An update and confirmation:

I called Emtek again, who still can't tell me whether or not they received my order. However, the supervisor confirmed that he was aware of the issue and has received other calls as well. He agreed that it appears these companies have shut down with no notice. Again, these websites are still up and running, taking orders and taking your money! BEWARE!

I think it's something that is going to get to be common with desperate businesses going out of business in the continuing hardships of these times!

Another update:

I spoke with the Trenton, NJ BBB who said they have been flooded with calls. From everything they gather the company is closed. They are checking into whether the company has filed bankruptcy. They will be putting a warning up on their website and suggested I contact the NJ State Office of Consumer Protection. I also contacted my local news "porblem solvers." This isn't about me... I'm trying to save a whole lot of people from losing lots of money.

Can't the credit card company investigate? So sorry this happened to you.

brutuses, my American Express already credited me the amount. They said of course they will contact the company however this could take up to three weeks. (They won't be able to reach anyone anyway since all you get is a recording). In that time there will be many more victims. I'm just trying to get the word out there. These are VERY popular sites that continue to receive orders daily.

I placed several orders though homeclick.com and did receive most of the items in promised time. They sell brand names much cheaper then any competitors, so it is very tempting. I'd say even more - on one item there was a delay and they offered 10% discount. One item was discontinued and they promptly refunded it. However, their customer service is terrible - do not respond to emails - never, long hold time on the phone, charge you for order at the time of placing it, not at the time of shipping. But as I said, I eventually received brand name itmes for much less then from other retailers, no shipping charges, no tax.

I, too have had previous positive experience. We just built a new house and I've ordered quite a few things online. I ordered from two of their websites about six weeks ago and received everything fine.

Again, this JUST HAPPENED. I did not have any problems until two weeks ago. Like I said, just putting the warning out there. You can contact the Trenton, NJ Better Business Bureau and they will confirm all of the recent complaints.

BTW olegy, try calling ANY of their phone numbers during the day... every single line, including their corporate office says they are closed.

I just went to homeclick.com and the site is closed. There is a message stating that existing orders have been cancelled and refunded. They also state that although they are not taking any new orders, they expect to be open again in several weeks. Sounds like this may be a case of bankruptcy having been filed. Thanks for the heads-up!

Phew! It looks like they put up a message on the websites. I'm telling you, they only did it because of all of the complaints. Hopefully they will refund any money from orders they didn't fulfill. :)

If you have an open order with them, do not wait for the refund.... dispute the charge.

That way, the onus is on them to respond. Otherwise, you are floating them a free loan for the time it takes for them to refund your money.

If and when the refund comes through, your credit card company should automatically remove the dispute credit from the account.

The same thing happened to me, put in an order last month with homeclick.com 'cept I used paypal to pay, I just filed a dispute claim and I can only hope I can get a refund from them. :-(

http://www0.epinions.com/pr-Online_Stores_Services-HomeClick_com/sec_~survey_list/display_~reviews/pp_~1/sort_~date/sort_dir_~des#survey

You guys need to leave feedback. I was getting ready to order from them and I was so excited about their Toto pricing/sales. Shoot now I guess it's too good to be true.

The problems with Homeclick were a year, ago. I successfully received a large order from them right before things went haywire.

If you look at recent reports at bizrate it is still a mixed bag, but quite a few are positive. It looks like a potential issue with something like a Toto is that they may not get the item into the house when it is delivered to the house.

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