Your being fed a bunch of bull!! If the flooring read 27% you would see visable standing water on it. When oak gets to 24% it is totally saturated and cannot hold anymore water!!!! Delamination is a manufacturing defect. No if's, and's, or but's about it!!! Here is the standard. Nothing inside your home, besides a flood completely submerging the flooring, will come close to the failure test. The American National Standard for Engineered Wood Flooring, ANSI/HPVA EF 2002 3.5 Bond Line All adjacent surfaces of each ply shall be uniformly and securely bonded. The flooring shall conform to the requirements of the bond test described in 4.2 3.7 Construction The flooring pieces shall be of balanced construction, which means that they are free from warp or twist to the extent that they do not interfere with the installation or negatively affect the intended use of the product. The purpose of this requirement is to provide a product which will perform satisfactorily over the typical range of humidity and temperature in an indoor environment, when installed according to the instructions of the manufacturer. Any construction with an even or odd number of plies, and any combination of thicknesses and shrinkage characteristics that meets the requirement for balanced construction is permitted. No two adjacent plies shall have coinciding openings greater than 12.7 mm (1/2 inch) 4.2 Bond Line Test Two test specimens, 50.8 mm (2 inches) wide by 127 mm (5 inches) along the grain, shall be cut from each flooring sample tested. The specimens shall be cut from opposite sides of the flooring after all tongue and groove portions have been removed. The specimens shall be submerged in water at 24 C+-3C (75 F +-5F) for 4 hours, and then dried at a temperature between 49 and 52 C (120 and 125 F) for 19 hours, with sufficient air circulation to lower the moisture content (based on oven-dry weight) of the specimens to a maximum of 8 percent. This cycle shall be repeated until all specimens fail or until thr ee cycles have been completed, whichever occurs first. The flooring shall be considered as failing when any single delamination between two plies of either specimen is greater than 50.8 mm (2 inches) in continuous length, over 6.4 mm (1/4 inch) in depth at any pint, and 0.08 mm (.003 inch) in width as determined by a feeler gauge 0.08 mm (0.003 inches) thick and 12.7 mm (1/2 inch) wide. Specimens shall be examined for delamination at the end of each cycle. Delamination due to tape at joints or inner plies or defects allowed by the grade shall be disregarded. For performing the bond line test, the flooring samples shall be selected in multiples of ten in order to provide for a sufficient number of specimens (two specimens per sample) to which the acceptance levels are applied. Ninety-five percent of test specimens shall pass the first cycle, and eighty- five percent of test specimens shall pass the third cycle.

We purchased a home in 2016 with approximately 3000sqft of Earthwerks EPX 501, Express Hickory Kona. The finish starting coming off in random places throughout the house a few years later. I've been attempting to get some resolution with the Parent Company, Swiff-Train for two years. The sent out an "Independent Inspector" to inspect my claims. They then went dark on me and I just recently was able to get someone to return my calls and reopen our claim. I finally received a copy of the biased inspection that was seemed more focused on my furniture not having felt pads than the actual finish that is degrading. I've filed a complaint with the BBB, Texas AG, US Consumer Protection Agency, and more to come. Did I mention I have 3000sqft of this junk in my house? I'm not done with this company. They told me I was the only one that theyve recieved complaints about this flooring. I wasnt until I started emailing the CEO of Swiff-Train that I actually got a response. I encourage anyone with this flooring to do the same. I know I'm not the only person that is tired of companies not standing behind their products and giving customers the runaround to avoid responsibility.

Is anyone here familiar with Southern Traditions engineered wood flooring? Our flooring search is moving towards a pre-finished engineered because the solid wood we were thinkig of is just getting too complicated -- at least twice the cost and lots of time out of the house for finishing, plus it's a wood folks here are not familiar with and might not install for us. So enter pre-finished engineered wood flooring. One of the floors I was looking at on my last trip was a Shaw floor (can't remember which one) and a couple of others were made by Southern Traditions. That appears to be a regional thing -- Texas and the Gulf Coast states. I've searched and gotten no hits here, but I wonder if anyone is familiar with Southern Traditions or has had any experience with them. Does anyone know if they are an independent company or something made by a larger company I might be more familiar with? Would appreciate any insights or info. Thanks.

I would not be happy with that install it is definitely a "C" grade install visually. This of course leads to the inevitable if they think this is ok what prep work was done? What prep work did you pay for? How flat is the concrete? How was the concrete sealed? What is under the flooring before the concrete?