I have no idea where emails to 'gardenweb_user@gardenweb.com' go, but when you get an email like that from someone, it is because they have chosen a particular setting in their profile that prevents their address from being visible. Any email sent from GW, from that member, will have that 'cannot reply' bit. Even emails that are a result of ticking the 'click here if you would like copies' box will be 'cannot reply' kind of messsages. You can't do anything about that. You have to ask them to send an email from their mail program (not from GW) to be able to reply to them. You can still sort of email them back though - you just have to go about it the long way. The GW name of the person that sent it should still be visable before the gardenweb_user bit. You can either find a GW post by them and click on their "my page" link and send them an email from there, or you can do a search for the GW member on the 'Member search' page (click on 'Member Pages' in the 'community' section at the very bottom of the main GW page). BP

Glad you're back! I lost my laptop a few weeks before Christmas. I removed my hard drive and place it in an external case to transfer all of my photos and files over to my Mac. My operating system boot tracks were damaged and the PC wouldn't boot on that disk anymore. Not that unusual after so many MS patches to the OS. I went with a Mac this time. Love it! If your hard drive on your old laptop hasn't been reformatted, it may be possible to still recover your files. I suppose you tried to get someone locally to help you with that? Cameron

I did what you said,the only glitch was that there was nothing in my recycle bin when I went to empty it. Is that OK. Here is the new log. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:38 PM, on 11/9/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\WINDOWS\anvshell.exe C:\Program Files\Analog Devices\SoundMAX\Smax4.exe C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Logitech\SetPoint\KEM.exe C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\asuskbservice.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ig?hl=en R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: HP Print Enhancer - (0347C33E-8762-4905-BF09-768834316C61) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: SSVHelper Class - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll O2 - BHO: Google Dictionary Compression sdch - (C84D72FE-E17D-4195-BB24-76C02E2E7C4E) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: HP Smart BHO Class - (FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Google Toolbar - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKLM\..\Run: [anvshell] anvshell.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre6\bin\jp2iexp.dll O9 - Extra button: HP Smart Select - (DDE87865-83C5-48c4-8357-2F5B1AA84522) - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144259972678 O16 - DPF: (6E5E167B-1566-4316-B27F-0DDAB3484CF7) (Image Uploader Control) - http://pix.futureshop.ca/en/ImageUploader4.cab O16 - DPF: (6F15128C-E66A-490C-B848-5000B5ABEEAC) (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab O16 - DPF: (6F750203-1362-4815-A476-88533DE61D0C) (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab O16 - DPF: (917623D1-D8E5-11D2-BE8B-00104B06BDE3) (CamImage Class) - http://paris.ville.orange.fr/CO/activex/AxisCamControl.cab O16 - DPF: (BCBC9371-595D-11D4-A96D-00105A1CEF6C) (View22RTE Class) - http://onlinedesigner.hgtv.com/images/app/view22rte.cab O16 - DPF: (D57262F5-9637-4E67-BC59-88C53EA76FC3) (ULcontrol Control) - http://pix.futureshop.ca/en/ulcontrolxp.cab O16 - DPF: (EFD1E13D-1CB3-4545-B754-CA410FE7734F) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v3_002/PhotoCenter_ActiveX_Control.cab O16 - DPF: (F127B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://walmartqb.pnimedia.com/upload/activex/v2_009/PCAXSetupv2.0.0.9.cab? O16 - DPF: (F137B9BA-89EA-4B04-9C67-2074A9DF61FD) (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0010/PCAXSetupv2.0.0.10.cab? O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASUSKeyboardService - ASUSTeK COMPUTER INC. - C:\WINDOWS\asuskbservice.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Google Update Service (gupdate1c99691c3ac98a4) (gupdate1c99691c3ac98a4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: %NVSVC.name% (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe -- End of file - 9578 bytes

Go to 1) Your Houzz in the upper right corner of your screen 2) edit your profile in the upper right 3a) under Profile Information I have for my First name (publicly displayed): NHBabs 3b) under Profile Information I have for my Last name (publicly displayed): z4b-5a NH Kind of silly to have to do that, but I guess if this forum's main thrust in the past has been the inside of one's home, the zone didn't matter. I hope that they add this option to the publicly visible information requested when one registers since otherwise we will have to prompt about always having one's zone and location information visible to all newbies.