Locked Out, Wrong Pin

dcarch7 d c f l a s h 7 @ y a h o o . c o m

3 years ago

I bought a new Lenovo Laptop recently with Windows 10. I went thru all the setup steps to get the lap top going and it has been fine. I don't use that laptop much. It's mostly for traveling use.

A few days ago I got a new router for my home internet. So I needed to reset all computers and cell phones with the new router's password. All was fine until I got to the new laptop. I FORGOT the pin to enter. I tried and tried to remember what pin I had entered. The laptop finally told me I could go to the internet Microsoft account to get things worked out. Well, I couldn't do that because that laptop's internet had not been reset to the new router. So I am totally stuck.

So, after you told me that I am the only stupid guy on earth not to have safe kept the pin someplace, can you help me so I don't have to hammer that laptop?

Thanks in advance.

dcarch

Featured Answer

Elmer J Fudd

3 years ago

A router's access password (and password used for the Wifi signal, which is something different) can always be changed. It's a simple process, requiring only to connect using a browser to the router itself. Most routers have the network address 192.168.1.1. The user manual will say what the default initial username and password begin as when shipped from the factory, before any owner changes are made to either.

I have no suggestion about PC access, other than to observe that I thought all new PC hardware came with WIndows 11 and not Windows 10 as mentioned above. Contact Lenovo.

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Comments (10)

dadoes
3 years ago
An easier route would been to program the new router with the same WiFi network names and passwords as was on the old router.
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked dadoes
dcarch7 d c f l a s h 7 @ y a h o o . c o m
Original Author
3 years ago
That will not work. The old router has been returned to Verizon, and the new router is firmware pre-programed and cannot be re-programed to have the old password. In addition, the locked out laptop is not showing the link to Microsoft, it's only asking for "challenge phrase". Even if the link to Microsoft was there, it will not connect to the new router anyway.

Thank you very much for your suggestion just the same!

dcarch
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dadoes
3 years ago
dcarch7,

Could be possible a modem/router provided by your ISP is locked against the customer getting access to the programming, but that seems unusual, and unfortunate, being that it forces the customer to reprogram all their WiFi devices to new parameters. Does Verizon not allow customers to provide their own modem/router?

A friend is on T-Mobile wireless 5G Internet. They supply the modem/router, sent to him via FedEx or UPS (whichever was it). He called me to do the install. The setup procedure prompts the customer to change the default Admin password, and also allows setting the WiFi credentials to whatever is desired. His modem/router box went bad, T-Mobile sent a new one and it went through the same setup procedure so I set the same WiFi parameters, no need to change his computer, phone, and FireTV.

The ISP (local/private teleco) my parents used provides the modem/router (they don't allow customers to supply a modem/router, probably because of the revenue stream from a monthly modem rental charge). It was replaced at one point, with the same WiFi parameters on it so nothing had to be changed on their personal devices.

My cable ISP has a request process on their website portal to change the WiFi password if they supply the modem/router ... but they also allow customers to supply their own modem/router, which I do to avoid the monthly rental charge.
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked dadoes
dcarch7 d c f l a s h 7 @ y a h o o . c o m
Original Author
3 years ago
The new Verizon router has password printer on the router box. The instructions for installation says nothing about re-programing the password.

I got the laptop with Windows 10 because I have read that 11 has bugs yet to be worked out.

I am going to try a different way to get back to the laptop. I will report result.

Thanks again to all.

dcarch
dadoes
3 years ago
The friend's T-Mobile modem/router also has the default admin password, WiFi network name and password on labels affixed to the unit ... but the installation routine strongly advised to change them.

Have you tried accessing the router via the IP address referenced above, or searched the brand/model for instructions?
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked dadoes
User
3 years ago
last modified: 3 years ago
The trouble may not be with your router or involve a password. Read the "Know Issues" section for Win 10/11 22H2 update #22621.378. Your Lenovo equipment may say Win 10 but may have included this update. I have a Lenovo PC and it does independent "things" from time-to-time. In any case...if this update has been installed and is perhaps causing your problem...Win offers a solution at the end of the section.
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked User
dadoes
3 years ago
There are utilities available to reset (or remove) a forgotten Windows password, although a PIN may be a different situation. The potential glitch with a password reset is that files, if any, encrypted by the Windows OS will be inaccessible, encryption is tied to the original password. (Most home users [non-corporate] don't use file encryption.) I have an old such utitlity that I've used a few times to access computers that were given to me.

If nothing else, perhaps you can access a System Restore process at boot-time to roll it back to factory condition for a fresh start?
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked dadoes
Elmer J Fudd
3 years ago
" The instructions for installation says nothing about re-programing the password. "

In case you find yourself talking to tech support, I'd suggest not using the phrase "re-programming", because that's not what's involved. When you replace an existing password with another, what's being done is "changing" the password or "changing" the setting.
dcarch7 d c f l a s h 7 @ y a h o o . c o m thanked Elmer J Fudd
dcarch7 d c f l a s h 7 @ y a h o o . c o m
Original Author
3 years ago
So I went to the Recovery screen, "See Advanced Repair Options"

I have the 3 options:

1. Continue Exist And Continue to Windows 11 (actually, I have Windows 10)

2, Use a Device

3. Troubleshoot - Reset Your PC or See Advanced Options.

I clicked #3.

Two options

1. Keep My Files -Remove Apps And Settings, But Keep Your Personal Files.

2. Remove Everything -Remove All Your Personal Files, Apps And Settings.

I will clicked #1 .- Not sure what next. Will report back

dcarch

Locked Out, Wrong Pin

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