None of my replacement pieces were replaced so quickly. Not even a piece of scribe that I am still waiting for. The damaged sink cabinet took two months to be replaced. The "wood-mode" errors on the washer-dryer cabinet took two months. The fridge panels, they are not replaced yet. We've been without panels for months. I've been told that there are delays because of Wood-Mode factory shut-downs due to the slow economy and a variety of other excuses. Can't believe that Wood-Mode let these people deal their products. Thank you for telling me that fridge panels might be as high as 2 k.

I have the exact same problem - and I have been going back and forth with sub zero customer service for months. They do their best like help find a tech and give a small manufacturer credit for the service call (though I still pay the lions share). They try to stand behind their products but it’s a C at best. Caveat being that I suspect a lot of it is in installers and dealers fault for which sub-zero can’t necessarily take all the blame. But honestly at the end of the day; I’m stuck with a 5500 unit that has now had a few expensive $$ service calls which can be heard throughout an open plan house AND even from outside the front door. The techs always say the same thing when they come to the house - that’s how it’s supposed to sound. I get between 52-58db at 10‘ distance from the unit. I have 2 friends with these units and they are silent so I guess I got unlucky - just wish sub zero would even sell me one at their cost - I’d pay for the install. I’d say buyer beware/find a really good dealer before taking the plunge. My sub zero fridge is silent (though has trouble with the air filter system) and my wolf stove’s control module failed after about 150 uses. So I haven’t had great luck with them.

Can you post what you're using on the cabinets please? One of the advantages of longer handles is that they are comfortable for different height people and kids.

We had the opposite experience. Looked at the Miele in the store, and couldn't figure out how the interior organization would work for us. But really liked the SubZero. So, that's what we got (BI-36R/O-RH). Couldn't be happier. It is so easy to keep it well-organized. And it's amazing how well it keeps things fresh. I don't know what the secret sauce is. But food items in our SubZero definitely stay fresh for much longer than in other brands. I was recently travelling for four weeks, and when I came back, items that I had forgotten to remove from the fridge before the trip were still perfectly good. That was quite unexpected. Having said that, both Miele and SubZero are generally considered excellent brands. If you prefer some of the details on the Miele, you are unlikely to make a mistake if you buy that brand instead.