as a malware scan if so what programs are you using.
coho
Original Author
17 years ago
iowagirl,
I am useing same two stacks of DVDs that worked previously.
DVD+R and CD-R
genes,
Norton 2008 and a squared free. I suspect that this problem occured after loading Norton. It has been around 6 months since last useing burner for DVD.
camp56
17 years ago
Coho, I posted on the other thread before I saw this. Several years ago, I purchased a computer that had Norton installed. I could not burn a DVD on that computer until after I removed every trace of Norton. When I called Tech support at Norton, they told me that it was a known problem, and sent me a refund check. That was many years ago however, and I wouldn't think they would still be having that problem.
randy_ca
17 years ago
Might want to try a lens cleaner.
I've read that there are two different lasers for reading/writing DVDs and CDs. I would try a lens cleaner which is a cd with brushes that brush the dust off the optical laser lens.
coho
Original Author
17 years ago
Randy,
I don't have a cleaner but it worth a try. So will get one soon. The real puzzel is that this occured on two machines, likely at near the same time some time in the 6 months prior to xmas. Thanks
iowagirl2006
17 years ago
I suspect that this problem occured after loading Norton. It has been around 6 months since last useing burner for DVD.

Have you tried uninstalling Norton?

My computer has never been so problem free since I dumped any and all Norton products. Runs much faster also.

I use AVG Free for my antivirus software.

You may need to download some removal tools from Symantec to completely get rid of Norton.

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