I am a certified Andersen service provider, I know this post is kind of old but I was just curious if you found the culprit. Condensation is a force of nature, it is very easy to control the environment in the your home but Mother Nature works in mysterious ways sometimes and It can be very hard to nip the talk about condensation in the butt especially when you have some of the most expensive windows in the business. I live in Michigan and we get some pretty frigid temps from time to time, not so much below zero unless your in the upper peninsula but still overall a pretty cold state to live in. Some of the things you should check, especially if your are getting ice build up is your insulation not only in the wall but around the openings of your windows and doors. I can’t tell you how many times I’ve ran into the builder what was trying to cut cost anywhere he could. One sign you may notice is condensation dripping down the wall but below the windows under the trim but painters caulk can really hide some of those flaws. Spray foam is a great way to insulate around the frame of your windows and doors. Ventilation in your attic, missing-baffles leading to the soffits, exhaust fans in bathrooms, no stove hoods, cooking, even breathing contribute to a lot of the moisture content in your home. The list can go on and on but I wish you the best of luck I know I may not provided the correct response but to a solution to your problem but with ice build up I’d defiantly start with pulling some trim off your window.

We just finished a major remodel, in which many 1950s-vintage aluminum casement windows were replaced by Andersen 400 (CXW24) units. The thermal improvement is great. But acoustically, not so much. In fact, the Andersen double pane casements seem noisier than the 50 year old original single pane casements. When the new windows are closed tightly, outside "white noise" (like wind or distant traffic) turns into a distinctive rushing or humming noise. In fact, it sounds as though the window is next to a water pipe with water running through it. Now I like the sound of running water as much as the next person, but it gets pretty tiresome to have it going for hours on end. In the bedrooms. And in the office. FWIW, we put Pella windows in 10 years ago as part of a master bedroom remodel, and they are quiet as can be. I contacted Andersen, and they said that this was something they had never heard of (so to speak). Now I'm wishing we had stuck to Pella. Just wondering if anyone else has experienced odd window noise with Andersen 400 casements?

I've already repainted these (approx 48 years) old things recently as they still seem to retard weather and don't fog up between panes. I removed one crank to see how much work I'd be getting into replacing them and it seemed a bit time consuming and possibly destructive to the interior trim. Further, a call to Andersen indicated an approximate cost of $70+ dollars per crank since they were no longer in production. This could get expensive to keep a consistent look.....some actually do still work. Now the real question: The painting contractor seemed to think I could replace just the ?shaft? leading into the gears as opposed to replacing the entire operator. Seems too good to be true.......but is it possible?...and using what tools as my kit is quite limited. Any direction would be appreciated. Thanks to an invaluable lot of experience.

DoorProz & Homesealed, I thank you both! I have not made up my mind yet but I did know before posting, that I was not going with American Jewel and that is why I emailed the installer/store back and told them to give me a quote for the Sunrise as I knew he was a sunrise dealer since his name and store was given to me last year from Sunrise.. Tomorrow night, I have a Okna approved dealer coming by whose name was given to me last year when I was going to get windows but decided to wait as they were so much money. I will share everything when I get my other quote and then I will make a decision. Anderson Renewal is not being considered and I do not want American Jewel windows despite the specs looking the same after doing reviews the other day. Thank you both and everyone on this forum that posted above for sharing what you know. Anyone else who wants to give input to this thread, that would be helpful. Homesealed, thank you for letting me know that the entry door and sliding doors is a good choice. :)