I completely agree with Heather Rosales. I too purchased a Viking built-in all-refrigerator in 2010 against my better judgment. My first problem was that I took delivery of a unit with a bent compressor, so I had to fight to get a replacement unit. In retrospect, I suspect that they replaced it with a refurbished unit because since then I have had ongoing issues. Almost all of my friends make jokes about my fridge issues because they have been following the saga. I had one or two warranty visits to address temperature issues during the coverage period. The warranty was also a problem because I purchased the unit almost a year prior to it being installed due to a renovation that needed custom cabinets that went on way too long. So, I lost a year of warranty time. Since then I have spent over $1600 in service fees (with an authorized service company to try to get it not to deep freeze all my food. I was given multiple reasons for why it was not working properly all of them completely hypothetical while each theory costing me money. The most recent episode involves the same authorized dealer deciding it needed a new door seal/gasket which took almost 3 weeks to deliver due to it being supposedly back ordered @ $700 cost. I am not sure if the seal was or was not the issue because the seal doesn't keep the door closed at all! There is absolutely no suction whatsoever in the door. In fact, the door looks open all the time now. Now they installed some type of temperature measurement device to monitor the temperature for the next 3 days. This experiment seems futile to me if the door doesn't close properly. It would be like trying to test air conditioning with all the windows and doors open. I am going on 26 days without a functioning refrigerator this time around. The other thing to be aware of it the quality of the crispers. They break very easily and the cost to replace them makes it impossible to replace. Of the 5 crispers, 4 are broken. I was quoted $700+ to replace 2 of them. Even the service company doesn't recommend replacing them due to the cost. I have had two other homes where I inherited Sub-zeros and I NEVER had one issue with those units. One of them was ancient but it was a beast; never failing me. I called Viking Range LLC and they don't seem to be interested in assisting. They have a customer care team that provides the token empathic statements but they don't seem willing to do more. In Canada, I noticed that even the authorized distributors listed on the Viking site don't actually carry Viking products despite being listed as Canadian distributors. This is a very telling sign! I would be happy to just trash this unit and caulk it up to a super bad consumer purchase but not only would I have to spend money to replace the unit, it will also require a new custom panel and custom trim work. STAY AWAY FROM VIKING!

Not familiar with a Viking oven door but on most mass produced thin stainless steel residential ranges the outside of the door is kept rigid by being under tension and requires a selection of soft clamps and a suitably prepared work area for proper disassembly and reassembly that won't cause the metal panel to bend at the attaching points. Try to dig up more information. Try to find a parts diagram. If the door is quite heavy on its own with lots of bolts holding it together it may not be too difficult. But if it feels fairly light in weight, opening it up it may be like triggering a mousetrap.

We installed a 36" Wolf dual fuel with grill last January as part of a major renovation at our house in Toronto. For exhuast we picked a 40" vent-a-hood with dual blower. At the advice of my kitchen designer and as noted in the wolf manual we mounted the hood at 36" above the range. The Vent-a-Hood installation manual clearly says 30" max. I mounted it at 36" because as a 6 footer 30" above the range seemed low. Problems. While I have successfully cooked a steak on the grill with out the house smoke detector going off. The hood has not been able to extract all the smoke from cooking both lamb or beef burgers on it. We will be lowering the hood back to 30" and I hope this removes the excess smoke. The wolf is great but you should pay close attention to the exhuast requirements stated in the chargriller manuals.

I too , am glad that it's resolved for you. I'm also glad to hear that Viking actually makes good on their no quibble pledge. But, I do have to say they could have saved themselves a lot of neg. publicity if they had informed their dealers and even their own in house support staff that they'll take back their products no questions asked in the 90 days . They'd have gotten a lot of goodwill for the same cost by just coming to pick up bo61's range when asked. Shame it took a weeks worth of internet ranting and a VP level decision to ACTUALLY make reality live up to the advertising . Hey , it's a start the right direction guys.