Your warranty is probably not with Macy's but with the mattress company. Although you have contacted Macy's also contact the mattress company as they will be the ones fulfilling the warranty and will want to look at it. Read your paperwork carefully. Macy's may replace the mattress as a matter of curtesy but most warranty's cover manufactures errors not wear. If you had contacted them when you first noticed the problem you probably would have had a mattress by now.

I have had so few things that were either covered by a warranty which could be enforced that I just toss the paperwork. Nice to have it written in a contract that something would be repaired or replaced but there are no parts and it is no longer manufactured good luck.

When I first went back to Macy's to speak to a salesperson, I though I had to do something within 120 days of purchase date to return it if I had to but the sales person said it was a 10 yr warranty mattress so I didn't need to rush in before the 120 days. Maybe it was a mistake not to just do something at the time. I figured the dipping was just going to get worse and here we are. We'll see what happens. I have someone coming out May 7th.

I have yet to find a comfortable mattress. I wish you luck and will follow this post with great interest,

The 120 was with the store the 10 year is with the mattress company.

MSRED: what position sleeper are you? I'm a side sleeper so I need/want something soft. My current mattress is comfortable and soft when you lie down but then you're in a hole. I literally have to roll UP the edge of the mattress to get out of bed. Also wanted to add, I'd never consider ordering a mattress without trying it first, but the Novaform from Costco had really good reviews and you can't beat their return policy. If it doesnt work for me, I'm sure it will be fine for my son.

If you bought your mattress through a warehouse, discount or outlet type of store, the 10 year warranty may have different conditions. It may be rated by how long you had it and how deep the dents are. Full replacement is rather rare.

What happened to the old type? Mine is about 20 years old and just the same as when I bought it.

I just replaced a 40 year old mattress and a 20 year old mattress and added a guest bedroom. I purchased three mattresses total. Too soon to tell if they will wear dips, but the reviews seem to think 3 months and a dip will appear.....yet they have 4.5 out of 5 star reviews. I'd just top them with a mattress topper or feather bed if that happens.

Memory foam or pillow tops will have dips. More like body pits. Older style mattresses have individually pocketed springs and a tight top.

Ah, yes, the Mattress Police. We went through an inspection with one of these people years ago. (Who knew this was an actual *job*?) We didn't meet the required indentation of at least 1.5 inches, measured by laying a yardstick across the hole and a ruler between the mattress and the yardstick. (Of course, when you *lie* on the mattress, the hole will be much deeper, but that's not the 'standard'.)

We're happy with the latex plus 8" pocketed springs variety we bought last October from a small Chicago company called Amore Beds. I liked the way their website described every component of each of their mattresses.

Wouldn't you like to take a power saw to one of these mattress failures to see if the thing is really made as described?

I wish you good luck, but don't get your hopes up. I've bought 4 new mattresses in the past 8 years and every blessed one has developed body impressions and the feeling of sleeping in a canoe.

Used to be you could buy flippable mattresses. I could not find one. It also used to be that if you spent 4 figures of cash there was some hope the product would not be garbage. Sadly that is no longer the case.

Oh I'm going to be standing on the mattress before the people show up. LOL Even with the bed made and you can see it sways in the middle. I've never had this issue with a mattress before.

always, I'm a side sleeper too and for me the hardness of a mattress doesn't seem to matter. So long as it's no softer than a firm medium, anywhere from there to firm is fine with me. I think it's personal preference in any case. Good luck finding what you want. There's no shortage of places to buy mattresses from and as far as the mattress-specific retail stores are concerned, many with different names that would otherwise seem to be competitors have the same ownership.

I can't seem to bite the bullet and buy one. They're so expensive for what you get now, that I feel a latex is the only way to go for us, for firmness and longevity. Dh is such a poor sleeper that I'm afraid whatever we get won't work for him; then we'll be out a couple of thousand. Sister managed to successfully return a mattress not too long ago.

I'm keeping my old fashioned one. No wonder there are so many mattress commercials. They don't make them to last.

Hanzlik, I have old fashioned mattresses as well. They wear like iron. Mine are from a local place called McRoskey's. More expensive than the average these days, but not overly dear either. Ours is ten years old and feels brand new.

Always, I am a side sleeper and I, too, always roll over to the edge to be able to fall asleep. We had an old fashioned one, once, but DH gave it to goodwill.... Bummer!

That is an amazing price on that Wayfair mattress. For the price and the amount of reviews, it would definitely be worth the risk. I have the one from Costco coming this week. Supposed to be delivered Wednesday.

https://www.costco.com/novaform-14%22-comfort-grande-plus-memory-foam-mattress-medium.product.100667300.html

always, we just picked one up at Costco this a.m. and set it up. At first I was scared (and my DH's eyes got BIG!) when I sank more than I'm used to when sitting on it but after lying down it felt great. I'm anxious to to see how it does tonight! Fingers crossed as I really don't want to go through the hassle of packing it up and returning it.

Whatsayyou...OMG can't wait to hear how you like it. I was supposed to get mine delivered today but I think it's coming Monday instead. I thought my order was cancelled. My account was charged then credited...I was thinking maybe I'm just not meant to buy this mattress. The first time I tried ordered it. it was sold out. If this doesn't pan out and my order doesn't go through, I may try the one suggested by ci'lantro.

Whatsayou..Are you using a box spring with your new mattress or a platform type bedframe?

Aways, it's been two nights and I'm very happy. My back pain is gone. We have it on a box spring though I've read it can be used on either b/spring or platform. Oh, and put the rolled mattress in place before unwrapping...it expands very quickly. There is off-gassing so you may either want to wait a night or two before sleeping on it or know that the first night the smell will be fairly obvious. Last night, after a full day of leaving windows open, was much better. I hope you'll report back...good luck!! (Don't worry...Costco won't let you down!)

I've had memory foam mattresses for years. Mine never had/have a "dip" as the person above said.

Thanks little. I have one on order.

So excited. Mattress arrived this morning...got it out if the box and on my box spring. It was already taking pretty good shape with in like 10-15 mins. I didn't notice any weird odor right out of the box. I put my nose down to the mattress and I could detect a smell but not like a bad or chemical smell. I told DD to check later today to see if my room smells weird from it, if so, to open up the window. One thing I did notice is the mattress which is a full size seemed wider than my box spring which is a full too. Maybe once it's fully decompressed, it will take up some of that wideness.

Just wanted to add: I'd love to see how those mattresses are packaged. There must be a You Tube video of how they do it. Must be one heck of vacuum that can suck the air out of a mattress to be able to roll it up.

I would like to see just how someone that sends one back does it. Not like people have a compression machine in their homes. The boxes I have seen mentioned to save the box for any returns as if it would ever return to the shipped size.

https://www.youtube.com/watch?v=9h9vuaPT-K4

Litttlespaces I am aware how some are packed including one that comes in a long box that is perhaps 14 inches by 14 inches by 80 inches. It is the getting it back into the box if you do not like it that I am interested in. Especially when it must be returned in original packaging.

Maifleur: that is why I bought mine from Costco. If we absolutely hate it, I can just take it back to the store. Dont have to worry about trying to repackage.

I was able to sleep on mine last night. No off gassing. I put my mattress cover on it and got it all made up. I think like any new mattress, there is a getting used to period. It wasn't uncomfortable by any means, just a little different. It's not hard, but more of a supported soft. But not like you are sinking in or feel like you need to brace yourself to turn or get up. But it was nice to be able to roll right off the edge of the bed to get out...didnt have to roll UP HILL.

I'll give this mattress a try for about a week and then put it in my sons room. I have Macy's or whoever to check the dipping in my mattress...from there, I'll know what I need to do next.

maifleur, I was responding to the comment above yours.

Littlespaces both of our comments were about sucking the air out to roll the mattress up for return. I used to go camping and used a queen sized air mattress. Getting enough air out of that thing to even bundle it up and tie with rope was hard enough I can not imagine the difficulty squeezing the air out of a expanded foam mattress at home would be. Well, yes I can imagine which was why my original comment.

Where did you mention returns: "Just wanted to add: I'd love to see how those mattresses are packaged. There must be a You Tube video of how they do it. Must be one heck of vacuum that can suck the air out of a mattress to be able to roll it up."

This is your comment that I was replying to. Sorry if I misread it. Have a good day.

Yes, Littlespaces' post was in response to Always' post.

BTW, Littlespaces, I was wondering how those things are pkg'd, too. Thank you for posting the link. Now I know how they do it.

Apparently did not notice all of my post. "I would like to see just how someone that sends one back does it. Not like people have a compression machine in their homes. The boxes I have seen mentioned to save the box for any returns as if it would ever return to the shipped size." Why would I even mention that unless I was wondering how the mattress could be reduced in size to return?

I can heartily recommend a company called Saatva Mattress Co. only available on line. I've had one for three or four years now and love it. My daughter bought one too and she likes it also. She got the firm and I got one step. down. They are all organic cotton, satisfaction guaranteed. The cost is substantially less than you'd pay for a name brand at a dept. store. By the way they are delivered and installed, don't arrive in a box. They also remove the old one.

Fran: I've seen a lot of good reviews on the Saatva. Satisfaction guaranteed, 180 night home trial but if you are not happy with it, you have to pay $99. for them to pick it up.