Sounds like you haven't found/talked to the people who have the ability to find/fix the glitch. Is it possible you are the only one with this issue? Doubtful..but if you are then ya they aren't going to work too hard to figure this out. Sorry but this is where we are at. Customer service is a thing of the past, when we had enough workers to give this task.

Well, as I said, the store employee I spoke with was having the same problem, so if there are two of us there likely are plenty more.

You can always close that account out and get a new card.

Lacey - maybe it's worth your time to stop at the manager's desk again. If the manager isn't available then leave your number and request a phone call. Mention that his assistant has the same problem and that you've called customer service and ask that your problem be escalated. Hopefully the manager can make some progress for you.

laceyvail, have you tried the customer service number raee_gw gave ? It sounds like if you call that number and ask to have your coupons sent by mail it may work. I agree that the quality of meats and fresh foods at Kroger has gone down. What bothers me how much prices have gone up there. I know they've gone up everywhere, but Kroger is charging more for some items that other stores haven't raised the price on. What's up with that ?

My coupons have always come by mail. I have no online acct with Kroger and have never used digital coupons, so there is no point in requesting that they now come by mail. Changing to a new card would simply mean I start at zero for the recording of my buying habits. Also, from previous experience in talking the store manager about issues, managers/local stores have no phone numbers, no way of reaching anyone who can do anything and they always tell me to call the customer service number on my card. The employee I spoke with has been with Kroger for many years and she had no recourse to contact info that would have resolved her issue.

We did decide to call the state Better Business Bureau, though that too is unlikely to help. But we both felt that Kroger's refusal to recognize or make amends was unethical behavior since we were "punished" for a computer glitch on their computer and they made no effort whatsoever to do anything about it.

I don't understand why you thing the BBB would help with a missing coupon issue. It's a perk offered, but not guaranteed; they are not cheating you! I understand that you depend on them, but it seems from what you are writing that you see this as an unsolvable problem - no suggestions that have been made will work it seems. It's awful to not have other options when you are unhappy with a store.
Digital coupons won't work for you?

I just tried the number raee gave and it takes you to the same menu that the number on the back of the card does. It's quite tricky to get beyond the canned responses and even get a human being. After getting 3 levels in, I didn't bother to try to figure out yet again how to get a human being.

I really don't want digital coupons. I don't like the computer enough to have yet one more dealing with it.

Do you have a smartphone though? I think they want everyone to have things on their phones these days. You don't have to have a computer/PC.

No, I don't have a cell phone, smart or dumb, and am very unlikely to get one. They don't work where I live and I can't afford both phones. Monday I will phone the corporate headquarters 1-513-762-4000.

@laceyvail 6A, WV, change really can be good, and easier then you think.

You won’t understand the ease of digital coupons unless you try them. But if you are set on not trying why not contact Kroger through their easy to use customer service website?

The computer and all that is offered on the internet can work to your advantage.

Here’s the link to Kroger’s customer Service. Write them or ’chat’ with a rep. Maybe you can get the help you need here. Good luck.

https://www.kroger.com/hc/help/contact-us

@gardengal48 (PNW Z8/9)...The Saturday Sampler @ Safeway TODAY/01-22-2022 is O Organics popcorn....FREE!

laceyvail, you don't like computers and yet here you are visiting this website, and I'm sure this isn't the only one you visit.

If you want more coupons go to kroger.com and set up an account. It's very simple and I think you will enjoy "clipping" coupons and adding them to your loyalty card. I think if you really want more coupons you will do that. Here, we have weekly deals that you can only get by using a digital coupon. You don't have to like computers to do this one simple thing.

I just don't know what else we can do to help you.

nicole, I believe that feature is regional in nature. To my knowledge it is NOT available here and I have never seen or heard of it advertised in local stores. The only reference I could find to it was from Colorado based websites.

And I think it unfair to chastise laceyvail for not having a cell/smart phone (especially given she lives in a rather remote area) or to avail herself of computerized grocery store apps just to take advantage of coupons that formerly used to be offered by mail rather than digitally. Not everyone wants or needs to be tied in electronically to every facet of life. To many of us, it just adds another layer of unnecessary complications.

I would just get a new card, but that's me. Wal-mart on-line grocery shopping won't allow me to change my email address. Really stupid. I tried calling and speaking to a customer service person, but they said there is no way to do it other than close my current account and open a new one. I would've had to then pay again for delivery service for the year, losing money. So, all the e-mails they may be sending me I never see. I didn't get mad at the person on the phone, not his fault. I've been screamed at so many times in my nursing career for things not my fault that I try to be nice to anyone working in the public/phone service as I can. It's so much worse now that I work on the phone. I guess they think it's okay to scream and cuss out someone over the phone. Funny how they always wait till they know the pharmacy or whatever clinic they're trying to reach is closed to do that. Then will call again to scream and cuss at one of my coworkers. I guess it makes them feel better.

Wal-mart has really messed up my last few orders so not sure I'm going to get another account when the time comes. I realize it probably isn't even their fault with the pandemic issues and lack of help. I haven't placed an order from them in a while because the covid 19 numbers are skyrocketing here and I'm pretty sure the service will not be good.

Any chance your postal carrier just isn't delivering your coupons?

Or, when you made your recent move, did your zip code change?

I ask that because my wife has two or three stores whose fliers she would like to receive and she has signed up in the stores for them, but they never arrive. I know one is CVS and one is a fabric & sewing store. She thinks the fabric store doesn't have enough customers in our zip code to justify the mailing. She thinks that census & marketing data the for the zip code's income do not portend many sales would come from here. She has some kind of loyalty card (keychain) for both those stores, but we never get the mailings.

Good luck. It sounds like the coupons had really been a help.

I don't get the reluctance to log onto a computer - the OP already does that to visit the KT. Find the Kroger website and create an account. The OP has an account with Houzz to be able to access the KT.

There are TONS more coupon offers offered digitally than what are mailed to your home. WAY more coupons. The OP says they rely on the coupons being on a fixed income. Don't you want to save even MORE with the huge number of digital coupons? You'd probably find more coupons that are digital vs. what you receive in the mail. That means MORE savings.

You just clip the coupons to the Kroger account you create, and when you check out, you enter your phone number on the keypad at the register. Your phone number is associated with the Kroger account you create. Then you get the savings from digital coupons you've clipped.

It's not hard. Really.

Unless you want to remain stuck in your ways and fight to get a few paper coupons mailed to you. With the simplicity of digital coupons, I highly doubt pursuing this fight will get you very far.

Edit: I just checked the store I shop and there are 78 digital coupons. The most I ever received in the mail was around 10.

Here's an example of digital coupons. You just click on the word in blue, "clip."

This explains what digital coupons are:

To add to sephia's explanation - the phone number that you enter when you set up your Kroger loyalty account (which I think you must already have, since you were getting coupons mailed to you) does not need to be a cell phone - I used my landline, and that is what I use at checkout - but you can also scan your loyalty card at checkout also (I lost mine so I just use my "alternate ID" = phone number.

If most customers use digital coupons, why would or should a company continue to mail printed ones?

A smart phone is not necessary to use digital coupons.

Digital are so much easier. No scissors, no paper waste, no waiting in line behind a coupon clipper who is not ready with their paper coupons at check out.

Y’all are all missing the point. The OP AND an employee BOTH said that they were told they weren’t shopping enough, when they were. Kroger has messed something up in their computer program. You should realize that, we have had the same problems on this website!

^^^^ No, we're not missing anything. What we're missing is why the OP doesn't want to save even more with access to even more coupons by clipping digital coupons. Does that even make sense to you? Holding out and demanding 10 or so paper coupons be mailed vs. having access to so many more coupons? The OP is fighting a losing battle when most people use digital coupons.

"no waiting in line behind a coupon clipper who is not ready with their paper coupons at check out."

Amen. Like the people who write checks and then stand there balancing their checkbook. 🙄

These companies may also decide that it is not worth their $$ to send these out. It is not cheap to print and mail these and they may get a low return on their investment. I for one always leave mine at home and find them later. Online coupons are so much easier!

Kroger gave you a reason--you hadn't shopped enough. Also since those coupons aren't forwarded, are you sure they aren't at your old house?

Maybe laceyvail didn't realize that you can actually clip coupons without having a smartphone? I thought that you had to have a smartphone to take advantage of digital coupons. She stated that she doesn't have a smartphone BECAUSE she doesn't get reception as she lives in a rural area. I totally GET that! She must have a computer to get to here though. So you all are saying that you can go on line from your PC/Internet and sign up at Kroger and then clip the coupons and use your land line phone number as your account's phone number so that when you get to the store, you just enter your phone number and your clipped coupons will then apply to your total?

YES!! That is how all affinity programs work that I use. Payless (Kroger), Meijer, Target, etc,

Unfortunately Laceyvail has said she won't do that.

BUT, she had been shopping as much or more than before, so their excuse was wrong!

If they were getting rid of paper coupons,they should of stated that.

^^^^ Does it matter what their excuse is? There's another (more modern!) way to do what she wants to do, and the way being suggested will garner her MORE coupons. More coupons = even more savings.

Who cares what the stores excuse is? The OP is being offered alternate, better, ways to do the same thing. 🙄

Let's just end this thread. Kroger was NOT getting rid of paper coupons. Everyone I know is still getting theirs. My shopping patterns have not changed in years--close to 30. They are not being sent to my old address--I know that for certain. There was a computer screw up on their end and they refuse to admit it or make amends. Enough! I'm going to phone corporate offices today and see if they have even a tiny bit of interest in solving their customers' problems.

I am not interested in getting coupons on line from Kroger--more computer time on my part--and for a grocery store! I'm perfectly satisfied with the mailed coupons--I JUST WANT TO GET THEM.

Laceyvail I really hope corporate is able to remedy this for you. Computer glitches can be one of the most annoying problems we encounter. I just spent 11 months trying to get a $51.00 billing error corrected. Wishing you well!

Computer/phone coupons, easy, "modern" as if that's a compliment??? Because we all have stood waiting and waiting and waiting while some phone addicted bimbo searchers her phone for an allusive coupon. PASS. Stick to your guns lacey GET THOSE COUPONS!! P. S. Our grocery store as them in a bin as you walk in the door..same coupons they mail out or I find in the paper.

Good luck, laceyveil. In my opinion, you are facing an uphill battle all the way.

I had never used digital coupons either - UNTIL I READ THIS THREAD. I created an account with Dollar General and ”clipped” some of their coupons to my new account. (Actually, you Click digital coupons rather than Clip paper coupons.)

I went to Dollar General, picked up some of those items, and went to checkout. At checkout, the FIRST THING the credit card reader said was Enter Your Phone Number. I did, and their computer automatically looked in my account and saw my coupons. It worked!! I was extremely impressed and feel silly that I hadn’t done it before.

If you have a computer savvy person help you create your account, even better. But if you created your own Houzz account, you can do it yourself.

I wish that stores like ULTA, Big Lots, Sephora, bbw, those type stores would do that so you could just give them your phone number associated with the account and it would automatically take your coupons off instead of having to dig for your phone and have them scan your phone for the coupon, or worse yet, having to print it on paper! I have found an easier way for that though, if you take the screen shot of the coupon it is handier and quicker to get to.

I am new to the whole smart phone thing as we just finally got them. Coupons was one of the main reasons why I wanted the smartphone and our old phones wouldn't hold a charge anymore...HA! I am not computer illiterate at all though, I have been using the PC since the 90s, but I just felt I had no real use for computer things to be on a phone. I still can't say I am really all that wild about having the smart phone but it is kind of handy for some things.

As others have suggested, I think the quickest solution for you would be to get a new card with your new address and move on.

"Computer/phone coupons, easy, "modern" as if that's a compliment??? Because we all have stood waiting and waiting and waiting while some phone addicted bimbo searchers her phone for an allusive coupon. PASS."

Apparently Arcy doesn't know how digital coupons work. You don't look for your digital coupons when you're standing in line or at the checkout. They're electronically attached to your account. When you check out and enter your phone number in the pin pad, your phone number is associated with your account. All of the digital coupons you've saved to your account apply the coupon savings when your items are rung up.

Stick to what you know 🙄

"Stick to what you know 🙄"

Precisely what laceyvail is trying to do!!!

^^^ My comment wasn't addressed to laceyvail 😁

I think everyone should stop trying to ”shame” if someone DOESN’T want to embrace the NEW. It looks like the old is still there, it is just messed up on her account. I think I am fairly tech up to date, but I also don’t want a smart phone. I like my little flip phone that fits in my purse or pocket. It was, by the way, top of the line when I bought it. I really don’t need to carry my computer around with me, I detest computer games, and I am NEVER going to sit around watching movies or youtube on a phone. (They make big screens for that!) I also never use coupons. My time is worth more than I would ever save. Been there done that.

^^^ You don't need a smart phone to obtain digital coupons. A smart phone isn't required. At all.

But, don’t you have to set up an account on your computer and go to their site that you joined? Do you not have to go each week and look and select coupons? That is how Publix and Krogers works here. Then you have to make a trip before they expire. The dollar or so I might save is not worth it. I had rather spend my time reading a book.

Yes, you set up an account on your computer. You don't have to set it up from a smartphone. The digital coupons change weekly so each time you'd shop you'd log on to your account - from your computer, and peruse the digital coupons, and clip the ones you want. They're then saved to your account.

You'd spend no more time doing that then the time you spend at the KT. laceyvail said she wants the coupons to save $$. That's important to her. If it's not for you, don't bother then.

Yes, that is true, but then I quit GW for three or four years for just this reason. The way people think their way is ”The Only True Way”.

Every now and again I encounter similar "issues" with my wife and with others. A curious inflexibility. That something needs to be done a certain way and only that way, with more concern and anguish about the process and the path taken and giving a lower priority to the objective or the ultimate destination. If a certain outcome is desired, that can be accomplished. If there's a requirement that the process needs to be one particular way and not another, then the goal may not be attainable. Which is more important?

When I have used the online coupons from Kroger's website, I just scanned my Kroger card that is on my keychain. There's no looking up coupons on your phone? I've never even heard of that so not sure what Arcy is even talking about.

It takes about 2 seconds and I'd do it before I start even scanning my stuff to buy.

Arcy is probably talking about stores that aren't grocery stores, like I mentioned in my other post, say ULTA for an example, they always offer these $5 off or 20% off etc coupons and you have to actually hand them a printed coupon or you have to navigate to the coupon to show it to them from your phone. Some people don't know that you can take a screen shot and save it to your images and it is super quick to get to. I always have mine opened and ready to go though.

Your scan tag ( or phone number) is good for items in that weeks ad. These items are noted "with card" when the sale price is listed.

The digital coupons are for items not in the weekly ad. I believe they are vendor coupons like used to be in the 4 color ad inserts in the papers. These coupons are usually good for 3-4 weeks.

And yes Elmer, I can't believe the amount of time Laceyvail has spent on the phone, on hold, at her store, calling the BBB, etc. There is a simple way for her to save money if she would try,

"Arcy is probably talking about stores that aren't grocery stores,"

arcy's comment, quoted below, specifically mentions grocery stores and waiting in line. She also mentions "allusive coupons", whatever that means.

"Because we all have stood waiting and waiting and waiting while some phone addicted bimbo searchers her phone for an allusive coupon. PASS. Stick to your guns lacey GET THOSE COUPONS!! P. S. Our grocery store as them.."

Well, well, well. I finally called the corporate headquarters--1-513-762-4000--and followed the advice on the page: https://www.headquartersinfo.com/kroger-headquarters-information/ to get the switchboard operator. I briefly explained my problem, got an executive who was able to see that I'd shopped regularly for years. We spoke for awhile while she looked at my shopping history and use of the Kroger plaza gas station, and while she thought it might be too late for me to get the coupons for March, she would look into the issue and phone me when she had some answers and some way to straighten out the issue.

That is certainly encluraging - let's hope they follow through and you get your coupons soon.

Wonderful that you fixed this yourself and with the outcome you hoped for! Good for them and their willingness to try to keep you happy.