If the clock isn't working, Amazon will generally pay for the return shipping (or at least they have done so for everything I have ordered from them that has been defective.) You (not your BIL) will probably need to fill out the return request becuase you do that from the record of the order on your amazon account. When you check "defective" as the reason for the return, it should give you a postage paid label - if not, I would contact them because they should cover the return shipping. They have amazing customer service. Being that the clock is back ordered now, you could just request and wait for the replacement or you could request a refund and either buy the clock somewhere else or just give your BIL the money and let him buy something else. Good luck!

I was in JC Penneys last week in their curtain department and had already done my on-line shopping ahead of time so I was aware of the prices. I wanted to see the curtain panels in person before buying on-line. The price was higher in the store and when I discussed that with the saleswoman she said she would honor the on-line price. I then also told her that I had received an email that morning for an extra 20% off anything on-line that was only good between 7am-11am. I was in the store at 10:20am and she said she would also honor that!!! It doesn't hurt to ask...the only risk is to be told "no" and have to go home and place the order on-line. Instant gratification is SO sweet!

Have bought from O many times. Always had great customer service. Just recieved my latest rug from them and they added a 15% off on top of sale. I had missed the date on it. Calling them is a good experience too. They go out of their way to answer questions. I always check other sites for the same product too. Sometimes O is a higher price. And I always go for free shipping or try to find coupons, percent off. Google the product name (and model code if possible) with words "free shipping and coupon". The coupons work half the time depending upon dates. This last purchase was another 9 X 12 wool rug. Both were great purchases and the colors wonderful. No they were not the exact as expected, but I was more than pleased with them. This last one was actually better than I'd planned. Along with colors, check on the height of pile, this can tell you even more about the rug. It is really difficult to identify the true color with any online purchase. O doesn't show the different sizes of one product found. I've had to find something and then use their search for it. Oddly, the photos of the different size/shapes of rugs will give you different monitor colors of the same rug. One looked at was rust/orange and gads...it was a really bright orange shown on another page. Reading the product reviews helps a bit in identifying a product. You can count on most of the negative reviews, but I read not long ago that people are now paid to write the positive ones. So we can't count on this side of buying now. Have been scammed once in purchasing online. Had I waited just a day and looked at the reviews it would have told me. Thankfully it was Amazon and through my credit card. Both covered the charges. Amazon now has a statement that outside links to products bought will not be covered by them. And you have to be quick with a 30 day complaint for money back on a CC. Also be sure to check how a product is shipped. If the seller says days before it even leaves a warehouse and does not have shipment tracking, I'd use another company. One purchase took close to the 30 days to get here and it wasn't until I called them, emailed 3 times in one day to get answers... over a week after placing the order the product finally shipped from warehouse. They couldn't tell me who it was shipped with, changed trucks 3 times to get here. I get a bit cautious when a company actually processes my order and the product lands on my steps within a couple days. This may sound odd, but feels like they run for the sale so I can't change my mind. Gratefully it has been a good experience and nice to see the purchase so quickly. There should be a "How to buy on the Internet" site somewhere to give us a heads up. I know there are complaint sites to read, but buying online has some cues I would like to know more about. Sorry, this was long. Bottom line on the rug is to go with your better judgement. With O I'd say yes on personal experience...

Harry & David's have these delicious Royal Riviera pears. For $29.95 you get 9 of the biggest, juiciest pears. I can't even describe how incredibly sweet they are. They're beautiful, too with a reddish blush on them. I hope we get some again this year. They are huge so nine pears goes a long way. They have free shipping right now, too. At least in the catalog. Hey, they're grown and shipped from the US, too! And, if you prefer, they'll ship direct to the giftee (is that a word?). No, I don't work for them--lol!