You might be careful as to how you word/allow them to grind/ polish because if it doesn't work, it might give them leverage on not having to replace/ match up to your satisfaction.

I don't think this sounds like a good solution. I think you should have slabs that match. Did you pick out the slabs yourself? I am not sure what I would do, but I don't think the polishing, etc. is going to work.

I am sorry I am not very helpful, but I do want you to know that I think his solution is unreasonable.

sierraeast~ He did say that if it doesn't work, they would "take the next step", and then it sounded like they would replace something or other to make it match. I think they will do what it takes to make us happy. We have a high-end home and the owner is 2 houses up from us. Great guy. He wants us happy. But I guess you never know. :o(

kelleg~ I thought you were kellyeng at first. Oops. Anywho, no I didn't pick the slabs. They are all a "matched" lot that came in together. I looked at the top 3 and they all looked the same. They did assure me they were all the same. The manager said he doesn't know why this one looks the way it does, because they were a matched lot. I think if it had been flipped around, it would have "matched" just fine.

I do need 2 additional small breakfast countertops that have not been measured/paid for yet. I mentioned that to them. So are you all in agreement that I shouldn't "polish down the resin" or whatever his words were. I could just ask them to take out the unmatched slab and give me a darker matching one, and cut up the unmatched one for the breakfast room. There won't be much counterspace in the breakfast, just small cab's on each side of the room. So the lighter would look fine in there, as there is a distance between the 2 spaces.

Does that sound like what I should do? I don't want to be a pain, but I do want nice countertops. The rest of the kitchen is turning out great, and honestly, the mismatched granite is like wearing bad shoes with a gorgeous gown. Doh!! :o~

Anyone else have this happen? Care to weigh in? Give further advice? Encourage me to ask for replacement? Whatever? Please advise. I want to be fair.

That grinding solution doesn't sound like a solution at all. Were all your slabs from the same group? When I chose granite slabs for my kitchen they were all sequential slabs from the same group so they were are an extremely close match in color and veining.

No. No, no, no. No. Repetetive, but true. They must make it right. No grinding down of the granite.

Amy

I'm with Amy....I would ask them to replace them so they match. I can't imagine grinding them would make the flecks and graining match up.

Sorry you're having to deal with this but I would make sure it's right. You must be getting pretty darn close to finishing! Yay!

No grinding, they need to take them back and give you counters that match.

When my sister had her counter replaced after Katrina, the guy brought her out bath (very thin) granite and to add insult to injury it was not deep enough and the edge wasn't even polished. He told her a cock and bull story and then she called me. I researched this with some "real" stone people and they told me to tell her to insist he take it out of her house. She did and he took it out and brought back the correct stone all nicely polished and built to fit!! When you spend that kind of money no one should be offering to "fix" it. It needs to be right immediately, in my opinion. Good luck and keep us posted.

thanks everyone for your advice. I'm going to call this morning and tell them I do not want it ground. The more I thought about that "solution" the more concerned I became. Glad I asked all of you. :o)

cheifneil~ Yes, they are a matched lot. I think what happened is they "flipped" the one long counter. Had the flipped it around so the far end was near my sink, I believe it would have "matched" just fine. Of course now they can't just flip it back around, because I did an ogee edge on that counter!!

Well, I feel bad asking for it to be replaced, but I guess they should feel bad bringing a mis-matched counter. I hesitate to recommend them now, because this is a pretty big "oops"!! Pretty disappointed, since we are living in the house and really want this finished up. :o(

I'll let you know what happens and will share photos soon. :o) Thanks, everyone.

I am so excited that you are in- this must be so disappointing. I would ask them to replace also. Everytime you look at it it's going to bother you. I don't think I would want it ground either.

In such a high profile area it needs to be EXACTLY what you want.

Can't wait for pics.

Hind site is always 20/20 but you should have known that you never accept a stone order without previewing and photographing your slab. If the stone installer won't let you do that, run.....

ponydoc~ I just looked last night for photos from you but didn't see any new ones since the clutter room. Hope I didn't miss any new progress.. I love seeing your home take shape! :o) We're only "in" because of a few tornado warnings (better than our RV... LOL) and because we were tired of living in the mud in the backyard with our RV. But we're close to being finished. I will share photos soon so you can see. :o)

bellamy~ Good advice.

I actually did take photos of all the other stone for the house, mostly to show dh and my children. I just didn't photo all of the copper canyon slabs they had (large amount). They are in sequential order. I really think they just "flipped" my one stone from end to end on accident.

They did not say I couldn't choose my slabs. I looked at the top three and said they looked great. We needed 3. I have a photo of those 3. I chose them. I just didn't tag them with my initials, but I was next in line for fabrication of that particular stone. They did not change my stones or give me an ugly one or a lesser one. They gave me those 3. It appears they just "flipped" the long counter piece and ogeed the wrong edge.

I also went during fabrication and took photos of them working on our island top (they called to invite me, as I told them I wanted some since I scrapbook. They weren't trying to hide a mismatched stone from me that day. They showed me all of our pieces, and with pride. They looked great). Of course, I did not ask them to lay out all of my touching slabs so I could see if they all matched up. That is the only mistake. Human error. The wrong end of the slab was apparently pieced near my sink instead of at the end of the long counter.

I presumed they would be careful enough to finish the proper edge. Could have happened even if I had tagged my slabs. I imagine I am not the first person that has had this "mistake" occur on their countertops.

They are willing to correct the mistake. They agree it is a mismatch and does not look good/right. My question was in wanting to be fair to them and if I should allow "polishing" and whatnot to make it match, or if it was better to just ask for new slab(s). Is there something else I should have done? Why do I need to have tagged my slabs for this not to have happened? The stone is the same stone I saw in their wherehouse. Maybe I'm not explaining myself well. :o~

Guess someone made a mistake. I can accept that. I just needed to know the fair thing to do to get it fixed. They are willing to fix it. I didn't want to ask for new slab/slabs if polishing and grinding to remove the "resin" and get them to match is a standard thing. I've never heard of that, which is why I love GW!!

I'll be asking them to replace one or both slabs.... whatever it takes to get that long counter to be seamless match. I forgot today was Pres. day so I'll be calling in the morning. :o)

Thanks everyone. :O)

I don't know if it's too late, but I would allow them to do whatever they want to try and fix it, as long as it was clear that *I* had last right of refusal. Basically, they do whatever it takes until you're happy. I understand them wanting to try this way first, and I'd happily let them try because it might work, then everyone is happy. But as others have said, I'd want to be sure that when they're done grinding, if I'm still not happy, they will be willing to take "the next step", and continue taking it until I'm happy.

If the mis-matched slab can be used in your breakfast room (as you suggested in your second message) then you're giving them a great opportunity to both make you happy and not wind up wasting a big piece of granite.

I'd at least make that suggestion to them before they do any "grinding down" which might make it more difficult to later on find a piece of granite to match the part of the counter-top that you like. It would be awful (both for you and the granite supplier) if they wound up having to take ALL of the granite out and start over with not 1 but 3 new slabs.

totallyblessed, what ended up happening with your granite countertops? We chose Copper Canyon as well, if you have finished photos, I would love to see them. TY JoAnn

This same thing happened to me today. How did yours turn out? This has to be a common problem.

Toledo, did you solve your problem?
JoAnn