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feyenoord47

Grace Rose Farm

Dutch In_MN
last year

Well, this morning I got an e-mail from GRF saying that "Plum Perfect" and "State Of Grace" were not up to par for them to send them. It sucks and of course they were two of my favorites, but it was fine since I have too many roses anyway :). A few minutes later I received a gift card for $220.00 since they could not send me the roses, so they gave me (twice) the price I paid and some for the shipping costs. That's amazing, I have never experienced customer service like this before, of course I expected to be refunded or offered an alternative but to pay me back twice the price I paid is amazing.

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