Builder error on windows, help soon

9 years ago

Hi. So the windows were just put in and they are the wrong style. We wanted something called Perimeter Prairie on double hung. Our builder ordered Prairie.

1. So far we have a great relationship with our builder. Suggestions on how to handle this? We have an e-mail with the specific request; he thought the term Perimeter was just descriptive.

2. Before he realized this was his error, he had said we could order new sashes with the different grille pattern. Right now we don't know how much it would cost to replace them. My concern is whether or not replacing the sashes will damage the windows. Will they be the same, could this cause them to have leaks, etc?

They are working on the roof but have not yet sealed the house.

We need to make some decisions quickly so thank you in advance for any suggestions.

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