My daughter bought all her appliances at Reno's and was very happy with Joe, her salesperson. I've been looking there for over a year and am not crazy about the salesperson, Guy, who has been following us - he's gotten a little too territorial. I plan to make an appointment with the store manager next time I go in because I need another opinion. Everybody agrees that Reno's is a reliable, good place to deal with. The GC's and KD's like to deal through Karl's but I haven't yet found a salesperson who knows anything. My KD recommended Oberg & Lindquist in Westwood, NJ and the salesperson, Cat, is a sweetheart. But they don't carry JennAir or Electrolux, so I feel they are limited. She highly touts KitchenAid. Gold Coast Appliances in Greenvale,(Long Island) NY - about 40 min from the GW Bridge, is small but carries every brand and Jessica, who waited on us, spent hours and was extremely knowledgeable. Once we make our decisions, they will be in the final running. They are a family business.

I know this is an old post but it still pops up when searching for buying furniture. I just got back from Furnitureland South. I basically knew what I wanted and went with the intention of getting best pricing and ordering. I have ordered furniture from FLS 3 times over past 20 years and had great experiences and received lower prices than I could find anywhere else. While researching buying furniture this time, Lexington Furniture Company located in Lexington, KY popped up with good reviews and comments. I had them price the same King Hickory sectional and ottoman and they were MUCH LOWER (including taxes and delivery). I also wanted Zimmerman Chairs and reached out to Zimmerman for local distributor and was given Cherry House Furniture Galleries in La Grange KY. Zimmerman said they would give me good prices and they did via submitting info via their website. The side chair, FLS price $1036 and Cherry House price $751.50. The arm chair, FLS price $1199 and Cherry House $870. When purchasing 6 side and 2 arm chairs, I am saving $2506.90 on the chairs. Anyone looking to purchase furniture and live anywhere in USA, try these 2 stores. I know for a fact the Lexington Furniture Company in Lexington, KY does sell to customers all over. FLS does have unbelievable resources on site and phenomenal showrooms, but pricing is not what it used to me based on my recent experience. Good luck furniture and shopping and buying.

I know this thread is really old, but can anyone comment on Franklin Furniture? Made in Houston, MS. We just purchased a sectional sofa from them with power recliners, lights, and massage/vibrating chairs. It will be delivered in 9 days and we have 30 days to return it for a refund. I'm usually a big researcher and am kind of freaking out now because I didn't do my homework and know nothing about Franklin. The salesman assured us it was a good quality, in line with Lazy Boy - but really, what is he going to say? This stuff is junk?? Can anyone put my mind at ease?

The North Carolina AG Roy Cooper should have been cracking down on the NC retailers years ago. There are hundreds probably thousands of complaints on file in his office from consumers that have unresolved problems with the purchases they made. I made a very large purchase from Rose Furniture in July 05. Part of the furniture order was delivered Oct 31st 05. The other part has never been received. I ordered a 3 piece (two end and a middle section) Rowe Sectional sofa; two pieces arrived, but the 3rd (end) piece has not been received. The Rowe matching ottoman was also defective (wrong material). Rowe sent me the material to reupholster myself!! The Hickory White dining room set delivered was a "reconditioned or used" DAMAGED set...., which I considered to be fraud. I called, wrote, and emailed Hickory White to ask if it was customary for them to send out or allow reconditioned furniture to be sold as BRAND NEW. I still have not received a reply from Hickory White. On February, 06 I received a second delivery from Rose Furniture this was to be the missing sectional piece, unfortunately, it too was the wrong piece. Still another incomplete order. I sent several complaint letters to BUCK KESNER (one of the Kesner family owners), he never replied. I did receive an "unfavorable" reply from Bob Garland at Rose Furniture, who wanted to pick up the damaged furniture, bring it down to North Carolina to be inspected.and then wait for them to decide if they would replace or repair the dining room set, hutch and sofa. Of course, this process would take several monthsand they would not provide a replacement set while I waited. After I received no satisfaction from Rose Furniture, Rowe or Hickory White. I contacted the NC Attorney General's office and asked how many other complaints have been filed against Rose Furniture. It is public information....and so I paid for and received copies of dozens of complaints filed against Rose Furniture alone. There are hundreds more from additional North Carolina retailers...and those are just from the customers that take the time to wade through the tedious complaint process. I can only image how many more consumers have been duped. It is a shame that North Carolina does not take CONSUMER PROTECTION more seriously. If North Carolina imposed earnest fines and restrictions on furniture retailers that have a large amount of unresolved complaints from consumers...then I'm sure more than half of us would not have been deceived. I spoke to a few Consumer Protection lawyers in Massachusetts; all agreed that I have a very good case and would probably winperhaps treble damagesbecause of the fraud issue. However, the judgment would have to be collected in North Carolina.another litigation process. I believe public exposure will be the course of action for meI am in the process of interviewing with several news media consumer protection reporters that are interested in exposing this whole "North Carolina Furniture Retail" industry. If you would like to be contacted for a possible interviewemail me at: slr1012@comcast.net I will forward your concerns. I think a class action lawsuit should be brought against the North Carolina Attorney General Roy Cooper. I believe one of his duties is to protect consumers---not retailers. I do not feel that he has done a very good job. I am told he will not bite the hand(s) that feeds him..after allNorth Carolina thrives on the retail furniture industry. Hopefully, not for longas Las Vegas, Nevada has begun to offer some competition.as the "trade show capital of the world"hopefully, that state will be more consumer friendly. "BUYER BEWARE" When you shop for furniture in North Carolina....you are on your own. Anything from the missing pieces, wrong material, damaged, reconditioned pieces....ALL CAN BE YOURS FOR THE LOW...LOW PRICE. If you are about to make a purchase from a North Carolina retailer, I wish you "GOOD LUCK"....cuz you'll need it!