I feel so bad. Please look at your sales contract. The Kirby people should have given you one. Does it include a guarantee or warranty or at least your money back if not hppy with the purchase ? There are "Lemon Laws" for cars, there should be for any large purchase. There are even some cases where you have three days to cancel a purchase. I hope you can do something. I am genuinely sorry for your experience.

I've had my Kirby for 16 years, never had any problems with it. It still works great. I know I over paid for it but it has served me well. I'm not crazy about the carpet cleaning procedure, it's easy to get the carpet too wet. Sorry you aren't happy with yours.
Cooper

I bought my kirby in the eightys. It was a year old, when I got it. Have never had any problems. Suction is excellent. I use the carpet shampoo system every three months on my white carpet. My carpet is normally dry within an hour. I am using the allergen control formula (lavender scent). I like the smell. I did try using another brand carpet cleaner once. It left my carpet wet for a long time and didnt get it as clean as the kirby carpet shampoo.

What I dont like about the kirby--no on board attachments.
I have used other hand held vacs, when I am to lazy to swith to the hose. They just don't compare to the suction of the kirby.

Bags are expensive. I did find some at the flea market that are a little less expensive. I have to change bags every week. We now have aquired a big hairy great pye. At least she matches the carpet!

Carpet Shampoo $27.

I have to say it is the best $250, I have ever spent on a vacuum plus a carpet cleaner. I guess it will go to my daughter when I croak.

What do Dyson's cost? 400-500? I'm not positive but I don't think they repair as well. So if your Dyson broke in say 4 years and you had to buy another - you're at your Kirby price. And I doubt you shampoo or clean tiles with your Dyson.
So if your Kirby lasts more than 5 years your better off.
I have one I bought used. I also don't care for the no easy attachments. Never even thought of using it as a shampooer, the suction is good not great. I had a Riccar that had the best suction ever! right after it came home from the repair place, which was fairly often (in fairness I'm hard on vacuums because I don't like to pick up first). The Kirby doesn't need repair as often.

I bought a reconditioned Kirby years ago and while it still works, it's just not as useful for today's homes. They were made for large houses full of wall-to-wall carpeting. Many houses nowadays have mainly hard floor surfaces with area rugs. I bought mine because my parents have a large home with all wall to wall carpeting in their basement. My dad uses it down there instead of their central vac. It's a PITA to switch out to attachments and people nowadays are so busy they don't have time to be taking off the cleaner head, running to find the tools, attaching it, etc. People prefer the convenience of tools on board.