Google map problem

5 years ago

last modified: 5 years ago

This is one of many questions some of us have which don't really fit into any of Houzz's topics, so, since it is an internet problem, I'm selecting Computer Help.

Google Maps has a hard time finding my house. They have it located on a non-existant street and I have been unable to force it to use my correct address.

Problem 1: The current name of the road from the "C" in Cross St to the top of the map is Fox Run Road, Back Road is an obsolete name.

Problem 2: When I search for that address, I am directed to the mark in the middle of this map, at the end of a undrivable logging road.

I picked several points along Fox Run Road and labeled them with their correct mailing address (98, 96, and 86 Fox Run Road). My mailbox is at the start of my driveway, which is that straight gray line which goes to my house, and that is the location of #86 However, when I point to that location and ask Google what the address is, I get 112 County Route 10, which is one of the many names for Fox Run Road.

Those three addresses with the blue indicators were assigned by the town, and my Garmin GPS unit does find them correctly. So, how do I get Google to correct them (and eliminate that logging road)?

Featured Answer

Elmer J Fudd

5 years ago

last modified: 5 years ago

There are companies that provide digital map data - Navteq is one - but Google may do it themselves. No matter. I think you need to do a search for map support, you're probably limited to the means they disclose. I don't think there are other alternatives.

I forgot - for one off visitors, you can also pin your location and then "share" it with them, using the visitor's email address.

Digital maps always contain errors and idiosyncrasies. A comparative example - my house is in a gated community for which there's a daytime open front entrance and two always closed back entrances. Depending on the direction I'm coming from, often the easiest access for me is through one of the closed back entrances that operate with a garage door-type RF signal sent by a device or a programmed car button. But not always.

The built in Nav system in my not inexpensive German brand car will not take me through the closer open entrance when that's the better choice. Instead, it suggests I drive around to what's the back side of the neighborhood to go through the gate that's closed to the public but that I can open. By contrast, when using Google Maps via Android Auto (same as Apple Car Play) in a different car, when coming from a direction that a back gate is the better choice, it insists I go out of my way to go to the open to the public front entrance. Two different systems, two idiosyncrasies with diametrically opposed consequences. One says one thing, one says the opposite.

Once, when visiting the Champagne region of France, when innocently following my Garmin's directions to a center of town location from outside of town and not paying close attention, I realized as the road got unexpectedly narrow that it was routing me along a dirt road through vineyards. It was the shortest route to my destination! Needless to say, I turned around and went far enough in a different direction so that a more suitable route was suggested.

Good luck to you, mtv.

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Comments (6)

jrb451
5 years ago
Do you have problems with Fedex, UPS and/or Amazon’s delivery services finding your home?
Elmer J Fudd
5 years ago
last modified: 5 years ago
jrb has good questions.

I poked around in Google Maps and found that if you left click on a spot to mark it with a "pin", then right click on the pin, one of the choices that comes up is "Report A Data Problem". You then have some alternatives of what to say to submit the issue. You should probably do that to mark the section of wrongly named road as a starting point. When the road name gets fixed, then maybe marking your home location and communicating that would be a second step, if renaming the road doesn't fix it.

I wouldn't necessarily expect a resolution in 24 hours but that seems to be their system to communicate map errors.

Not everyone navigates with Google maps but in the meantime, if you need to give directions to visitors, give them the longitude and latitude numbers where your driveway access is. Most GPS devices accept such inputs.

Good luck.
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mtvhike
Original Author
5 years ago
jrb and Elmer, thanks for your quick responses. Yes, we do have problems with Fedex and UPS. Usually they give up and deliver to the Post Office. But I'm having a large truck delivery in two weeks and if they try to go up that unlabeled street (which is called Wood Hill Rd, private), they would have a hard time turning around. I've tried your suggestions, Elmer, and when I report a data problem for Wood Hill Rd, my choices are "suggest an edit", "Wrong pin location or address", "Missing Place", "Missing Road", or "Wrong information". Most of the things I could edit aren't applicable; Under "Suggest and Edit", I could change the name, road closed or blocked, road doesn't exist, drawn incorrectly, etc. I did select "drawn incorrectly", but no option for me to correct it. There are some houses on the lower part of that road, so I don't want to screw it up entirely. Incidentally, every mapping program I see has the same incorrect location. There must some kind of database which Google uses for figuring out street addresses and this must be out of date.

If you go to Google Maps and search for 86 Fox Run Road, Elizabethtown, NY, 12932, you'll see my problem (compare what you see with my image (I selected satellite view)).
mtvhike
Original Author
5 years ago
As a workaround, I can tell my visitors my address is 112 County Rd 10, and that will get them there (if they're using Google). As I mentioned before, Garmin gives me the correct location. Thanks, Elmer, for addressing this problem (and giving me your experiences).
dadoes
5 years ago
Google maps is often wrong. There are several businesses around here that are way off-point on the maps. GPS also has errors. Every one I've run across for years advises to make a slight left turn at an intersection toward my house. It's straight through the intersection, a very slight *right* jag if anything. Kinfolk did a full left turn (the only way to go left) and had to backtrack when they realized it was wrong.

Map updates on the GPS in my car are $150 a pop. I ignored the notices for several years, decided I oughta get updated. It brought in new errors.

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