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Locked IN! How to fix Anderson Hinged Patio Door Lock?

11 years ago


First, apologies for posting to a windows forum; but there is no door forum, so I'm hoping there will be some Anderson experts here who can help.

We have a set of Anderson Hinged Patio doors. Both open. For latching, one is "passive" and the other is "active." To lock the doors, you pull up on the passive door handle, then pull up on the active door handle, then you can turn the latch for the deadbolt.

Last night, however, DH did something that ended up with the active handle in the up position which has rendered the door completely locked (we cannot open it) -- even though we can turn the deadbolt latch to slide the deadbolt back. We cannot, however, get the handle to move down -- and so the door will not open.

Of course, it's Sunday, and the Anderson help line is not operative. I've downloaded the hardware installation and replacement guides, but they both assume you can open the door.

Of course, this is the primary door that we use to get from the house to the back yard.

Any thoughts on how to fix this?

Thanks very much in advance.

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