I can't speak to the delays, but I think you can feel free to be mad that you weren't informed of the change as soon as possible, and with the right level of urgency (it sounds like you called them).

Have you tried escalating above your main point of contact at this company?

A common issue, sometimes, is that lead times are given upon ordering...but what people don't realize is that sometimes the cabinet order can take 1-3 days to do (might as well say an extra week for that). Then the cabinet factory has a processing time, usually up to a week (custom is more)....then they send the factory acknowledgment to the dealer. Any change can delay an order to the next week. So an additional 2-4 weeks can happen just from the time it takes to do the order, check the order...etc. I always tell my clients...the lead time is "X" plus an addtional 1-3 weeks for ordering, processing and changes/fixes to the order.

Yours does seem a little longer than normal. But if they are as busy as we are.....one little flicker in the schedule can throw everybody off. Right now, we are booking in to January 2021. We allow some wiggle room, but if something happened (illness, death, delivery issue, damage issue...etc), it would throw us off and be very difficult to get everyone rescheduled in a timely manner.

If you are truly concerned, ask for proof that the acknowledgment has been sent by the factory...or ask to see a delivery date from the factory. Your cabinets might be coming in on time....it could be an install delay.

Life happens...and right now is the craziest time you could be doing a kitchen. We are probably 2-3 times more busy than normal. Our appointments are booked out a month...and we're having to turn down new leads daily, if they aren't willing to wait for us in 2021. Never had to do that before...ever.

Our cabinets took 11 weeks to make and install. They told us that they are extremely busy (we got ours exactly when they quoted to be ready)....but that is what I hear from everyone construction related right now.

Thanks, The Kitchen Place for that information. the extra processing time does makes sense and maybe that was something we missed originally. What is frustrating is that they gave us a firm date and then moved it back 5 weeks with little concrete reasoning other than just general covid. i think pushing for more documentation might be the way to go.

Hi rebasheba, we have not escalated it yet. that's what we're evaluating now. We've been trying to work with our contact and give him the benefit of the doubt, but we just don't seem to be getting any where.

you are correct that it's always been me reaching out. not once have they contacted us first about a change. it just doesn't feel like they are keeping up with our order and customer service has gone way down since signing our contract.

If they are swamped like The Kitchen Place, that could explain it. Still doesn't feel good from your side, though!

thanks lucky998877. do you know what brand of cabinets you used? we were originally told 8-12 weeks, but now it will be closer to 17 weeks.

our cabinet store told us 4-6 weeks to get cabinets in 24", 30" measurements. so we decided to change our design to include 33, 36, 27" cabinets instead and everything was in stock because we couldn't afford to wait 4-6 weeks.

We did custom, local cabinet shop. They put us on their schedule when we put 50% down, the clock started ticking from that moment.