Fit, finish, durability, quality control and customer service have all been mediocre over the years and I have heard nothing recently to change my opinion.

Their own window lines which were mediocre and then they bought out the remnants of Hurd which was not even mediocre and rebranded that.

I don't know if you've already made your choice, but I installed all new Urban casement aluminum clad SP windows that I had pre-painted black on the interior. I've only had cheap anderson windows on a previous home that were pre-installed, so I can't directly compare to other brands, but I am very disappointed in the quality of the SP windows. Now that we have moved in, I am even more disappointed. some of my windows and doors, especially my expensive, specialty bi-fold doors (multi-slide panel and 4-panel bi-fold door do not function well). the locks are cheap and require a lot of force to use, and now that i have moved in and had to deal with condensation on the inside of the windows (in fairly mild climate of santa cruz), I found what looks like "etching" with the information of the window order on the bottom corner of my glass. It's not very visible if you're standing from far away, but I have never seen a manufacturer ruin window glazing by doing this, until now. i don't know if it was an error or not. Maybe their more expensive heavy duty line of windows are better but i wish I had paid a little more to get the Marvin windows. and that I had done the la cantina or other doors for the specialty doors.

D H - Is the "etching" on every window? Our Anderson windows had a little triangle etched on all of our windows. Looked like a trademark type stamp.

We have yet to move into our home, but we did have a couple of our double hung windows adjusted. We are not as happy about the double hungs (thankfully only have a few), but our casements seem fine. Our locks are not on the doors, but they appear heavy duty. I guess we will find out soon enough. Great customer service on the adjustments made.

How was your paint job on the interior. Ours are white, and we thought they looked fine. Our contractor, who had recommended the windows, was not happy with some of the finish. We were able to get a refund from Sierra for the extra we paid to have them pre-painted.

"I found what looks like "etching" with the information of the window order on the bottom corner of my glass."

That is the glass fabricators indicator of the glass type, manufacture date, tempered (if so), etc. Required to be on the glass.

"Maybe their more expensive heavy duty line of windows are better"

Unfortunately they are not any better.

the etching only seems to be on a few of the windows. However, the large multi-panel specialty doors have the etching on the corner on every single pane. After your comment, I now also notice the glass information on each glass panel on the side written vertically and more discreetly. the other information in the corner appears to be more specific information about my specific window order.

The SP casement locks are not ergonomic at all and require some force to close, thereby causing some discomfort to the hand when using the force required because the piece is not a comfortable shape. It also protrudes from the window frame quite a bit, making it a little challenging to have blinds which have to clear the frame.

I was not really happy with the quality of the pre-painted finish or the quality of the cheap pine frame which truly is not very durable, but I don't really see what recourse I have at this point

Not familiar enough with the glass labeling from S/P but nothing you say surprises me on the quality of the product itself.

The SP casement locks are not ergonomic at all and require some force to close, thereby causing some discomfort to the hand when using the force required because the piece is not a comfortable shape. It also protrudes from the window frame quite a bit, making it a little challenging to have blinds which have to clear the frame.

This is what I figured out about the casements. Roll in window with the handle until the window is almost closed. Then throw the lock. That pulls the window closed all of the way. Once the window is latch and locked, loosen up on the handle a bit, fold it in and the blinds will fit OK. But it's a known fact about blinds and casement handles. What size do you have? Ours are 2.5" wide.

I was not really happy with the quality of the pre-painted finish or the quality of the cheap pine frame which truly is not very durable, but I don't really see what recourse I have at this point.

Are you talking about the window frame...the part that wraps around the window? Did you order the narrow or wide frame?

"Available in narrow & wide sash size."

Or are you talking about the faux dividers over the glass? We ordered ours an inch wide. They come more narrow as standard. I do wish that I had stuck with my first thoughts and ordered the 1.5" divider. The rep talked me out of it.

I now also notice the glass information on each glass panel on the side written vertically and more discreetly. the other information in the corner appears to be more specific information about my specific window order.

If you are curious about the glass etching, post a picture and we can tell you exactly what it says

thank you for your responses. apparently the etching is the window information and is supposed to be there I've been told by the rep.

i have the narrow sash as that is what i wanted. the series is Urban casement.

I'm having condensation issues and going to start a different post with the specific problem to see if anyone has any ideas or opinions.

thank you for your help