update on mattress woes...

2 years ago

Well sorta...Last I had updated that I did not like the Novaform mattress from Costco. It is scheduled to be picked up this Saturday.

Now as for MY mattress with the big dip in it. Someone had come out last Friday to check it out. The guy comes out after he's done inspecting and tells me yes it is dipping but the box spring is cracked and they are going to swap out the box spring to see if that fixes it. UMMM OK. But I don't think that is going to help at this point. Same day, I get a call to set up a day to schedule the swap out the box spring...lady I speak to sorta eludes to that she doesn't think its going to help either but to give it a try and just call back if it doesn't help. Ok, fine. I'll play along. The next day I get a call from Macys saying that there is no replacement for the mattress and to go in to the store and reselect. So I assume its the whole set. Turns out it wasn't after going in and talking with a salesperson. She ALSO agreed that a new box spring wasn't going to fix it. She called in and went over all the info, yes, the mattress was dipping enough to be covered under warranty but yet they were trying to say the box spring was defective.

I checked the box spring twice and and couldn't tell where it was cracked or broken. I expected to see a bit ol' dent or something. I even took a flash light and shined it through with the lights off and still couldn't tell. I called back into Macys and to my surprise I was able to get them to approve a complete return and reselect for both mattress and box spring!! I'll be back in this weekend to pick a new mattress...taking advantage of the Memorial Day Sale.

Wish me luck!!

Featured Answer

kevin9408

2 years ago

When you go from a pile of rocks to a pile of straw it would be heaven, and is what I did going form an Original mattress company's 2 sided rock pile to a Mattress firm store brand called Sleepy and so cheapy. Two years and it's shot, and I feel like I'm rolling out of bed from the dips.

My go to is our 15 yr old Broyhill couch. No dips, sags, butt craters, nothing! My Sleepy was suppose to be constructed the same way, but wasn't. The difference in the cheap lousy worthless Chinese made stinky foam in the mattresses. The Broyhill gets more of a workout than the mattresses and still feels brand new and sure wish I could find a mattress built like my Broyhill cushions.

Were going mattress shopping soon, and no purple mattress (you should see the review pictures by customers) no Casper coffin mattresses, just a simple mattress made like my broyhill cushions.

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Comments (10)

bpath
2 years ago
Good luck!

We have to get DS a new mattress. He’s 6’ and still using a twin, can you imagine? He says “I’m fine” but finally he said he could use a few more inches. I’d love to get a “mattress in a box” so I’m going to check out all the threads.
Jasdip
2 years ago
We bought a mattress set and it had a 10-yr warranty. Within a few years, it had developed dips and pockets. They sent rep to come out and look at it, and he took a ruler and measured the dips etc, and deemed it faulty under the warranty. I think it was Simmons.

We then bought a new mattress and box spring and the mattress was so hard compared to the one in the store, that we both woke up with back pains. We bought the novaform mattress topper from Costco and it's heaven. What a difference in comfort.
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pudgeder
2 years ago
That's encouraging!! I hope it all works out.
nicole___
2 years ago
I'm glad Macy's is standing by the warranty.
lucillle
2 years ago
OP you've really worked hard and kept at it, you deserve and I hope you find a wonderful comfortable set at the Memorial Day sale this weekend.
always1stepbehind thanked lucillle
chisue
2 years ago
We're still happy with our Amore mattresses (pair of extra-long twins we use as a king). They are latex on Englander springs. New last fall. Amore is a small Chicago outfit. (AmoreBeds dot com) They come rolled up in a box. These were 70 lbs each; our DS and DGS carried them in and laid them on our boxes. (I'd say 'box springs' but there are no 'springs' in there!) No odor. Expanded in a couple of hours. Best of both worlds...latex and springs.
raee_gw zone 5b-6a Ohio
2 years ago
Good luck with your replacement search! My Serta that I bought 8 years ago is still quite comfortable to me. On the Macy's website, I was able to click on the descriptions of each mattress in my price range and see which had the highest coil count (and what kind of coils). With that I narrowed it down to 2 to try out in the store. I guess it was a good method!
always1stepbehind thanked raee_gw zone 5b-6a Ohio
fran1523
2 years ago
I highly recommend the Satva Mattress Co. found online. I've had mine for 5 or so years now and love it. My daughter bought one too and likes hers. It's all cotton, made in the US. You can get with our without a box spring and very reasonable in cost. My daughter has the extra firm which I find a little too hard and I have one step down from that so there's a little give but not too much.
always1stepbehind
Original Author
2 years ago
New mattress selected. What a stressful process. It's so hard to tell what is going to work for you or not. I don't have a delivery date yet though. Pandemic slowing everything down it seems.

I had it down to a couple mattresses but during the trying out process...just feeling so overwhelmed I jumped up on a mattress that I would never even look at, as it was out of my price range...and asked "what makes this a $5000. mattress" (non-sale price) so she was explaining about the mattress and I was surprised by how comfortable it was considering it was a medium firm and I was trying plush mattresses. So I moved on from there. I was back in yesterday to make my final selection since it was the last day of the sale and was between a couple mattresses and got back on that dang expensive one. After comparing and comparing I decided to go with the expensive one. Certainly wasn't $5000. but even the sale price it was more than I was wanting to spend. But I think I made a good choice.

I did go back up to a queen sized bed. Feel good about that choice also. I ordered a new mattress cover in a queen. Same as my full mattress cover I currently have. I can still use the full mattress cover for DD's bed.

I know the new mattress won't feel like the one at the store, I'm expecting it to be firmer till it breaks in so I'm keeping that in the back of my head. Hopefully I won't have to wait too long for the new one. Of course I totally despise my current mattress with the big dip even more now that I know I'm getting a new mattress. LOL

update on mattress woes...

kevin9408

Comments (10)

bpath

Jasdip

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pudgeder

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always1stepbehind
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update on mattress woes...

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always1stepbehind
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