grocery shopping yah or nay
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Electrolux French Door Fridge...yay or nay?!?!
Comments (97)Hi... . Sorry for the length, but if you are considering an Electrolux purchase, I hope you take the time to read this. Let me start by saying I don't usually write detailed posts/reviews. I generally leave a comment if I really LOVE a product, but I have to be pushed beyond reason to leave a negative comment. Having said, that, we built a new home in 2010, and I pestered my husband to spend the extra cash to get the entire suite of Electrolux appliances. When we built our first home, about 12 years ago, we purchased the Frigidaire Gallery series. He wanted to stick with that brand, as they were rock solid appliances, and we had no issues with them at all. How I wish I had listened to him. I will start with the double wall oven. I was using the top oven only from September of 2010 to Thanksgiving (no particular reason, I just didn't cook any big dinners) and I thought it was awfully noisy. There was a loud convection sound that never went away, even when the oven reached the set temperature. I just figured...OK its loud, but I'll have to live with it. I wasn't about to rip out a newly installed oven because it was noisy. Plus I absolutely LOVED those easy glide racks! I did expect an adjustment period, so when I burned the first few things, I sort of wrote it off as an oops...maybe this oven just cooks faster than my old one. After burning EVERY dish I made, I stuck 3 different thermometers in there and found it was 30-50 degrees above the set temp. And still extremely loud. So when I finally got around to using the lower oven, I found that after reaching proper temperature, the sound went off. And the thermometer that I put in the lower oven was pretty close to the set temperature. Apparently, the top oven has been stuck in the convection mode since day one...which explains why it is so loud. By this time, all of the racks had lost their nice smooth coat (I assume from cooking constantly in convection) and that lovely smooth glide feature (that partially sold me on the oven) were shot...completely shot. The bearings don't work and I actually have to tug, side to side, to get the racks out. I asked for new racks in addition to whatever repairs were necessary. The bottom oven racks were still OK. The cook top: We have the 36" hybrid cook top, and after a few months, it would suddenly stop working, flashing an F error code. If I let is sit for anywhere from a few hours to a day, it would start working again. But I never know when it will simply shut down. That puts a serious hamper on cooking on the holidays. I called the company, and was told that code indicated an internal problem with the "mother board", and that it would need to be replaced. The refrigerator (while it is nice and roomy) has not made ice after the first 8 months, and the water has never come out cold. It's barely room temperature. The handles on the drawers in the freezer have fallen off, and the draws frequently get stuck. My freezer is spotless...nothing to gum up the glides. Several of the small plastic shelf brackets have snapped off. The final straw? This morning, the microwave, one of only two only appliances that I have not yet had a problem with, just quit all together. I checked the breaker, and the outlet. No problems there. Just dead. I have had two separate electricians here to make sure the wiring was not faulty, given all of the issues, and the wiring is fine. The microwave stove and oven are all on dedicated circuits. Now we get to the so called "Electrolux "Support". I called to report the problems. I won't include the microwave, as it is outside the "warranty" period, but it's still only a year and a half old. The dishwasher is insanely quiet and still working well, so no complaints about that one item. I called to report the problems with the refrigerator, cook top and oven when they were maybe 9 or 10 months old. At that point the cook top was not working at all. They said they would send one person each for each appliance. Now, being a working mom, I can't take three days off to wait for three separate servicemen. That was ridiculous. So, after several more phone calls, they found someone nearby, and claimed he would be out with two weeks. Two weeks? Without a stove? That is really a long time to wait with 2 kids under the age of 6. But I didn't really have any say in the matter, and no amount of begging and pleading on my part helped. Of course, no one called or showed up. About 6 calls and 3 months later, an authorized serviceman from All American Appliance, out of Monroe, CT arrived. He looked at each appliance and determined that cook top and the oven needed new computers, and he was going to order some parts for the fridge. He claimed it could take two weeks for the parts to arrive. I waited three, figuring he must be busy. I called his office about 4 times over the next week. Only after I called Electrolux did he finally return my call. He was very apologetic and basically said my order had "slipped through the cracks", and he had forgotten to place it all together. I was frustrated, but mistakes happen, and I tend to be pretty easy going and patient. So I agreed to wait for the parts and his call. He claimed he was going to order my parts and he would be back to our house in two or three weeks. Again, a month later, I called the office several times. The woman at the office remembered me, and told me she was doing to give Dave a call, as he was not in the office. I waited a few days and called her back. She claimed she had no record of his visit, and he didn't remember ever coming here. Turns out the service man "Dave" that had come out initially is the owner of the company. No order, no parts, she has suddenly never heard of me. I called Electrolux, absolutely fuming at this point. They said they were having difficulty finding someone authorized in my area. I filed a report with Electrolux about the "authorized" repair company that had been giving me the run around. Basically, they don't want to bothered repairing the appliances, and I told Electrolux as much. I refused to waste any more time with this guy Dave from All American. I asked that Electrolux find a reputable repair man and get this taken care of. I told the rep that I have had to buy a rice cooker, and one of those plug-in cook tops to make meals when I have a $2000 cook-top sitting there, useless! It's been over a year now that I have been trying to get these issues resolved. Then, the Electrolux rep told me that, since it has been more than a year, the warranty has expired. WHAT???? I just about lost it right there, but I calmly and firmly explained that No, I initiated a service claim well within the warranty period, and due to the incompetence of both the repair company and Electrolux, I have been waiting for repairs for more than a year. They retracted that statement pretty quickly, and said they would get a different company to come out. Electrolux called a few days later with another company. A new rep left the name and number of All American Appliance!!! I'm not sure what I am going to do now. I most definitely am NOT calling All American Appliance again, so I can waste another 9 months??? The idea of having to get an attorney to get new appliances just makes me feel...tired. I could send this post to the CEO, but really, is he going to care? I'm just one person. I'm a nurse, so customer satisfaction is my number one priority, even though it's not likely I will ever see the same patient again. They should take note. I would love any suggestions/ideas on what I should do next. If 30+ hours of phone calls (and I'm not kidding) haven't resolved it, should I resign myself to getting an attorney? I don't have another ten grand to shell out to replace all of my appliances...and now that I have taken the time to write this post, I have a good mind to copy and post it everywhere I can think of!...See MoreAre you a lucky person?
Comments (16)Yes, my dear Goldie, you are lucky, but even if no one had turned in your backpack, purse, or blackberry, you'd still be lucky! Our thoughts really dictate how we see our lives, not our circumstances. You are a person who would find the good in whatever situation you found yourself in, & perceive yourself as "lucky." If you lost $300.00, well someone needed it more than you, how nice. If your blackberry went poof, well, maybe you were spending too much time on that thing anyway. If we trust that we live in a benevolent universe, we can trust that all is put in our way for the best. God, the universe, life, will give us what we need. But, Can we trust that reality is really unfolding in our best interest? If we can, we see ourselves as "lucky." We love life, ourselves & others however that shows up. Someone in my life pointed out the other day how a mutual friend just had a baby (lucky!) & how my sister had just been diagnosed with cancer (unlucky!) She put it in those terms pretty directly. Well, that's not how I see it. When my sister was found to have a malignant brain tumor 3 yrs. ago, she quit smoking. I never, ever thought that would happen! Never! She recovered from the cancer, & has never smoked again. Was it lucky that the cancer came afterall? In a sense, I believe it was. As you know, she now has lung cancer & breast cancer. Well, I believe that there are gifts here too, some that I already see, others that we have yet to find. God is present in this too. Already, I have felt the uplifting prayers of those here at GW. What a blessing. No matter how "unlucky" a circumstance may seem, there are gifts of gold to be mined from it. We always have the choice to see how lucky we are if we question the thoughts that tell us we are not. My dh shared this ancient Chinese proverb with me years ago. I love of its wisdom & it speaks beautifully to your query. Here is a link that might be useful: Are you lucky?...See MoreTips for helping DH do the grocery shopping?
Comments (24)I am a grad student and I just had a baby. My DH has had to do more of the grocery shopping since I started school. He also does more of the cooking now. I also find cooking a good way to de-stress, but it's just not always possible while you're in school. One of my classmates managed to continue her tradition of cooking on Sundays for the entire week, but she is single, no children. Even then, she wasn't able to do so during finals and midterms. I second (third? fourth?) the idea of taking him with you. Also, he's going to bring home some stuff you don't like, and you'll just have to roll with it or give it away. (I have had a lot of success foisting the unwanted items on babysitters to take home.) At first, he won't always get what you want, but you won't starve and as he inevitably cooks more, he'll start to figure it out on his own what's good and what's not. Also, he'll probably bring home things you wouldn't have purchased and you'll end up with surprising new favorites. In addition to taking him to the store with you and writing detailed lists, which I endorse (my lists include things like "bell peppers, yellow or red, 2 or 3 total" and "corn, frozen or whole kernel in a can, not cream style" or "Enfamil baby formula, make sure it isn't soy"), I would recommend getting Rachel Ray's magazine or one of her cookbooks and let him find a couple recipes he'd like to make. I assume from your post that your DH doesn't cook much now. RR's books are GREAT for beginners and the magazine and most of her books include shopping lists for basics and for specific menus. Then he can choose what he'd like to cook and he can shop for the ingredients. Knowing what the end product will be helps shopping accuracy. Also, if you don't already do this, put a magnetic notepad on the refrigerator and tell everyone in the house to make a note on it when things like toilet paper, shampoo, and milk run low. You may also want to rip the labels off of items that you must have a certain type of (like tampons, shampoo, etc.) and clip them to the list. Also, LOL Lars re: your sister. (My aunt; Lars is my uncle.) I also hate shopping with her. But don't be fooled: she's persnickety, too. When I lived with her in college, she got upset if I bought the wrong brand of dish washing liquid. And we finally had to just agree to have two brands of toilet paper in the house; neither one of us would budge on that one. :^)...See MorePoll: Celeb names on products yay or nay?
Comments (45)Luckygal, branding has been around for a very long time. For example: Vernon and Irene Castle slapped their names on everything and anything you can imagine and stuff that you can't from candy to cigars, shoes, records etc. This was back in 1912. They were the pair that put ballroom dancing on the map and made it extremely popular. Irene set many fashions trends in her day including the incredibly ugly but very popular stove top hat and was one of the first to bob her hair setting off a new look for hair in the 1920's flapper. They owned nightclubs and dance studios. The Fred Astaire and Ginger Rodgers dancing that we all recall fondly in their old movies was based on Vernon and Irene's innovations in dance. My kids (aged 30 and 26) are not swayed by such nonsense and neither are their friends. I think there has always been (and always will be) people who feel safer purchasing something endorsed by a "name" and others who look for quality, value and style. Sky Here is a link that might be useful: wiki Vernon and Irene Castle...See More- last monthlast modified: last monthhobbitmom thanked carolb_w_fl_coastal_9/10
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