that is awful! I read somewhere that you can leave a note on you door refusing the shipment. It made me think of you. I hope they do not get there. This is insane. You need to go to the BBB.

I will not be ordering from them either even though I order from them regularly because of stories like yours. I have read them to many times since the change over.

Call your credit card company and tell them there is a problem and you want to dispute the charges. They should take the charge off your card. Then leave a note or call the shipper (I think they use USPS) and let them know you refuse delivery on anything from JP.

It's very sad. They were so great to me last year.

Yup.
Listen to Athena.
Call the credit card company.
Tell them the merchandise was not shipped as promised, and it is now too late to plant if it did come.
Tell them you wish to cancel the charge.

Athena -- this is NOT the same company you've dealt with in the past.
The new owners are quickly displaying their true colors.
It would be best to avoid them.

If I desperately wanted a J&P rose, I would buy it in a container, from a nursery.

Jeri

Time to call your credit card company, as Jeri said.

Sad to say but J&P is going to have to prove themselves or they go on the "Hell NO" list.

I didn't order with a credit card but with my bank card, however I did call them and they said I can dispute any charges. I was hoping that I could cancel it from my end but I can't. J&P says they will refund my shipping charges if I refuse the order but I can't trust them. It's not a lot of money, but it's the principle of the the thing. I shouldn't be put through this placing an order. They are no longer an ethical company.

I read some place that J&P was originally owned by Harry & David of fruit fame. Maybe we could complain to them about selling us down the river.

So, when they come, refuse to accept delivery. When they ask about it, tell them you want a refund, and failing that tell them they'll hear from your lawyer. In future, forget J&P. There are others who will do much better by you. Once people start to treat J&P the way they have been treated and bad news travels fast, they will either have to clean up their act or fold their tents. If an entity is in business to make money, they have to satisfy the public or they won't be in business any more. It's that simple.

Having had a couple failures in a May shipment, I have made endless phone calls to J&P, consuming considerable time, to try and get a credit. I cannot get into the website for the order information and neither can they! They say that the information on the order was never forwarded from the "old" J&P customer service. I can't get them to send me a password or activate the web account there, so it's all in limbo. I just sent them a snail mail today, to SC, in hopes of getting it resolved, but I'm not hopeful and expect to go to my card carrier as well.

Too bad, because the fall catalog with the new for 2009 roses arrived over the weekend too!

Regards,
Bob

> > they said I can dispute any charges.

*** Then, do so.
If so-called J&P ships merchandise after that, it's their problem.
After that, vote with your pocketbook, and avoid J&P roses.
Or, if you must have a J&P rose, buy it locally.

And don't order from them again.
It can't be worth the grief.

Jeri

It isn't all bad that they didn't ship. The two bushes they sent to me were in awful shape. One of the bushes had only one cane!!! I had to cut all four canes on the other bush almost to the graft.

I will never order from them again. Never!

Kay

Definitely make a BIG noise with BBB and don't forget Garden Watchdog on Dave's Garden. You can read reviews there but to post you need to join (it's free). Some vendors even visit there to see what people say about them. (I doubt J&P would now since it seems they don't give a rat's a** anyway). A lot of people do visit that site to decide who to order from and who to stay away from.

Here is a link that might be useful: Garden Watchdog

I got a confirmation email from the BBB and called J&P again. I wanted to make sure of my order number and order date. I was told this time that THEY ARE NOT SHIPPING UNTIL SPRING! And NO -- they still will NOT cancel my order!

I thanked her politely and told her to pass along the message that I had reported them to the BBB. She didn't seem distressed by this, but then she's only a wage slave.

I will get a post up on Garden Watchdog as soon as I can get it to remember me. I forgot my password, I think. Thanks, Triple B, I'd forgotten about them.

Big tip: NEVER ORDER FROM J&P!!!!

THEY ARE NOT SHIPPING UNTIL SPRING!

*** Spring? As in, Spring 2009????
Oh, so they keep YOUR money to use for a year, gaining interest somewhere,
without the trouble and expense of having to ship any product.
Sweeeeet.
I would immediately request that your credit card company begin whatever they need to do
to recover your money.
The fact that they have not shipped, and don't intend to ship any time soon, should be sufficient.

If the credit card company can't deal with THAT, they're saying that they are not protecting you.
I'd consider changing to another company.
They don't want to lose customers, so that should do the trick.

Jeri

Yes, and if the person you initially talk to can't resolve the issue, ask to speak to a supervisor. And keep going until you get satisfaction.

I will get a post up on Garden Watchdog as soon as I can get it to remember me. I forgot my password, I think.

* * *
I remember my password but THEY don't recognize my email address. DUH>