I've just read this thread and am throwing in my two cents mainly because I have had a horrible experience with CC. I have done business with CC for 40 years. By business I mean, purchase of fabric and various home decor items ON SALE. Their retail prices I have found are marked up by 50% or more. How do I know this? I hired a professional designer to assist with the furniture I ordered and purchased from CC which arrived and was of poorer quality than I would have found at a garage sale! I do not exaggerate! First, the furniture manufacturer is on the east coast. My designer contacted the manufacturer and discovered the wholesale price on the furniture including custom upholstery was 65% less than the charge passed on to me by CC. Okay, I expect some sort of markup for retail but wait: there's more . I was also charged a premium for fabric. The fabric on sale at CC was still $79.99 per yard. ON SALE. So add that premium on top of the furniture. At the time of order I had to pay 50% up front that means the furniture wholesale price was paid in full and the mark up price would cover CC's profit. Let's consider this: 1. I had NO assurance I would get any of what I paid for; 2. I was told I would need to wait 5 months for purchased furniture to be built, upholstered, and shipped. They were correct. It took five months. 3. At the time of ordering I was advised I would have to leave a signed check for the remaining 50% which they would process when the furniture left the manufacturer and was in transit for delivery. I balked at this and explained I had already paid in full for fabric and 50% for custom furniture and I had ZERO assurance the pieces would arrive on time or would arrive in custom condition. In short neither the furniture manufacturer nor CC would be out any monies. On the other hand I would be out many thousands of dollars. CC then asked that I provide a credit card # with a signed approval giving CC permission to debit my credit card a week prior to shipping. There's a reason CC implements all these measures. Could it be they have a history of customer dissatisfactions? Could it be they are aware there are problems and they want to ensure their money is paid up front and in full prior to their customer's receiving of furniture. I think so! There is something wrong when the BBB reflects these same complaints. When the BBB posts these complaints you know there have been dozens more excepting that BBB doesn't post repetitive complaints. I explained to CC that I would not authorize them to use my credit card or provide a signed check for them to keep on file until furniture was ready to ship. They finally conceded when I communicated that I would cancel my order altogether if I was required to authorize the remaining 50% prior to delivery. The furniture arrived five months later. Typical of CC I am discovering, their turnover defies logic and the people who worked at my local CC were not the same employees five months later. The furniture arrived and it was, like I said, nothing custom. Cushions and foam and fabric were not upholstered correctly leaving divots and puckers and twists and indentations throughout. Clearly shoddy workmanship! I brought this to their attention and the "manager" and employees nodded and agreed that the job was not done according to CC standards. They would email the regional manager with photos and work something out. That was a month ago! Each time I telephone to find out where the project stands I am told the regional manager is on vacation or hasn't emailed back. I am told that the local subcontractor would have to repair the damage. I am told the job was clearly not a custom job. And so I wait. I wait for CC which touts themselves as a custom fabric and furniture establishment to stand by their warranty and to ---oh---I-don't-know---pick up that old fashioned mechanism called a telephone and get the problem resolved. Apply some elbow grease and get the regional manager's approval. Curiously I purchased the items from a local store but THEY have to get someone else involved to approve a repair of the shoddy job? No one seems to be a decision maker but willing to take my money for their "product". There has been no offer of refund. No offer of new product. Nothing. Just "waiting to get permission to have our subcontractor fix the problem". My local store is all smiles and accommodating when I'm perusing the store to make a purchase something but vapid and absent when there is a problem to solve. I will never...not ever...never do business with them again. Never. That is a shame since the designer I hired won't forget what I've encountered and their establishment will not do business with CC, either. It is a further shame that I have many other pieces I need to replace and two other homes to furnish. I have also a colleague who has asked me to furnish a 17,000 foot home including 8 bedrooms and several living spaces. I. Will. Never. Use. Calico Corners again.

I bought my 48" Capital Connoisseurian on October 14, 2014 from Trevor Lawson at Eurostoves. I liked it so much I have purchased another, a 36" for another kitchen redo. After researching many stoves I chose the Capital for the stovetop. The open burners have the best flame distribution and heat levels of any stove i can find. And the stove has performed quite well since until a few months ago the thermostat for the oven was not working. I called their service company and new thermostats were sent straight away. However a service person is not to be found. I went on the Capital Cooking website and searched the "Find a Dealer". I called dealers in New England, they were not really dealers, they don't have a stove in their showrooms. If they don't sell them, they don't service them. So I called dealers on the west coast to see if they were ghost dealers too. I only found one, a large design center that stated they carry the Capital stove line. I did find a local guy that said he could replace the thermostats for me which he did. They do not work properly. Yesterday was Thanksgiving, I had 24 guest relatives from around the country. I did a lot of math figuring out what to set the oven controls to in order to get the actual desired temp inside the ovens. There were a lot of adjustments throughout the 5 hour cooking time. I was really lucky, because the fire behind the back panel didn't start until after the turkey was done. Now I have a $10,000 stove with no service person to call. And another I hope does not break anytime soon. What a dilemma. I see that most recent chatter is 2 years old. So have the service issues been solved, or have folks just given up, purchased other stoves, and moved on? I like to get this one fixed. Located in CT. Has there been any success finding a service person?

I have a comment to make about the Waterstone warranty. First, many of their finishes are living finishes - not offered by many companies. These are delicate patinas and anyone offering Waterstone should fully explain the use and care and what to expect. I have done that for well over a decade with zero complaints from customers. Secondly, I would like to mention a great company that many of you might find very helpful. The company is New York Replacement Parts Corporation. They are located in Manhattan, NY. They manufacture faucet parts for well over a hundred brands of faucets, including many that have gone out of business. They were able to replace a Concinnity shower valve for me after the company had been out of business for 10 years. The owner told me they buy up the drawings of companies going out of business and they have the equipment to make just about anything. Here is the interesting part... I asked how they were able to make a profit (in Manhattan of all places) selling parts for faucets without lifetime warranties or for those companies that are no longer in business. Well, the answer was stunning. He simply said, "Try and get the part under warranty!". A month after he told me this, my California Faucets shower valve stopped working and it was under warranty. I used to be a dealer for California faucets. In fact, the owner visited my home and we played guitars together - however that was almost 15 years ago. So, I called California faucets and explained I needed a shower valve under warranty. They explained that since I was no longer a dealer I would have to go through a dealer. I said no problem! They gave me three companies and their phone numbers. I left messages for all three with no return calls. So, what did I do? I called New York Replacement Parts and paid $175 for a part that should have been free under warranty. I am going to provide a link to their website in case you might need a hard-to-find part. New York Replacement Parts Corporation The owner ordered a sink and Waterstone faucet from me and I looked through the huge list of brands and noticed the only brand not listed was Waterstone! I called and asked the owner why they were not listed. His answer was simple... somebody has to call, LOL. He also said that is why he ordered a Waterstone faucet with his Rachiele sink. There is much to be said about stated warranties, but the facts are the facts folks. There is a reason Waterstone is NOT listed with virtually all of the other brands. Waterstone stands behind their lifetime mechanical warranty and the rest of the group keeps New York Replacement Parts in business! One more time for the link...New York Replacement Parts I hope this helps many of you.

Based on the photo below, your Thermador bottom-freezer refrigerator shipped with two glass shelves. On the claim form, I would provide the model number of the refrigerator, proof of purchase, and request replacement of the broken shelf. Include the upper photo of your refrigerator; add an arrow to clarify that only one shelf remains.