No, not only is it totally different, the seam is huge! Did you see and pick out your full slab(s)? And did you approve the template?

This was just placed on the cabinet and not installed yet. I sent it back but am now battling with them. It is obvious the right corner is from a different slab and it is not acceptable in my opinion. Thank you for your response. I am trying to figure out how to handle this now.

On my screen it seems like it’s a bit darker and the pattern is much “busier” on the right side. For quartz, it should be pretty much the same. Unless they used completely different slabs.

I see what you mean, you have more light and larger swirls on one side than the other. I don’t know that that is enough for a claim if that type of variation is part of the design. Hope it all works out for the best!

Yes it is even more obvious in person. Everything but that right corner is the same...... :(

Cambria is involved so fingers crossed!

What pattern is it? Crowndale? That pattern varies widely from slab to slab and has to be carefully templated. Good luck. I hope they will help you out.

It is Warwick. Thank you

Cambria may donate a new slab(s), but will expect the fabricator to eat the fabrication, removal, and reinstallation.

Wow, I hope you are right! I will keep you posted. So glad to hear I am not crazy! :)

Keeping my fingers crossed for you and hoping for a great outcome. I’ll be looking at Cambria slabs next week but will make sure your situation is resolved before moving forward.

@Pam Mencuri Has this gotten resolved?

Cambria was to do an inspection today. I am hoping to hear from them tomorrow.

Cambria has contacted me and is currently working with the vendor for a resolution. Stay tuned

Fingers crossed for you.

Cambria has stated this is not a product issue but fabrication. They have said they will help me through the process but I am waiting

@Pam Mencuri I would agree with that. The seam is huge, and the patterns are so different that they look almost like 2 different slabs. Is your fabricator ASW by any chance?

Fabricator is River Stone.

So, Home Depot has contacted me and said I have three options: Accept as is and receive a small discount, pay $1600 for a new slab, or do a return and pay a 15% restocking fee. I told them NO to all and that I paid for top of the line product and I want it done as such!

Cambria has since called me and stated the fabricator RIver Stone) is willing to cut a new piece out of the remnants but we have to go inspect it and choose the area to be cut. This is a 5 hour drive for us each way.

I have not received a call from the fabricator to setup a time for this, nor has Cambria received the photo of the remnant I requested.

Cambria has provided me with pics of the two slabs that were sent for my project. I have an opinion on what they did BUT

I need assistance. This is the remnant they want to recut the corner piece from. Can you tell from a pic where it should be cut to work with the other pieces? I really appreciate your help!!!!!

Oh my gosh, what a decision. :( It's really hard to tell from so far away. From this distance and angle, and assuming there are no lighting issues, all I can see is that the left side of the slab (left in this pic anyway) looks less busy than the right side. So if you are replacing the corner piece, from this pic it looks like it should be cut from the right side of this slab to at least match the "busy-ness level". But, I am concerned that without comparing the slabs up close, and being able to see which directions and how the patterns are flowing up close - it's a real gamble here. River Stone is a horrendous fabricator!

"Can you tell from a pic where it should be cut to work with the other pieces?"

No, and neither can you or anyone else from a picture. This must be fixed comprehensively. Any new piece must be matched before it is cut. The only realistic way this is happening is if both pieces are matched, re-fabricated, and installed.

They are going to cut just the one corner from the remnant of the original piece. AND yes, it should all be redone. BUT that is not an option at this time.

I don't think it looks bad at all. Am I the only one? Or is it just not showing up well on my monitor.

No, youre not the only one. The original was fine. Color shifts in aggregate occur across slabs, and complicates matching. To be able to get ”perfect” matches in unnatural unpredictable man made stone requires the purchase of additional slabs. Most people do not want to spend the money for perfect on the front end. They just want to gripe about the results of economy purchasing after the fact.

If matching everything perfectly was that important, another 2-4K for another slab should have ensured that happened. And should be expected to be spent, at this stage, if that perfection is still desired. Otherwise, roll the dice and move on to the reality of ”it can not be made perfect” because that doesnt exist when the quantity of material is small.

Thank you all for your input…. Cambria called yesterday and they are providing a new slab as well as their design consultants to help this fabricator with my project due to the mess. They have been incredible and did not have to do this. I will keep you posted as this moves forward. And yes, when this is over I will write a wonderful review on the fabricator!!!

I am so glad to hear this. Bless Cambria.

Let me tell you what Cambria told River Stone: "If you'd like to buy any more Cambria, you're going to do this top over. We're going to provide the slab(s)."

River Stone can do the math. They know how much money they're making selling Cambria and it's worth it to eat the do-over. Cambria knows this too.

It sounds harsh, but this is how this game is played. Nothing personal, it's just business. Actually, I admire Cambria's relentless defense of its brand. They've got other fabricators; they've got one brand. It's like they're taking notes from DuPont they way they've defended Corian.

I need assistance. This is the remnant they want to recut the corner piece from. Can you tell from a pic where it should be cut to work with the other pieces?

I appreciate Cambria helping with this!!!

I answered this 8 posts ago ^.

I wanted to let you know that Cambria was unbelievable in remedying my issue with the countertops. I do not have the backsplash done yet however, I am beyond happy with the completed countertops today. Cambria and Home Depot saw that it was done right!

Cambria is big enough and powerful enough to defend their brand and they've done so. Not surprisingly.

Home Depot doesn't charge for Cambria by the slab but by the square foot. They argue that this saves you money, but it occurred to me that such a policy might also lead a fabricator who didn't have immediate access to a matching slab to take a piece from another slab, one he THOUGHT looked the same to him. We all know opinions vary but THIS LOOKS HORRIBLE TO ME FROM THE GET-GO, obvious NOT a match. It's not a match either because it doesn't come from a matching slab OR the rt. hand one is turned UPSIDE DOWN from the other. There is an interesting post on Viatera Soprano which many of us followed: the customer kept staring at the quartz that she had put on the large backsplash. Something was wrong, Yep: When he cut the slabs for the backsplash, the top and bottom of each piece were opposite of one another.